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 SPAM-SCAM Calls & Messages Awareness Guideliness

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mohd78
post Jul 4 2018, 11:27 PM

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memang sial scammer ni! suka2 saje ambik duit orang!!

i am celcom customer, i received one sms from 33611 start with 'RM0.00 your subscription...'
i feel this must be scam sms so i check my credit balance it already being charged

when i check online this scam sms already stole my credit

33329 -RM3.00
MYGSCAPE -RM1.50
MYGSCAPE -RM1.00

i tought this was stopped long ago (i send STOP ALL as MCMC told last time) but suddenly it appears again

i already call celcom customer service, the person hv unsubscribe/block this number (MYGSCAPE suspected from 33611)
and i already report online to SKMM aduan

hope i can get back my credit

for those who kena, please complaint and report, make it viral if you could
mohd78
post Jul 4 2018, 11:36 PM

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QUOTE(epep @ May 31 2018, 12:48 AM)
Celcom user. Lost RM3 this week to something called MYGSCAPE and MOBDOBAC.

Called Celcom helpline - they said I have to call the company behind MYGSCAPE and settle with them. They don't know what MOBDOBAC is and "have to investigate".

It doesn't matter to them that I never subscribed or agreed to any of these charges. Made a report to MCMC but not putting my hopes up. Don't really know what to do other than to just let this number die (it's a prepaid) and go thru the hassle of getting another number.
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in my case the CS person dont even know where MYGSCAPE come from! they just see 33611 charged my credit and he block it, so i assume it is from that number

most of us have been with the number for so long, changing new number may not the long term solution

for me, the consumer must complaint and report, and make it viral, now viral is power smile.gif

This post has been edited by mohd78: Jul 4 2018, 11:37 PM
mohd78
post Jul 4 2018, 11:41 PM

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QUOTE(Fazab @ May 27 2018, 10:58 AM)
As expected, std answer from Celcom, no responsibility
++++++++++++++++++++++++++++++++++++++++++

Thank you for your e-mail.

Reference is made to your concern raised via Contact Us Form, pertaining to the above matter.

Firstly, we regret to inform you that we are unable to respond your enquiry or grant you any rebate as requested.

However, if you wish to stop the subscription or request for rebate, kindly to contact or email the content provider directly as per below details;

1. Hungama (39243): +912266664646 or support@hungama.com
2. Mobbil (39151): support@rbilling.net
3. Spuul (39148): +91 9819722289 or support@spuul.com
4. Erosnow (39239): +91- 7827524891 or eros.ops@56060.in
5. Macro (39287): support@macrokiosk.com or www.macrokiosk.com
6. SVA Y Tech (39137): ma@helpdeskcc.com
7. Altruist (39293): +91-7508060767 or support.celcom@altruistindia.com
8. Universal Ventures (39128): paulyn@mobigods.net
9. Vuclip Game (39249): +60192081638 or Nurzana.malek@vuclip.com
10. Ionnex (39283): +03 -2722 7130 support@ionnex.com or http://bolavaganza.inikanbola.my/ or http://h5.xenoplay.com/
11. MNC Wireless (39267): 03-74910666 or customerservice@moblife.tv

We hoped that the above could clarify the situation and we appeal for your kind understanding in this circumstance.

++++++++++++++++++++++++++++++++++++++++++++++
I am filing report to MCMC. I think I lost easily RM10 a month on two SIM cards.
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Hi, so is there any new update?

i just report to celcom by phone and SKMM aduan online, but how to claim those credit?
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