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 DiGi Fans Club & Enquiries V9, Always the smarter Choice

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Ash14
post Dec 16 2011, 09:42 PM

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From: Klang



For any network issue, just check this link whether your place having a network upgrade or not wink.gif

http://www.digi.com.my/tomorrownetwork/schedule.html
Ash14
post Dec 17 2011, 07:48 AM

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From: Klang



QUOTE(dgboy @ Dec 16 2011, 10:57 PM)
thanks for this information

it is good to see that DiGi are finally making public announcements on what they are up to

DiGi have been totally silent on the issue of
network quality and upgrading for so long
*
yes, that's true, but the thing is it is very hard to get approval for the whole 5000 sites upgrade process. hopefully their network can be more superior than the current situation. let's be patient and hope our wait is well worth it.
Ash14
post Jan 3 2012, 07:48 PM

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Joined: Apr 2009
From: Klang



QUOTE(Dannyl @ Jan 3 2012, 05:18 PM)
Hello DiGi experts,

I have a DiGi primary account.  I want to convert a Maxis prepaid under someone else's name to be my supp line.  What are the steps?  Ask here better than ask at OCS.  Thank you.
*
hi bro

1) you and your Maxis holder friend MUST go together to DiGi Centre, tell the CS that you want to convert your friends maxis number to be your supp line. Need to pay rm30 if im not mistaken (DiGi family postpaid advance payment)

2) DiGi CS will register your friends number to be under your name as you want that number to be your supp line, you will receive a sim card and then need to wait around 24 - 48 hours the transfer process.

3) If Maxis approved, they will terminate the number and you can use the same number as your supp line, just insert the DiGi sim card. Done

Last year i did this kind of process to convert my gf Celcom number to be my supp line under DiGi, number still same 019, but under DiGi. thumbup.gif
Ash14
post Jan 8 2013, 11:40 AM

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From: Klang



QUOTE(edwardccg @ Jan 7 2013, 10:46 PM)
Hello guys, I need some enquiries for DG smartplan 68

recently i just sign up with DG wonder bargain for Sony Xperia S with DG smartplan 68 5GB. I was Maxis user before, so the MNP process is done, my DG line is activated, and the payment for the phone is also done.

The problem is, when i dial *128#>My Account>Call Plan, it shown out:
Call Plan : DG Smartplan
Internet Package: Data Pay-as-You-used

So i call the help line, the people said i am in the 5Gb plan already and i can just surf with the quota. However, after some internet surfing, i check my unbilled amount through *128#, it become rm35.72, i didn't much call at all!

Then i check the DG OCS site for the detailed unbilled transaction, mostly the unbilled amount is on Internet GPRS. After i checked, the rate is counted by the Data Pay-as-You-used, which is 10 sens per 10kB.
So i call help line again, the people tell me this is the first month, they cannot see any unbill item for me, but they say i am in the 5GB plan, after i get the first bill then i can call them for the charges. He also tell me the unbilled is not the exact amount, i can ignore it and keep my surfing. My 2nd month will not be in the Data Pay-as-You-used.
Is this true? is it because of 1st month from Maxis to DG problem? if i keep surfing, i think the unbilled amount might increase to sky high value, or maybe will get barred.

sorry for my bad english
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Hi bro,

this issue might be something wrong with your plan in DiGi system. I have similiar problem before this, they say it is something like a wrong tagging with your plan in their system.

call their CS and ask them to check your plan properly. hope this help. icon_rolleyes.gif

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