by looking at this diagram, we first should report to telco > if not satisfied/resolved complain to Communications and Multimedia Content Forum of Malaysia (CMCF) > if not satisfied/resolved complain to Communications and Multimedia Consumer Forum of Malaysia (CFM) > if not satisfied/resolved complain to Malaysian Communications and Multimedia Commission (SKMM).

from my experience with telco (credit deduction), sometime call cs or complain to their online support forum, fb, twitter etc wont do any good. they will just bounce u from one cs to another.

one time i lodge report directly to skmm after complaining to telco online cs doesn't do any good. got call the next day from their cs, apologizing and agreeing to compensate my credit loss within 24hours whereas when i first report to them before bringing it upfront to skmm, basically what they said to me is it "we cant do anything about it, its in our t&c, so screw u". made a report to skmm and the next thing i know they call me and apologizing like theres no tomorrow. probably skmm contacted them and scared the shit out of 'em

anyway,
1- Communications and Multimedia Content Forum of Malaysia (CMCF) online complain form
2- Communications and Multimedia Consumer Forum of Malaysia (CFM) online complain form
3- Malaysian Communications and Multimedia Commission (SKMM) online complain form

This post has been edited by axxer: Aug 4 2013, 03:34 PM

registered shortcode spammer under celcom. got 503 number  Short_codes_registered_at_CELCOM_platform.pdf ( 46.08k ) Number of downloads: 223


This post has been edited by axxer: Jan 17 2014, 02:50 PM

at least we know which company that send the spam in case wanna file dispute case to skmm

my past experience with them was good, give proper proof for dispute case and telco contacted me immediately after that. case solved within 3 days after report to them.

my dad got same sms spam from these scum.
each sms cost him rm4. last month bill showed the sms came every two days. total cost rm149, from "mmobile". not sure if it just showed in bill or did he really got the sms in his phone. when i ask whether this is his first time got such thing in his bill, he said its from long ago, usually its just rm30-40 per month.

sigh, my dad with typical malaysian "tak apa" attitude. when they charge him rm30-40 per month he just paid, no question asked. he just made a big fuss about it when it reaches rm149 on last month bill

This post has been edited by axxer: Feb 11 2014, 06:53 PM

After years not geeting spammed by 5 char sms shortcode, today I've got one. The google sms app auto marked it as spam.


This post has been edited by axxer: Feb 28 2022, 04:39 PM