Forumer you are complaining against: tashfinsheikh

Item being sold/bought: Streamyx BB 1.0Mbps Package

Original thread link: http://forum.lowyat.net/index.php?act=ST&f=125&t=318869

Date of transaction: 23 Nov 2011

Details of the complaint :

Just to share my recent bad experience with this Streamyx agent with the forum nick tashfinsheikh

This is regarding my application for a new streamyx package to be installed at a new rented place

> 2 Nov 2011: PMed a few agents regarding their pricing as well as speed of service, and the agent mentioned above had the 'most promising' deal
> 23 Nov 2011: As i was going to move in by 3 Dec, decided to submit application about 2 weeks before to have ample time for processing & installation. Was given the Confirmation Slip on the same day noting that i was registered.
> 26 Nov 2011: Waited for few days until on this date decided to check with him on the schedule of my installation
> 27 Nov 2011: This was his reply:

This is the date of your appointment - 24-11-2011 14:00
this is ur agent's phone no: ***-*** ****

Appointment on 24th and was told on the 27th ? Even that was after i queried him . Thinking it was a typo or mistake, i asked him again but was told to contact the installer asap.

I contacted the contractor and he told me that he already cam to my place on the 24 Nov but no one was home (of course! i haven't moved in yet & have no knowledge that he was coming) and he contacted my hp but got no answer (apparently found out later that this agent gave him a wrong no. )

Re-scheduled with the contractor to a later date (1 Dec 2011) as i was outstation and that was the only available time. When the day arrived, contractor told me that work order for my registration was cancelled as the appointment time had lapsed.

So i called my agent as i was about to move in a few days & for him to sort this mess. Turns out this guy can't really communicate well (even contractor didn't understand him, i surely didn't as well). And he blamed me saying that the contractor came and i wasn't there so it's my fault and now have to reapply and wait some more.

He made no effort to rectify the issue and try to solve this for a win-win situation or even apologize for giving me such late notice. I threatened to change to another agent and he told me to gladly go ahead. Naturally, i did.

I don't know if i'm just being unlucky here and others have dealt with him without any issues. But just sharing my experience, thoughts and heads-up to the public.

Hmm its his fault for not telling u the appointment date.No use arguing anymore dragging time and good job of changing to another agent.

btw u can also transfer ur "satisfaction" to the 100.So that they can have a "good" record of him.

Hmm I've one story too but involving the installation contractor and not related to the agent u mention.

I'm too want to transfer my line to a new place.

To put it short the contractor was late to install and my line was cut from the old place and waited for a week.
Called for the contractor zillion times but pick up 1 call like tat.

Spotted the contractor's weird behavior during installlation : Talk with me while ignoring the calls that llterally ring through out the whole installation progress.

I do recall that this agent tashfinsheikh is a foreigner. I remember dealt with him some other item sometime ago and couldn't understand him a word..

About the first appointment date, I got that info and I was a bit shocked myself also, so I asked you to contact him for a re-appointment date, and according to your email you called him and got 1st Dec appointment....

You sent this Phone no to me on an email and I used that phone no..






When it was re-scheduled with the contractor you didn't contacted him ?

That contractor said to me he went to his house around 9~10 and he was not available there and he is telling me that contractor cancelled the appointment ?


He called me and I called the contractor he said that he went to his house he was not there for his second appointment so he canceled the installation

I Apologized to you and asked the contractor is there any other way to fix this issue and he said reapply and I will go to his house so I asked him if he is fine with that and he started shouting , so I told him I am really sorry , for not being able to get you what you wanted if he want he can reapply with me then he threatened me to change to another contractor and I said "as I was in fault here" Please go ahead I am sorry about that we cannot do business. If you are angry I don't and I don't deserve to mind if he want to go for another agent....

Wow, I'm so happy to see someone complaint about this fella at this moment, bro leadaxer, kindly take a look on this complaint thread as well, looks like your thread did support something about this fella, Can't really communicate well, keep blaming ppl, no effort to rectify the issue & try to solve a win-win situation, no apologize....

http://forum.lowyat.net/topic/2133768

To me, he's very good in giving excuses, & never admit when he did something wrong. A guy with attitude problem.

FrogCat: Sorry wasn't able to read the whole thread but, wow, u certainly have a bad case against him.

Tashfin: I'm not going back & forth with you arguing who made what mistake and which assumptions were true or false. I've already changed to another agent who has professionally handled my application with ease.

This thread is just here for heads-up to the public in making a decision whether to conduct business or not with a particular seller. There are no disputes to be resolved here as there were no monetary transactions (thank God!) conducted.

Thank you everyone and all comments are appreciated

No problem bro, just felt like you are my angel now, u come in a good timing, I hope I can hug you in person~

I am very sorry that this situation happened. It was never intentional. I would like to thank you for the feedback. I will ensure that every feedback will taken seriously.

Again, i would like to apologize for the inconvenience caused. Thank you.