i noticed sometimes when i am talking to my fren using viber, after like more than 30 minutes, it will hang there...the time of call just stop moving and suddenly no sound... if u din check the phone, u duno it hang..it suddenly turn up to be no sound no response...cant close it or exit it and have to wait the pop out "viber stop working and close it".. or restart the phone... i faced this in my note 2, s3 and my fren's desire hd.. it does not happen all the time..but quite frequent.. normally it happen when i use it to talk like 1 hr+

Thank you for the report of the problem.

We kindly ask that you take a minute and report the details of the problem to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it. They might even ask you to provide logs of the problem, for further inspection

Thanks in advance!

Hi,

We are excited and proud to announce that we have just released a brand new product: Viber Desktop, as well as a major new update to our mobile application: Viber 3.0 for iOS and Android.


- What is Viber Desktop?

Viber for Windows/Mac lets you send free messages and make free calls to other Viber users, on any device and network, in any country!
Viber syncs your contacts, messages and call history with your mobile device, so you can start the conversation on the Viber mobile application and continue from the comfort of your PC.

In Viber Desktop you can find HD-quality voice calls, video calls, text and photo messaging, group conversations, and many more!
You can check out the cool tutorial for Viber Desktop here: https://www.youtube.com/watch?v=NEqS5W-KfRw
Download Viber, enter your phone number, and start connecting with your friends for free, from your computer!

- What's new in Viber 3.0 for iOS and Android?

Video messages, Online status and "Last online" feature, new package of fun stickers, improved user interface as well as enhanced photo experience, and much more.
Note that Viber is now designed according to Google's guidelines for android apps based on the HOLO theme (Android only).

As usual, we're here to receive your feedback and thoughts, and we'd be more than happy to assist you with any matter.

Best regards,
the Viber Team.

1. what phone do you have? which version of operating system?
Softwinners A088 3G Tablet
ICS 4.0.4

2. Which version of Viber are you using?
3.0.1

3. Which error message exactly do you see when trying to make the call?
It can't support my Jabra EasyVoice Bluetooth handsfree.

Please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: http://bit.ly/Hm5k9p
We are continuously working to adapt Viber to more and more devices, and we hope to make your device fully compatible soon. When we have news, we'll let you know.

* In addition, we are aware of the problem with Bluetooth (in general) on some devices, and we apologize for the temporary inconvenience caused. We plan to fix Viber's incompatibility with Bluetooth on those devices hopefully soon, and we will keep you posted once we have news.

i like the latest viber call screen but can viber make it to full screen HD call screen with all the buttons become semi transparent?

when after answering an incoming call via viber, it will open the viber app contact log. Pleas remove this feature or set an option for this, i don't like it to open app after call ends. thank you

i notice nowadays, someone call me thru viber, i will receive the call like few sec later...this happen after the new update.. or occasionally i don receive the call notification ...then a while will pop out that i have a miss call...then after that, when other side call me again, the call get through immediately..

This post has been edited by Hico: Jun 8 2013, 09:03 AM

same here on my end. using a nexus 4.

also, the app freezes a lot on the nexus 4, you can see the feedback that is specific to nexus 4 in the play store reviews.

@ryuzaki_L -

We invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion (it's very easy and quick!). The more people join on a request, the faster it will become reality

You can find it here: http://helpme.viber.com/Knowledgebase/Arti...r-a-new-feature

@Hico -

Have you made sure that this isn't a connection issue on either side of the call?
Please test Viber when connect to a few different WiFi networks. Does the problem persist?

@azrash -

About the freeze: thank you for the report of the problem.

We would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance

i have tested with wifi and 3g data connection..this mostly happen during the first call ....then after the first call pop out there is a miss call for me, then the problem gone.. but if i open the viber stay in the viber before the person call, then this problem does not happen.. i also face the freeze problem occasionally.. after the new update, the freeze problem reduce but still come back once or twice per month..

Is Viber similar to Line ? Why Viber instead of other apps ?

@Hico -

Thank you for the details.
We are continuously working on reducing the freeze problem to the minimum, and we hope to improve this issue more in future versions.

About the problem with the calls getting cut - we would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance

when tap on the picture on my stock phone book, it will pop up options for me to choose viber or whatsapp etc. and when i tap viber the screen flash and could not call via viber. Please fix this bug, it starts to happen when i update to the latest version via google play. Please advise how am i suppose to revert to the older version. thanks

Hi,

In general, Viber does not integrate with your native contact list (so this option shouldn't have appeared).

We would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance

my contacts list does not showing their picture.. before this, it was there.. but after i formatted my phone, reinstall viber back, the contact picture for all my friends gone..

btw, i'm using samsung s3..

and sometimes, i try to use "update contact" option and a popup coming out, it shows "viber service is currently unavailable or being blocked. please try again later."

i have not faced this problem before.. it my first time today..

This is a known issue, and we're hoping to fix it in our upcoming update. We apologize for the temporary inconvenience, and we'd appreciate if you could get back to us after installing our next update and report whether or not the problem has been fixed

Meanwhile, we would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance

Hi,

We are excited and proud to announce that we have just released a major new update to our mobile application: Viber 4.0!

What's new in the new version?

- Choose from over 1,000 stickers in the brand new Sticker Market. The Sticker Market features endless possibilities for brightening up your conversations. Download themed sticker packages and enjoy the party!
- Push-to-talk voice messaging. Send messages instantly with the new push-to-talk feature that streams your voice message as you record it.
- (Android only) Supported tablet compatibility. Viber is now fully compatible with your tablet device(s). Enjoy quality conversations, wherever is most comfortable for you!
- Group capacity increased to 100 members. Whether you want to share with your nearest and dearest or just send a message to a large group of people, Viber groups let you get in touch with even more people, all in one place.
- Beautiful conversation backgrounds in the new background gallery. Choose elegant backgrounds to decorate your conversations from our new collection, designed by our very own Viber artists.
- Forward messages to your groups. Sharing is caring. The popular feature for contacts is now also available for all groups!

As usual, we will be right here to receive your thoughts and feedback. If anyone encounters any problems or would like to share their experiences from our new update, please don't hesitate to contact us.

Best regards,
the Viber Team.

Can viber send attachments of mp3,PDF,ms word?

Not yet.

This is something we are considering to add in future versions.

Meanwhile, we invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion. Unfortunately it is not possible for us to integrate every suggested feature into Viber, but the more people join on a request, the faster it will become reality
You can find it here: http://viber.kayako.com/Knowledgebase/Arti...r-a-new-feature