hi bro how long it took for delivery? im ordering now but im leaving to singapore on 1 august

the dell sales rep asked me to give him cc info for buying from him,is it trustworthy? he could give me more discount after the 12%

u guys picked three years warranty or 1 year for m14x?

This post has been edited by darksider: Jul 16 2012, 10:55 PM

why ur reach so fast? mine rm5044 total, tomorrow he will give another discount

yeah was looking if he is going to give more discount after the -12%.

I actually expect it to reach to me before 1 aug as i will be travelling to other country for 3 months, but in case if it is later than 1 aug i could change teh delivery address. you sell the whole unit with your preordered customization?

I have the credit card for the 12-month installment so i decide to buy gem, i guess you dont accept that payment right?

This post has been edited by darksider: Jul 17 2012, 07:33 AM

so disappointed with sales rep. waited him for a deal to scratch a deal for me, in the end got a discount even lower than that from epp coupon (epp 5075 rm, their final discount with no freebies/whatsover 5279)... wasted my time.

can, there is a question in faq dealing this, they will need 48 hours to work on the change

i received it today, 2 hours of using...2 lines of dead pixels appear. tried to submit ticket, said warranty expired... holy shit

i was said to be out of warranty from the website... i called them already... one day already 2 problems --- 2 lines of dead and stck pixels.... "disk cannot be read, pls restart by ctrl - alt - del", hdd failure.

i tried to reattach the hdd, and i spoiled one of the screw of the optical drive as they screwed it very tightly... nid to see how the engineer work on it tomorrow. 2nd time purchase dell... everytime hdd, laptop screen problems... have phobia now.

mine is m14x r2.

This post has been edited by darksider: Jul 25 2012, 08:18 PM

still waiting for his calls

so 3 days of receiving, not even 6 hours of used, 2 lines of dead pixels in lcd, dead hdd (32gb msata ssd, 750 gb hdd), "out of warranty" technical support (complaint about this, 2 days still nothing happen) , called tech support, supposed to send technician today to fix hdd and lcd, but now hdd is out of stock, have to wait 2 to 3 days before engineer will come. I will be leaving to singapore in 1 aug, f*** that shit whats wrong with dell, i paid 5000 for this shit. wasted 2 days of calling them, waiting.

4 years ago my inspiron had similr problem, and now m14x r2 has the same thing.

disk cannot be read
pls restart by ctrl - alt - del.

tried to detach and reattach, but this the same, proven dead hdd, detected in bios, but windows setup couldnt detect

just tested with my old laptop hdd, and it works. so the original hdd is dead without me doing anything, with 2 lines of dead pixels, is this what dell offers? 2 hours of waiting for dell tech support to call me back for their follow up as i could not wait another 2-3 business days for the spare parts, cnat they just replace with a better/lower hdd? 2 hours and still havent called me back.

Day 2- called my sales rep, told him about the problem , said he contacted the team and i shall be contacted within the day. 3pm ticked, still no calls, so i contacted the dell tech support knowing that the sales rep couldnt do shit, said the tech will come tomorrow. Hdd died suddenly, another call, said will come tomorrow to check whats wrong with the hdd and replace lcd.

Day 3- got a call in afternoon, hdd replacement not available, need to wait 2-3 days. i am leaving in 1 aug and would like to transfer all files from old hdd to new hdd, and now they delay this delay that. worst than the first time i dealt with dell 4 years ago.

should the quality check team be responsible for this? at least switch on my laptop for 24 hours stress test. barely 6 hours i have 2 lines of dead pixels and dead hdd. f***ed shit, any suggestion that i can do? i m considering a refund.

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Added on July 26, 2012, 2:10 pmproblem is if i do this, i have to wait another weeks, im leaving next wednesday.

This post has been edited by darksider: Jul 26 2012, 02:53 PM

the acer timeline 5820tg i bought 2 years ago in a shop works better than this. no dead pixels, no hdd failure...all still work well after 2 years.

and dell comes with this.

dell service sucks. online service sucks, all sucks. products suck number 1.

no case number as they still havent activated my warranty support online. warranty status said - started from 16/7/2012, now 26/7, still 'your computer is out of warranty'. every call i make, after they put it down, i have to wait them to call my number, no case number, no things i can do except waiting.

