Umobile Power Prepaid

Received SMS from 37886.

3/3 received:
"RM0: Subscription Reminder.No subscription fee.Price:RM3.00/SMS(Excl. GST).4 SMS/Week.Autorenewal 04/03/2017 unless canncelled.To calcel,send STOP QS to 37886"

4/3 received:
"RM0: Subscription renewed. Nosubscription fee. Price:Rm3.00/SMS. 4 SMS/Week. Next renewal 03/04/2017. TO cancel, send STOP QS to 37886"

SMS received stated no subscription fees , i just ignore it.

5/3
Received pop up mentioning my credit less than RM2.

So called umobile operator, understand that third party has charged RM3 twice respectively on 3/3 and 5/3, total to RM6, (I have few more sim encountered same issue!)

Given understanding the 37886 charges was by Everworks Solutions Sdn Bhd, 0388009999, www.everworks.net. (Tomorrow will call for refund as today Sunday)

Then found this post and send command SMS STOP ALL to 37886, charged RM0.15 for this SMS not FOC. Received response SMS :"...Subscription to 37886 has been terminated..."

To reconfirm by sending another command STOP QS as in the 4/3 SMS, charged another RM0.15 for this command SMS. Received response SMS :"You have not subscribed to the service. To subscribe to service send ON <keyword> to 37886"






Umobile SC mentioned to call them for refund and details, if no refund to avail, provide Umbile the details of tele-covnersation for umobile to lodge my complaint to MCMC.

- To update after call the Everworks on refund -