I'm not sure I understand fully what you mean..

Viber gives you the option to exit the app, and still be available to receive calls/texts. When you Exit Viber, the app itself is not even running in the background (it's completely shut off, including all of its services). C2DM takes care that if you have an incoming call/text, Viber will be "awakened" and receive it.

C2DM is a service run by Google. Google server is supposed to "wake" viber up when receiving a Viber text or Viber call, even when Viber was exited.
Theoretically, it should work in 100% of the cases, but in reality - C2DM *sometimes* has temporary problems, and this will cause messages and calls to arrive with a slight delay.

This is why we recommend our users to simply leave Viber running the background (thus relying on our own servers).

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Added on August 29, 2011, 9:44 pmHi everyone,
We've got something for you: http://www.facebook.com/photo.php?fbid=248...9&type=1&ref=nf

Do you think you know what this is?

This post has been edited by Viber: Aug 29 2011, 09:44 PM

@smwah - Viber uses about 0.5MB per minute of call. This is about to be even lower once we release our update soon.

@shark7 - When making a WiFi-WiFi call, Viber should work fine without any special problems. Please check your WiFi network and try making a Viber call with a friend when you are on a different network (this way you'll isolate the problem).

In order to use Viber you must be online, just like any other app that uses the internet.
Otherwise, how would you know if you receive calls/texts?

This post has been edited by Viber: Sep 4 2011, 10:31 PM

ChaCha is quite a rare device. We might be adding full support for it in the future, but for now unfortunately we can't guarantee anything.
Once Viber 2.1 is release, I'd appreciate if you could install it and let us know of any special issues.

It seems as though there is something slowing your WiFi network down. Please run a speed-test and make sure that it's actually 1mb on download AND upload (many times the upload rates are very low, and this causes Viber to give you poor quality).

The good news is that in the future we plan to add a feature that'll slightly "lower" the quality of Viber calls on bad networks if it detects that the connection is somewhat choppy, thus "sacrificing" on quality in order to assure stable calls.

Hi all,
Sorry for the late response:

@Boy96 -
Is any of you using Viber on a blocked WiFi network? (usually a school network, workplace network, etc.)
It sounds as if the network is blocked.


In order to use Viber behind a firewall, make sure the following ports are open (ingoing AND outgoing):
TCP: 5242 + 4244
UDP: 5243 + 9785

@xproc -
To be frank, we haven't thoroughly tested Viber on that device yet (due to the fact that it's still quite rare in the market worldwide), but we assume that it should generally work fine, with some potential incompatibility issues.

We'd love for you to test it and let us know if anything goes wrong.

This post has been edited by Viber: Sep 13 2011, 05:50 PM

@mydragoon - It's planned to come out in few weeks. We'll post details on our support site at: http://helpme.viber.com.

@kshen - to be honest, we haven't yet tested Viber on Galaxy 5. We are working hard on testing Viber on different devices. Please check out our list of officially supported devices at: http://helpme.viber.com/index.php?/Knowled...em-requirements which we keep updating. However, we are going to release a new, more stable version in few weeks and would be happy receive your feedback.

@dvng - you can register with your mobile/landline/temporary number just to receive the access code. As soon as Viber has been activated you won't need it anymore

@tmtmnut and @dvng - there are some known audio issues with SGS. We are working hard to fix them for the new Viber version that's going be released in few weeks. We'd be happy to hear your feedback

This post has been edited by Viber: Sep 27 2011, 10:03 PM

@LiMcZ - We haven't tested this device yet, but didn't hear about any specific issues. We'd be happy if you'd tell us more about it via our support team. You can contact them on: http://helpme.viber.com/. thanks!

@Nels - done on the upcoming version in few weeks

@tmtmnut - Thanks! We'd appreciate it!

@dvng - can you receive regular calls and texts to this data line?
If so, you should be able to register on Viber with it.

@wkkm007 - it's under discussions at the moment, meanwhile you may use the EXIT button.

@phoenixstudio - done on the upcoming version that will be released in couple of weeks

Viber texts are "stored" (encrypted of course) in our servers for up to 2 weeks only if they are pending delivery to the destination user. Once the recipient got the message, it's immediately deleted from our servers.

If the destination user is online and received the message, it's never stored in our servers even for a second.

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Added on October 12, 2011, 11:47 pmHi everyone,
We are excited to announce that the long-anticipated Viber 2.1 has just been released to AppStore and Market!

Among the new features:
- A whole new sound codec, offering higher voice quality, better support for Viber calls on 3G networks and interrupted internet connections.
- Photo sharing inside Viber text messages.
- Viber text messages are now location-aware, meaning you can share your current whereabouts with each and every Viber message that you send.
- Viber now supports iOS5.
- Viber now supports Landscape mode.
- And many more new features and bug fixes.

Should you have any questions regarding this new version or about Viber in general, please do not hesitate to ask.
the Viber Team.

This post has been edited by Viber: Oct 13 2011, 12:26 AM

For now it's deliberate, and we plan to expand Landscape mode to more and more pages in the future (implementing it on message screen was naturally the most crucial feature).

@mydragoon - thanks for the report. we will look into it, and see if we can find the source of the problem.

May I ask what OS you are running, and whether or not you're running a customized ROM?

Also - if you have time, screenshots would be very helpful.

Thank you!

@Shizuru - sorry, there's no work around the problem. Are you getting the code now? Is everything OK?

@mydragoon - thanks for the info. A new 2.1.2 version for Android is now on Market. Please try it out and see if it solves the problem.

@mydragoon -
We will look into it, but so far we haven't received a common complaint about the location button.

So I understand now that you managed to download 2.1.2? Did it solve the notification problem?

@HeartRoxas -
Thank you for the kind words We are happy that you are enjoying Viber.
We are aware of the occasional noise on our new sound engine, and we're working to fix it these days. Customization options (changing ringtones and adding emoticons) will probably be added in the future, but we still don't know exactly when. I'll let you know, as always, once it's ready.

Meanwhile, you can add emoticons inside Viber texts through an external app, for example Emoji.

As far as we understand, it's a known issue of Market, not Viber's.

Meanwhile, until that bug is fixed, you can try the direct link to our latest released .APK - http://helpme.viber.com/index.php?/Knowled...-android-market

Great news!
Enjoy

Hmm...
We've just tried sending emoticons on the new Viber version (using Emoji), and they are sent just fine.
Are you sure both sides have the emoticon client, and that both sides have the latest version of Viber?