After about 9 calls, now im still left worried whether i could have it repaired (newly purchased laptop repaired, not even 6 hours) before next wednesday when i go to singapore.

This post has been edited by darksider: Jul 26 2012, 05:45 PM

its all the delay. spare parts unavailable. I told them my concern, i tell them to fix whatever hdd they have, better or worst, i can top up money and so on, i just dont want to wait for another 2-3 business days. its just normal msata hdd that is damaged and then quickly fix my lcd

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Added on July 26, 2012, 10:54 pmif i have 1-to-1 exchange it will take few weeks right? that is what i dont want to see, i have time constraint.

I purchase the warranty not to have it fixed broken arrivals, but the damages after a year or two.

cant believe their product quality to be such weak. so many problems not even 24 hours of using

This post has been edited by darksider: Jul 26 2012, 10:54 PM

They did tell me 2-3 days waiting, but after which I sound my concerns, the person said he would ask the spare parts department for other parts, but 5 hours no response from the part department. I feel i deserve immediate response as none is entitled a faulty machine in first day of purchase. only happens in dell though, 4 years ago it happened to inspiron i bought, now it happens to m14x r2.

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Added on July 27, 2012, 1:39 pmSo i have these funny experience with dell. If I am their manager, I would be very frustrated at how the executives work.

Yesterday, 12pm, I received a call saying that the LCD spare is available, but for HDD, I need to wait 2-3 business days. Today, I called them to ask about the progress, one sane support really looked on the ticket, and told me precisely that HDD was available since yesterday 26/7/2012 morning and LCD is estimated to arrive in mid August (so they will replace for me when I am in Singapore). So the 2 people said the completely different thing, and obviously the latter one told me the fact.

I dont know how should I react. Normally if i received a faulty product I would go into a shop and complain and get refund or new replacement with compensations, but with dell I dont know, I think I should talk to customer service and tell them about all this. Seriously awful, now I have to bear with the two dead long pixels for weeks.

UPDATES
So I am unhappy about what I have experienced thus far.
I called the customer support and talked about my frustration. The manager approved the replacement, but I was reluctant to agree as I will be leaving quite soon to Singapore and they will not be shipping it outside of the country. I told him that this is not a viable option. So keep on talking about how things went wrong, and told him I wanted to see what the manager could do about this. And he kept on telling me about replacement when it is not a feasible option to me. In the end, no alternative compensation to an unhappy and frustrated customer.

So now I am left with hdd repair on next monday, and LCD repair somewhere in mid august in Singapore.

Case closed. I would like to get refund but this is time inconvenient. I did not have the time to do it, so I would just go ahead with it, shit happens, will never buy from Dell again and never recommend my friends to do it.

I could have got Y580 with similar specs and for significant reduced price and a working and lasting unit, instead of an overpriced alienmotherware which did not last more than 10 hours.

This post has been edited by darksider: Jul 27 2012, 02:19 PM

first few hours running fine, until dead pixels...then hdd, got my nerves. 5.7k for this hiccups and hassles. my acer problems 2 years old have not had any problem until now and i bought it from a shop. so my 3 days old alienware now sitting in store room, and this 2 years old acer still serving my needs.

Yeah, but I guess I cant do anything but to accept it. I am glad that their team is actually working on this. The only thing I am unhappy about is the quality of their quality control team.

This post has been edited by darksider: Jul 28 2012, 05:55 PM

today after I tried to load windows setup Cd, it detects my hard drive, guess because I reattach it several times and disable the ssd acceleration, and did some bootfix according to a forum and voila, my windows load again.

Still testing the hdd and if it works okay, it is down to LCD.

guys, what is the idle temperature of your m14x r2 with 3720?

mine idle temp is around 59-63, on gaming, 68-72

I ordered online from Dell.

The HDD problem is solved. I reattached HDD several times and then suddenly it was detected in windows installation again, and I could fix it using command prompt in windows setup cd.

It seems that the disk read error has occurred problem have various causes but at the moment it is running 2 days finely.

For the LCD, there are two lines of dead + stuck pixels, it does not look good and will take 2-3 weeks more for ETA. I dont know if they have the stock now or not, last thursday they told me it is available, but on friday it is not and have to wait until 15/8, I am of course disappointed by this, my warranty starts counting from 16/7 and the repair on new machine has to take 1 month.