Jul 13 2012, 11:55 AM
QUOTE(Nation of Sensation @ Jul 13 2012, 11:44 AM)
Unfortunately, you can't it seems. I had a terrible coverage issue ever since the Tomorrow Network upgrade started in my place (March/April) and after I complained to MCMC, they agreed to compensate me for a certain amount and said that the issue has been escalated to their 2nd level.
A lady from DiGi head office just called me and said sorry but there is nothing much they could do about it and ask me to transfer to other providers as they do not want me to 'suffer any longer'. How nice!
But then, she did mentioned that I can't simply port out as I am in the ambassador plan and I have to switch to the normal plan first only then I could port out.
I complained to MCMC regarding DiGi's coverage issue in my area as well. A lady from DiGi called me and told me that the base tower near my area has been labelled a 'problematic site' and she left me with the option of transferring to other telco. A lady from DiGi head office just called me and said sorry but there is nothing much they could do about it and ask me to transfer to other providers as they do not want me to 'suffer any longer'. How nice!
But then, she did mentioned that I can't simply port out as I am in the ambassador plan and I have to switch to the normal plan first only then I could port out.
I am under contract with DiGi and she agreed to waive the early termination penalty as a 'token of goodwill' and allow me to switch. Now contemplating which provider should I jump ship to.
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