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 DiGi Fans Club & Enquiries V9, Always the smarter Choice

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CT2009
post Oct 17 2012, 08:34 AM

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QUOTE(viqq @ Oct 15 2012, 09:38 AM)
Hi bro. Yes. Until December. One thing is that if I use back the same number for a new plan subscription, they do allow me to terminate earlier but must be exactly at least 2 months remaining. No more than that.

The one disappointment I felt with DiGi is that, I've been with them 2 years for the postpaid and 10 years+ for prepaid before I shifted to the postpaid. They never really rewarded their loyal customers. Instead, new subscribers get all the good deals while we, their loyal customers are left behind. We've been through network problems & issues, bad signal  & etc. with them, they don't even bother to keep me to their network.

I am hoping more discounts on the phones or rebates on the contracts upon renewal of my contract, but instead of getting those, I got an headache of the contract termination issue since the new deal are so much more lucrative. (RM1099 for the Samsung SIII + monthly RM20 rebate). Needed to terminate current contract before I can signup. And ironically, the deal ends 14th October before my contract minimum termination period which is on 18th October. Argghh..

Now since the SIII deal is gone, I'm waiting patiently to see if they can offer us a deal on the iPhone 5. Come on DiGi. Don't make me jump the ship preaaasssee..  rolleyes.gif
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hai viqq...i am totally agreed with you, digi never appreciate to reward the loyal customer with special rate/discount to phone purchase/upgrade. so stupid still hv to have another contract and downpayment.. i been using since 2000 as postpaid with monthly usage of 200-400, i got nothing..only valueless bonuslink point, and stupid answer and reply from digi.. only new customer always get the good deal...
time to change!
CT2009
post Dec 26 2012, 10:45 PM

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Digi only care for new postpaid sub/prepaid sub..but never appreciate for those loyal postpaid customer..i been supporting them since 2000..get nothing..only getting good to bad to horrible terrible service and customer service only......
CT2009
post Jan 8 2013, 12:14 AM

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QUOTE(edwardccg @ Jan 7 2013, 10:46 PM)
Hello guys, I need some enquiries for DG smartplan 68

recently i just sign up with DG wonder bargain for Sony Xperia S with DG smartplan 68 5GB. I was Maxis user before, so the MNP process is done, my DG line is activated, and the payment for the phone is also done.

The problem is, when i dial *128#>My Account>Call Plan, it shown out:
Call Plan : DG Smartplan
Internet Package: Data Pay-as-You-used

So i call the help line, the people said i am in the 5Gb plan already and i can just surf with the quota. However, after some internet surfing, i check my unbilled amount through *128#, it become rm35.72, i didn't much call at all!

Then i check the DG OCS site for the detailed unbilled transaction, mostly the unbilled amount is on Internet GPRS. After i checked, the rate is counted by the Data Pay-as-You-used, which is 10 sens per 10kB.
So i call help line again, the people tell me this is the first month, they cannot see any unbill item for me, but they say i am in the 5GB plan, after i get the first bill then i can call them for the charges. He also tell me the unbilled is not the exact amount, i can ignore it and keep my surfing. My 2nd month will not be in the Data Pay-as-You-used.
Is this true? is it because of 1st month from Maxis to DG problem? if i keep surfing, i think the unbilled amount might increase to sky high value, or maybe will get barred.

sorry for my bad english
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hai i am existing user of Dg smart plan 68. not on contract..call plan is Dg smart plan, but internet show : unlimited internet 68...but fyi, i changed the plan in 2010.....hope this help...if payu on data, max charge rm240...may be yr setting is wrong in Dg system..
CT2009
post Jan 9 2013, 09:43 AM

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i think there is an option to renew your contract with online store, and need to key in special code u got from digi..
just curios, did u get any special rebate/price on it? thanks
CT2009
post Sep 22 2013, 01:33 PM

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I can get 3to 8 mbps, most time, depend location in kl or ceras or pj, once a while over 10mbps





QUOTE(prosibu @ Sep 20 2013, 11:44 PM)
paradigm and pyramid i think still havent upgrade to HSUPA as its upload speed still 300-350kbps..
but once u reach outside, even though the dl speed is same, the upload speed will maintain 1.7mbps

pyramid signal strength and speed are very random. weekdays can reach 4mbps. weekend <1mbps
should be congested and not upgraded problem.
But, Digi wont care... aiz doh.gif
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CT2009
post Sep 23 2013, 08:17 AM

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htc butterfly


QUOTE(prosibu @ Sep 23 2013, 12:09 AM)
tat is nice for you. may i know ur phone model?
i only get 13mbps once at few weeks ago. after that nvr happen to me again  cry.gif
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CT2009
post Jul 12 2014, 01:16 PM

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QUOTE(kueks @ Jul 11 2014, 01:18 PM)
hi wanna ask bout digi postpaid

will i be able to check online at anytime for my up to date bill ? or only can see from the end of month bill they send ?
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just key in *128*1*1# and call on yr phone.

CT2009
post Dec 26 2015, 05:34 PM

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Also not happywith digi, horrible service, no proper rely from cs, no reward, never recognize postpaid user
CT2009
post Mar 3 2016, 11:18 PM

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QUOTE(tympg @ Mar 2 2016, 09:41 PM)
Yes, but those are the elite users.  They have the money.  But for ordinary folk, Maxis is just too uncompetitive versus the competition.

Why is Maxis offering sweeter deals for certain customers only when they threaten to leave?  Why can't they offer these packages up front at their website instead of making customers haggle with them as if Maxis were some dodgy pretty trader?  That's what I don't like about Maxis: too opaque.

To their credit, their CS is the best among the big 4 (my perception) and their network here in Penang is generally solid.  Still I left tongue.gif
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If maxis does that, open for mass market, perhaps hard to enjoy the highest margin in Malaysia telco
CT2009
post Mar 10 2016, 08:06 PM

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QUOTE(TrialUserXP @ Mar 10 2016, 05:19 PM)
digi store charged rm15 when i upgrade my sim card to LTE capable type
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Not free meh, I got free upgrade

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