Hi IT gurus out there,

i need some help what to do with Unifi, my friend stays in 20+ floor.
While not surfing and ping -t 192.168.0.1 is really smooth and 1-20ms ping.

but when play dota, other online games the ping ms speed will fluctuate up and down. 100ms -3000ms +-
and no connection reply for few secs and resumed back, vice versa.

I 've done the port forward 6112-6119 but only port 6112 get activated when i test port open.
what is wrong ah?

pls advise

the unifi is good..but ur friend cooper cable in the building is not good...

humm.. but when surf movies online its really fast, just that multiplayer game time is slow, he says

mybe depend on the game server..i think..

have u call TM regarding the issue?
let their tech ppl check coz even @ my office experience such issue...
the connection lost about 2-3 second sometime n yahoo messenger restart so many time within a day

try call tm UNIFI 1 300 88 1222 for trouble shooting problem,
i think you game server got problem,

i call also no use, the ppl there say it's normal we just need to turn off the modem let it cool down abit and then its ok, normally i reset and few mins ok then problem come back

sometimes it's the game server problem.. well.. it depends

Some questions :-

1. Play games slow ?
2. Surf internet slow ?
3. Stream video/music slow ?
4. Router's location, which floor ?
5. PC connected using cable or wireless ?
6. The meaning of your friend stays at 20+ floor, are you saying you're helping your friend troubleshooting ?
7. Is the Unifi installed with direct fiber cable into the house ?

All questions counts, answer all before I can provide further assistance.

I reckon it depends on your location from source point.

I'm having the same issue as armorz.

The Unifi connection is all good and well. very fast.

The only issue is the Yahoo Messenger keep login-logout SO MANY TIMES a day. But this only happen like for 2-3 seconds (the login-logout process).

FYI we are using 20MBps Bizplan unifi and about 80 user connected through it.

I've called Unifi support and amazingly, she told me that the Unifi line has never disconnected (means the login-logout issue never cause by the internet restart).

I wonder if the cabling inside my building is the culprit. Or might it be the router (Dlink DIR615) itself? Or might it be the switch we are using? (Dlink DES 1460).

Appreciate any comments/advice.

well previously i had the same issue and it was TM fault, their conenction from endpoint was dirty and this causes the ping or latency issue .. fibre optic cable is very senstive to any dirt or dust particle etc.

after that no issue, but now i no longer use d-link dir 615, i am using tp-link for unifi

me using streamyx if speedtest can get 4mb...nice

Seems there's no reply to my previous post ?

1. Play games slow ? NO
2. Surf internet slow ? NO
3. Stream video/music slow ? NO
4. Router's location, which floor ? 1st floor of the three floors building
5. PC connected using cable or wireless ? pc with cable, laptop with wireless. both having issue
7. Is the Unifi installed with direct fiber cable into the house ? there is a white box at the ground floor of the building which i believe came from outside connection (fo). then from the box to 1st floor using fo cable (smaller white one)

OK... thanks, suspect the FO isn't fused correctly. Might have some kind of dust/dirt during the fusion process.

Call TM Unifi line, if they say connection is always connected then request them to check the FO cable.

Installed unifi few months ago but since mid December 2011 the service is worse than streamyx. Speed test to TM exchange gives excellent results but when accessing other sites is helluva lagging and high latency. Its fast when connected but useless coz even local sites problematic. Keeps disconnecting so in an hour I get 20 minutes actual connection. Stick with streamyx. My sister says maxis broadband prepaid is faster!!

the issues either from TM or the game's server. if u play DotA using GG,sometimes GG got problem.

if movie can loads fast, why not gaming speed too. the problem is on the game server.

The Unifi in my house when I first got it ... I thought it was unstable because it was new.

My Playstation 3 takes a long time to connect and sometimes it can't because the issue was, the signal strength from the router to my console was so poor that my PS3 couldn't detect and therefore connect. Even if it did, it gets disconnected. My Unifi is situated the floor below my PS3.

What I did was, I kept moving my PS3 console around (the wire permits) and i notice i had different signal strenght for different spots and positions. So whenever I see 80%, I leave it there and everything is fine.

I doubt it's the Unifi's problem and the problem lies with things in the house blocking the signal, I presume.

If he is using WiFi , DIR-615 has serious wifi issues and the firmware can't handle heavy connections. Sometimes when I play WoW , latency will shoot up to 3000ms. I swapped the router with an asus router and it seems working great.

Anyway it depends where you play DOTA . If you play on Battle.net you shouldn't be having any issues