Hmm its his fault for not telling u the appointment date.No use arguing anymore dragging time and good job of changing to another agent.

btw u can also transfer ur "satisfaction" to the 100.So that they can have a "good" record of him.

Hmm I've one story too but involving the installation contractor and not related to the agent u mention.

I'm too want to transfer my line to a new place.

To put it short the contractor was late to install and my line was cut from the old place and waited for a week.
Called for the contractor zillion times but pick up 1 call like tat.

Spotted the contractor's weird behavior during installlation : Talk with me while ignoring the calls that llterally ring through out the whole installation progress.