Broadband provider
ISP/package: Maxis FTTH 10mbps


does anyone know what is the administrator username and password for this gateway?


The default user level is normal where login automatically with MaxisBB user.

This post has been edited by Juno_wong: Nov 3 2011, 07:18 PM

Ask Maxis... Last time also they didn't provide to me after installed.

I also got ask... they say cannot reveal... so potong stim

I got the way to access!

Username : Administrator
Password : <access key> at the back of your router label.

To enable public address (port forward), change your username to public.maxis.com.my

example : xxxx@home.maxis.com.my to xxxx@public.maxis.com.my

And now you should able to get ping from out of your house. Cheers!

They block pings when you're on their private IP NAT? That's terrible...

Dear wKkaY, i posted the way to get public ip.

Can anyone confirm that this way to get public IP works?

Log-in/Pass not working.. can't access router.. Tried by my friend

This post has been edited by alexdokko: Nov 21 2011, 02:54 PM

Did u try properly? Below is my screenshot of my current connection.

needed to reboot the Gateway to work. Thanks!

can you help me how to chnage the name to public. where is the option? there is no configure option.

do you know the password if you need to reconfigure it?

This post has been edited by chenli: Nov 22 2011, 05:52 PM

Already mentioned mah, password is located on the label behind the router.

Just change your name accordingly and use the same password.

I can login administrator to the modem to change the name to public but it prompt me password after change it to xxxxx@public.maxis.com.my

just add "1" at the end of your account number.

example : 12345
password should be 123451

After 1 month testing out this Maxis Home, I have to say I am quite disappointed with this Maxis broadband experience.

In summary, there are 2 major things which is frustrating and I am not sure if anyone experiences the same.

1. Downloading from file sharing sites, such as megaupload, filejungle, uploadstation and etc cannot be completed. The downloading just terminated halfway leaving the file incomplete. Let say if I am downloading a 200Mb movie, it can suddenly stops at 150Mb or less. I have repeated this feat many many times and as many as I had tried, it is the same result.

2. The Thompson router is a joke, meaning substandard piece of equipment. The WIFI connection is unreliable. I experience many times of internet stalling or inactivity despite my computer showing it is connected. The websites just stop loading or stop suddenly. At first I suspect it is maxis service down or something, but after many tried outs, finally I use back my DLink router and experience none of the above. The internet stalling experience is very frequent if I connect to this Thompson router.

There is another issue, which concerns the telephony. It doesn't frustrate me much because I seldom use the telephone. The problem is, sometimes it works, sometime it doesn't.

The reason the telephony doesn't work can be varied; after a power failure, after I unplug and plug back the cable, etc and unknowns. I need to go to the Thompson router configuration page to reset the telephony then it will function again.

Basically the above are the problems identified, and I have so far called Maxis customer service more than 5 times. There is no viable solution offered. Luckily the customer service is attentive otherwise I would've brand this Maxis home thing a failure....

Juno_wong I already log on with the admin account,but how to configure the user name into public?, i cant see the configure settings? help pls,tq

*Edit: I manage to change the username,but it seems the password is wrong "Connection could not be established: Authentication failed". So the password for the username also same with the admin password right? the access key one?
FYI im using the Thomson TG784n gateway..

This post has been edited by Sabunist: Feb 2 2012, 01:22 AM

#####@home.maxis.com.my to #####@public.maxis.com.my solve your problem?

I'm also having the problem. I tired changing from home to public, however when trying to connect i'm getting the authentication failed. :'( i just got maxis ftth installed.

I've logged on to the Thompson's router as Administrator, changed xxxxx@home.maxis.com.my to xxxx@public.maxis.com.my

password (my account number)+1

I got authentication failed

This post has been edited by benlye: Feb 23 2012, 05:44 PM

weird, maybe maxis changed new password? u may retrieve by calling maxis from your voip.

Sorted this out, apparently u will need to contact Maxis for them to active it. Once activated u can then make the change.