As expected, std answer from Celcom, no responsibility
++++++++++++++++++++++++++++++++++++++++++

Thank you for your e-mail.

Reference is made to your concern raised via Contact Us Form, pertaining to the above matter.

Firstly, we regret to inform you that we are unable to respond your enquiry or grant you any rebate as requested.

However, if you wish to stop the subscription or request for rebate, kindly to contact or email the content provider directly as per below details;

1. Hungama (39243): +912266664646 or support@hungama.com
2. Mobbil (39151): support@rbilling.net
3. Spuul (39148): +91 9819722289 or support@spuul.com
4. Erosnow (39239): +91- 7827524891 or eros.ops@56060.in
5. Macro (39287): support@macrokiosk.com or www.macrokiosk.com
6. SVA Y Tech (39137): ma@helpdeskcc.com
7. Altruist (39293): +91-7508060767 or support.celcom@altruistindia.com
8. Universal Ventures (39128): paulyn@mobigods.net
9. Vuclip Game (39249): +60192081638 or Nurzana.malek@vuclip.com
10. Ionnex (39283): +03 -2722 7130 support@ionnex.com or http://bolavaganza.inikanbola.my/ or http://h5.xenoplay.com/
11. MNC Wireless (39267): 03-74910666 or customerservice@moblife.tv

We hoped that the above could clarify the situation and we appeal for your kind understanding in this circumstance.

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I am filing report to MCMC. I think I lost easily RM10 a month on two SIM cards.

Adding my own experience with sms scam, it's unique because I suspect that I automatically got subscribed to the scam by registering my phone number with "Carousell". You have to register a phone number to verify your account just like registering a new email.

The fraudulent sms came within seconds of clicking the confirm/affirmation button, it came even before the sms with pin used to verify my account arrived.

The fraudulent sms I got first was:

I ignored it as I did most weird junk messages. I didn't suspect anything was wrong until I got another sms the next day.

RM4 credit was deducted for a lame sms with random statement that I didn't subscribed to in the first place 

Apparently my silence was deemed to be acceptance, this is of course isn't right or legal in general.

Took some time and found the "proper" way to handle this matter.

According to MCMC I should follow the "Complaint Circle".

https://www.mcmc.gov.my/make-a-complaint/complaint-circle


Generally that's how it should work.

My experience personally is that you should skip CMCF, I had issues with their online complaint form, it didn't work at all, I am not even sure if my complaint I sent about it not working was sent. For CFM, their "how to complaint " page has big bolded red letters referring you directly to SKMM and clicking on it does just that, for a while I wondered why I should go through CFM and not just complaint directly to SKMM...

I reported the matter to my telecommunications provider (Celcom), Carousell and SKMM in order but in the same hour or so. My complaint for all three is roughly:

The next day I received a reply from my telco:

Good news is my telco has stopped it, bad news is that I have to deal with the scammers myself for my rebate? I didn't do anything as I have already made a complaint to SKMM. Few days later I received this:

To simplify, you should generally complain to your telecommunication provider first i.e. for billing or services issues and then escalate the matter to the higher authorities if it isn't solved. However for complex cases like repeating scams that involve numerous parties there should be an exception and SKMM should be informed from the beginning. The parties are:

The website with suspected security issues in registration system (Carousell), the scammer (Belive Mobile Sdn Bhd), telecommunications provider (my telco is Celcom but should depend on what number you used to verify with) and SKMM.

RM4 doesn't seem like a lot of money but it adds up to a significant amount for every victim that didn't complain or fought for their refund.

So, telco cannot help us to unsubscribe the content?

I got this message:
RM0 TQ 4 subscribing Hungama Movie App at 7 RM  at RM7.00/1 week. Next renewal  21/06/19. To cancel,go2 http://msisdn.mife-aoc.com/celcom/aoc/s/dT...8q5N1jbzg==8UJn or send STOP to 39243. Info support@hungama.com

I replied STOP, but nothing happens. The link also didnt work. So i have to email this hungama? (They will get my email address then.. Ugh). Will the company unsubscribe it for us, or will it scam us?