thats what ive been told after the parts shortage,but after that the build process still not completed.will wait for their reply after this.

I have cut the back vent of my M11x to make the vent no obstacle. Gonna see if there is any changes on temperature later on.

just called my rep just now,been informed that my unit is not ready due to hiccups in testing the exact word was "nil software download or some software cant be download"they will try to reassembled the unit and go for another test in 1 or 2 days time.more stressfull news for me.

Testing? Why aren't they giving you another unit if your unit is problematic?

so 3 days of receiving, not even 6 hours of used, 2 lines of dead pixels in lcd, dead hdd (32gb msata ssd, 750 gb hdd), "out of warranty" technical support (complaint about this, 2 days still nothing happen) , called tech support, supposed to send technician today to fix hdd and lcd, but now hdd is out of stock, have to wait 2 to 3 days before engineer will come. I will be leaving to singapore in 1 aug, f*** that shit whats wrong with dell, i paid 5000 for this shit. wasted 2 days of calling them, waiting.

4 years ago my inspiron had similr problem, and now m14x r2 has the same thing.

dead hdd?? wont load files ar??

If you purchase directly from Dell, you can apply 1-to-1 exchange within the first 10 days.

disk cannot be read
pls restart by ctrl - alt - del.

tried to detach and reattach, but this the same, proven dead hdd, detected in bios, but windows setup couldnt detect

just tested with my old laptop hdd, and it works. so the original hdd is dead without me doing anything, with 2 lines of dead pixels, is this what dell offers? 2 hours of waiting for dell tech support to call me back for their follow up as i could not wait another 2-3 business days for the spare parts, cnat they just replace with a better/lower hdd? 2 hours and still havent called me back.

Day 2- called my sales rep, told him about the problem , said he contacted the team and i shall be contacted within the day. 3pm ticked, still no calls, so i contacted the dell tech support knowing that the sales rep couldnt do shit, said the tech will come tomorrow. Hdd died suddenly, another call, said will come tomorrow to check whats wrong with the hdd and replace lcd.

Day 3- got a call in afternoon, hdd replacement not available, need to wait 2-3 days. i am leaving in 1 aug and would like to transfer all files from old hdd to new hdd, and now they delay this delay that. worst than the first time i dealt with dell 4 years ago.

should the quality check team be responsible for this? at least switch on my laptop for 24 hours stress test. barely 6 hours i have 2 lines of dead pixels and dead hdd. f***ed shit, any suggestion that i can do? i m considering a refund.

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Added on July 26, 2012, 2:10 pmproblem is if i do this, i have to wait another weeks, im leaving next wednesday.

This post has been edited by darksider: Jul 26 2012, 02:53 PM

Indeed, this machine is overrated and overpriced. They have replaced my lcd and keyboard for 2 times and now the letter 'T' key is not working.

now apparently the core i7 is in shortage also,but my unit expected to be completed on the 29th and delivery is next week on wednesday.finger crossed

[attachmentid=2967273]

the acer timeline 5820tg i bought 2 years ago in a shop works better than this. no dead pixels, no hdd failure...all still work well after 2 years.

and dell comes with this.

Has anyone claim their key for the Dota2 closed beta invitation at Alienware Arena? Please go to the website and claim the key.

Thank you

dell service sucks. online service sucks, all sucks. products suck number 1.

no case number as they still havent activated my warranty support online. warranty status said - started from 16/7/2012, now 26/7, still 'your computer is out of warranty'. every call i make, after they put it down, i have to wait them to call my number, no case number, no things i can do except waiting.

After about 9 calls, now im still left worried whether i could have it repaired (newly purchased laptop repaired, not even 6 hours) before next wednesday when i go to singapore.

This post has been edited by darksider: Jul 26 2012, 05:45 PM

wrong thread

This post has been edited by Dota2BetaInvite: Jul 26 2012, 06:00 PM

You have the invoice for the purchase that states the warranty yes? I'm not sure why they're taking forever to get back to you on this.

already done that.. but the client is around 2Gb....
ohwell..nvm.. gonna leave my m17x to download it

its all the delay. spare parts unavailable. I told them my concern, i tell them to fix whatever hdd they have, better or worst, i can top up money and so on, i just dont want to wait for another 2-3 business days. its just normal msata hdd that is damaged and then quickly fix my lcd

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Added on July 26, 2012, 10:54 pmif i have 1-to-1 exchange it will take few weeks right? that is what i dont want to see, i have time constraint.

I purchase the warranty not to have it fixed broken arrivals, but the damages after a year or two.

cant believe their product quality to be such weak. so many problems not even 24 hours of using

This post has been edited by darksider: Jul 26 2012, 10:54 PM

It's a little unacceptable to have so many issues with the machine, but I have heard of it happening. Sometimes the machines are problematic, it's a small percentage compared to the total number of machines shipped.

Thing is, Dell should be handling this a little better than they are right now. If they don't have the parts, they need to let you know. And they're not good at returning phone calls (even if it's for a deal for a new machine).

I would continue calling them or ask to speak to their manager. Write down every problem that you're having with the machine, and when you're talking to the manager, ask for his email and send it to him. Then see what they can do for you. Worse come to worse, get your own HDD put in (worst case scenario) but there's still the LCD issue.

You don't have too many days left and it's already the weekend soon.

This post has been edited by refnulf: Jul 27 2012, 06:49 AM

They did tell me 2-3 days waiting, but after which I sound my concerns, the person said he would ask the spare parts department for other parts, but 5 hours no response from the part department. I feel i deserve immediate response as none is entitled a faulty machine in first day of purchase. only happens in dell though, 4 years ago it happened to inspiron i bought, now it happens to m14x r2.

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Added on July 27, 2012, 1:39 pmSo i have these funny experience with dell. If I am their manager, I would be very frustrated at how the executives work.

Yesterday, 12pm, I received a call saying that the LCD spare is available, but for HDD, I need to wait 2-3 business days. Today, I called them to ask about the progress, one sane support really looked on the ticket, and told me precisely that HDD was available since yesterday 26/7/2012 morning and LCD is estimated to arrive in mid August (so they will replace for me when I am in Singapore). So the 2 people said the completely different thing, and obviously the latter one told me the fact.

I dont know how should I react. Normally if i received a faulty product I would go into a shop and complain and get refund or new replacement with compensations, but with dell I dont know, I think I should talk to customer service and tell them about all this. Seriously awful, now I have to bear with the two dead long pixels for weeks.

UPDATES
So I am unhappy about what I have experienced thus far.
I called the customer support and talked about my frustration. The manager approved the replacement, but I was reluctant to agree as I will be leaving quite soon to Singapore and they will not be shipping it outside of the country. I told him that this is not a viable option. So keep on talking about how things went wrong, and told him I wanted to see what the manager could do about this. And he kept on telling me about replacement when it is not a feasible option to me. In the end, no alternative compensation to an unhappy and frustrated customer.

So now I am left with hdd repair on next monday, and LCD repair somewhere in mid august in Singapore.

Case closed. I would like to get refund but this is time inconvenient. I did not have the time to do it, so I would just go ahead with it, shit happens, will never buy from Dell again and never recommend my friends to do it.

I could have got Y580 with similar specs and for significant reduced price and a working and lasting unit, instead of an overpriced alienmotherware which did not last more than 10 hours.

This post has been edited by darksider: Jul 27 2012, 02:19 PM