I am basically a supplier so i know all these problems. I specifically ask my distributor for their service centre and office, coz i don't want any problems when items are faulty ( SURE will someday got faulty items, no doubt!) , my customers can send the item to the service centre.
And having a LOT OF CUSTOMERS is a HEADACHE! I prefer becoming a supplier where i only got 20-30 resellers where i know them very well and they also know me very well. This is important because long-term customers are more 'relax' and willing to solve things peacefully whenever things gone awfully wrong.
As for the seller, u really have to understand the risk of selling 2ndhand items and u MUST provide personal warranty, at least for 3 days full money back guarantee. U cannot simply save urself ALONE while letting ur customer get eaten by a shark
As for the buyer, I really feel sorry for u but I STRONGLY DISAGREE with this thread, where u keep repeating irresponsible seller almost every post. Be professional, don't destroy his business out of anger. Like other people are saying, work out with the seller see if he wants to cooperate or not about the loss u have beared. I guess simply saying that the seller is irresponsible ONCE is enough, no need to repeat until 10-20 times.
Phew, i guess this is my longest post
Oct 14 2011, 10:17 PM
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