It's only when in time of a problem/crisis, you'll see what differentiates a good product and a great product.

For the record, I don't think it's primarily iamsobloodysick's bad service per se but overall, the 'traditional' practice in Malaysia of not having an immediate one-to-one exchange when there is a manufacturing defect or defect on receipt. Panasonic Malaysia should support their dealers/resellers more proactively to differentiate themselves from their competitors.

Personally, I think stringfellow's demand is justified and we should follow the same standard in order to raise the 'acceptable' service level to the same as in the other more service-oriented countries.

This post has been edited by PoorMan: Sep 8 2012, 04:20 AM

@stringfellow,

In your case, is it confirm a one-to-one exchange on Mon/Tues? Or is this still being subject to further 'verification'? Or are they going for the 'repair' option?

IINM, I think the dealers/resellers have to 'buy' (read: stock) the TV first from the manufacturer before selling to consumers to make a margin. This would explain why they will only stock the faster turnaround models to reduce business risk/storage cost.

This post has been edited by PoorMan: Sep 8 2012, 07:51 PM

You are right about the order.

From what I learned in this thread and others:

- turn down various the settings (brightness, contrast, color saturations) for the first few hundred hours or so
- exercise every individual pixels of the entire plasma screen. This means full screen and no black bars. You can use the slide show to accelerate the process. The idea is that every pixel across the screen is used evenly as much as possible.
- once this is done, the characteristics of your plasma screen should not change drastically, theoretically speaking. This is when you perform calibration and achieve settings that is consistent for some time.
- do note that each plasma screen has it's own characteristics and optimal settings may differ even though they are the same brand and model. There are various settings available in the internet for the models. You can try them out and see if you like them.

My plasma was calibrated by LYN forumer anfieldude. No regrets.

I think there are special key presses on the laptop to send the display to external projector/monitor/TV.

Usually it's [Fn]+[F7] or [Fn]+[F8].

I think it's quite safe to say that Astro SD channels still has the best PQ using CRT (old TV). My old 29" Philips TV is paired with a 2nd Beyond decoder.

The Astro SD channels on HDTV will be slightly pixelated and soft even if using HDMI (can't be avoided). Personally, if you don't have a bluray player and don't plan to subscribe to Beyond HD, you ought to hold on to your old CRT TV.

Apart from putting unnecessary stress on the plasma panel initially, the break in period is also to ensure stability of the plasma cells in a short amount of time. That's why it is important to work out all the individual pixels across the panel equally as much as possible.

Once broken in, it is time to calibrate to get the optimum PQ. With the pixels stabilised, your calibration results will last a longer time.

If you do the calibration before stabilising, your calibration may be out and you have to re-do the calibration again at a later point.

That's what I have learn from the sifus here.

You can find out more on calibration from the web.

For best results, I recommend a pro with the necessary tools and knowledge.

anfieldude is a LYN forumer that provides calibration services. He calibrated my V20 some years ago. You can try to PM him for more details.

Mine is also 42V20 bought in 2010.

The calibration services can cost a few hundred RM and depends on how many input source you have. I'm not sure if the pricing model has changed. It's better if you PM anfieldude for latest prices.

For basic calibration without using reference tools, anfieldude has a stickied post in this forum that outlines the calibration methodology. Check it out.