My advise. Go straight to their HQ @ Petaling Jaya and collect your item there. Its a dirty office, rude employee like a loan shark office. Better bring your buddy along. Their van will come back around 6.30PM, so you can go around that time.

Now, everytime i buy online, always ask the seller to avoid airpak.

my item is in uplift status. gonna be a long week..

Uplift .. 2 days already.. if use poslaju today sure get my item

stay away from this courier service please.
uplift for 5 days already!

my experience with airpak very horrible.

bought 2 chairs from seller in KL . item send out and reach JB on 5th september(saturday) so i thought ok prolly gonna get it on monday / tuesday.
waited till tuesday evening still havent reach. feel weird decided to call its jb office on wednesday morning gave me an pathetic answer "will send today "
in the end i receive 1 of my chairs on 15th september 2015 and the other chairs not sure where. after confirming with seller and seller confirming with its KL office the chair the missed out 1 and left it in KL office. zzzzzzz
then the last chair arrive on 22nd september 2015.

2 chairs seller send to airpak KL office on 4th september 2015 and i receive all my chairs on 22nd september 2015.

goddamn courier company. will avoid this company at all cost.

I have been making purchases from china since end 2014. So far, I found the following for my area in Salak Selatan,KL

4x by Skynet: parcels arrived in 2days after clearance from custom

2x by Airpak: parcels arrived in 2-3days after clearance. 1st 2 days got sms said that parcel would be delivered but never arrive. (made me waiting for the whole day at home)

1x by Kangaroo: End up self collect at Cheras Hub after 3days of waiting. The hub was a mess. Parcels lying around. When I called the 2nd n 3rd day, got all excuses and lies. "lorry on the way" "lorry is in your area, will reach in 10mins" "lorry broke down" "parcel will be delivered tmr morning before 10am" blah blah.

So, for my area, Skynet is my choice.

super ultra extreme BAD EXPERIENCES with Airpak !!!
I just made a complaint to their sales person today and IT IS FXXKING USELESS!
I order somethings from taobao, and local courier were assign to Airpak, 21st reach Malaysia and until today YET i receive the parcel!
i was making few days calls on follow up on the parcel and told them to deliver to my house before 11.30pm, and their staff just anyhow promise YES, and in fact i was got ignored AT ALL, NO EVEN A CALL BACK FROM THEM!

I did order item from china by taobao agent and deliver by poslaju

The seller is using Airpack express to send my parcel. According to my tracking, my current parcel status is at documentation prepared, which is at the first stage of delivery.

That status was recorded on 22nd of October, to which until today is still at this status. However, the seller gave me the tracking number on 26th of October, which is only after I urged him. I placed the order and paid on the night of 20th of October.

There are still many stages which is in this order:
1. Documentation prepared.
2. Booking arranged.
3. Collected.
4. In transit.
5. Arrived at Destination.
6. Out for delivery.
7. Delivered.

I would like to ask,

Has my parcel been delivered to airpak express to start the delivery, and that they haven't start the delivery process?

Or

The seller took the documentation eg, the tracking slip, but hasn't send the parcel to airpak express for delivery yet?

Kinda worried... It's been a week. sad.gif

Hi, how was it now? How many days you received your good? As I am awaiting my parcel as well and would love to hear if any improvement for their services.

Thank you.

It arrived on 1st of November, but only update in the tracking system on 2nd of November.

The tracking system update is really slow....

It took almost 10 days from KL - TGG.

At least item arrived in good condition.

Ops that's long

I was told can receive in 2-3 days.

lol 22nd documentation prepared.

27th in transit

31th out for delivery

2nd delivered.

yup. very slow.

Yesterday they dispatch out from Taiwan, today I am seeing it as document prepared and location is update from Klang. Will share here when i receive..

Hmm surprisingly...the status changed to in transit..

Received my good on Saturday

However system not up to date yet.

Yours is fast for an international postage. Good then haha.

Yeah. Mine delivered on 1st November. They only updated the next day. Lol

This post has been edited by Songchien: Nov 8 2016, 01:03 AM

Another parcel on the way, ship out yesterday. Currently in transit to KL hub. Not bad huh

I just ordered something from Taobao using 4px and my parcel already waiting for custom clearence for two days,usually how Long does it take for you guys :/

Usually it take 24hours to 48hours if items require PHYSICAL INSPECTION by customs. If not, it will be less than that.