Hi Werdna,

Have you looking forward to file ur complaint to the Consumer Dept. about your case? Base on your case, seem like your sales agent didnt explain/inform much more detail on your package versus your house structure. If they have explained to you early, you might opted to top up or little modified on the standard package to fully fit your house structure. Example: usually KC ppl will come measure and will inform you that the promotion package is 10 feet height but your ceiling is 11 feet. Therefore, they will inform you and ask whether you want to do fully cover ceiling with additional cost top up unless you agree leaving it at 10 feet height.