I received a call from 603 5882 4388, on 9 Feb 2018, 1:03PM, from a female staff of Hong Leong bank with an email kasturik@hlbb.hongleong.com.my that says a person transferred a sum of RM 1057.72 into my account from Maybank accidentally on 2 Feb. The staff request me to prove this money belongs to me or else the money will be transferred back to this said person.
I called her back at 1:38PM, because I have some serious question:
1. does this person has a prove that this transaction is non-genuine?.
2. Why do I have to prove the money in my account is mine? Shouldn't this said person have to prove otherwise?
3. If a person has to start providing evidence for money in his account or otherwise the bank has the right to move the money without acknowledgement from the owner, isn't it breach of privacy and right?
before I finish my sentences, she heightened her voice and says "Can you prove or not? otherwise the money will be transferred back"
This is a very unprofessional behavior from the bank staff.
So, in the case that I lost the transaction record, any sender has the right to request money back from the account they sent to?
So, readers, the money in your bank account does not belongs to you, the bank has the power to move it anywhere they want, you have to be able to prove every single transaction, who keeps this kind of record? is it even practical?
So, can I start claiming back all the money i transferred out are not valid transaction? it is up to the account owner to prove otherwise?
Could be scam you know. Best to call Hong leong bank customer service directly.