I am the latest victim from unsolicited SMS from 39599. The third party provider who used the number is SHRAD Computing Sdn Bhd. As all my phone bills are within the monthly fixed charges I do not subscribe to itemized billing in order to save RM5.

However, recently I moved to online billing and download my bills to check on my children's phone habit and discovered my son has been billed an average of RM3 monthly for unsolicited SMS. On further checking, I have also been charged a similar amount.

I called up my service provider Celcom and was told that they cannot do anything because this is from third party. So I said can I refuse to pay the SMS to which they said then my bill line would be barred as they are only the collecting agent and suggested to send STOP ALL SMS for which I have to pay an additional of RM0.15. The reply I received after sending the SMS was " I have no subscription to be stopped'!!!.

So,

1) Celcom with 13 million subscriber do not care if someone scams our money without our knowledge.

2) Even if they scam only 1% of Celcom subscriber they (SHRAD) earn about RM400000 for doing nothing other than sending SMS.

3) Celcom make money either way as those SMS contain MMS message via data usage.

4) Even you complain to SHRAD, Celcom still make money by way of call charges.

5) To stop service which you never subscribed in the first place also earn Celcom free RM0.15 for those SMS.

6) Celcom being like the collecting agent. Like debt collectorlah surely get commission.

It looks like very lucrative business and I am only talking about RM3 for 1% customers. Imagine the total money this people collect montly.

Any other's with different TELCOs getting this 39599 SMS?

Thanks. It is no use. Once they send the number to you they charge it doesn't matter.

SKMM is no use. Always standard answer.

What type complaint you made? It is funny that I received this message below. They think I am a cowherd who doesnt know what is MMS or third party content. I asked how could the charges incur in the first place when I did not subscribe to them. No answers.

The Executive Office of the Communications and Multimedia Content Forum of Malaysia (CMCF) hereby refers to your email dated xxxx with regard to the SMS spams which you have received.



For your kind information, the CMCF is an independent self-regulatory body set up via the Communications and Multimedia Act 1998 (CMA’98) and operates under the auspices of the Malaysian Communications and Multimedia Commission (SKMM) to monitor and promote industry self-regulation of content over the electronic networked medium. The CMCF governs content by self-regulation in line with the Malaysian Communications and Multimedia Content Code (Content Code) which is a set of industry guidelines on the usage and/or dissemination of content for public consumption.



SPAM is the common term for electronic ‘junk mail’ – messages sent to a person’s mobile phone that they have not consented to receive; in order to advertise a business or service, or invite you to sign up a subscription-based service. The content of spam messages varies. Some messages promote products or services, while others attempt to trick users into providing bank account or credit card details. Many spam messages contain offensive or fraudulent material.



If you have received any spam messages on your mobile through any short codes, below are the attempts that you may take in order to stop it.



Unsubscribed Text Messages


Reply to the text message by typing STOP, OUT, END, QUIT or CANCEL to the sender.

Subscribed Text Messages


If you wish to unsubscribe to a text messaging service which you have subscribed to before, you may reply to the message by typing UNSUBSCRIBE



Additional to that, we would like to suggest for you to contact your mobile service provider to seek for their assistance on blocking the sender from being able to send you any SMS in the future.



For further information on SMS Spams and how to prevent/stop it, kindly visit the websites below:

· http://www.skmm.gov.my/FAQs/Mobile-Content...%28SPAM%29.aspx

· http://www.cfm.org.my/files/pdf/cfm-update...ates-100330.pdf



As such, the Complaints Bureau treats this matter as closed and extends its sincere thanks to you for submitting the complaint.
[SIZE=14]


Thank you.



On behalf of the Complaints Bureau

COMMUNICATIONS AND MULTIMEDIA CONTENT FORUM OF MALAYSIA (CMCF)[SIZE=7]

36666 - Moblife.TV Sdn Bhd (Formerly known as MNC Consulting)

Celcom actually got a problem as they haven't even report back about another complaint I made about the MMS. Unfortunately, our judiciary is not pro consumer and I doubt if money spent on legal fees will cover via damages. MCMC als useless because they dont investigate. They do tukang office boy job. Forward my complain to Celcom and forward their response to me and close case.

Meanwhile, what you can do is to disable the MMS setting. By doing this all MMS will remain in the senders outbox. Anyway, we dont use MMS anymore in the world of Whatsapp, iMessage or BBM.

Regarding porting of the line to other carrier, unless you are willing to go the extra mile then nothing much will come out of it.

This post has been edited by STC: May 22 2014, 09:28 AM

Received an email from MCMC, informing some alleged resolution of a complaint I made. I dont even remember what the complaint about which I send few months ago on MMS fraud and another one on totally unrealiable 3G/4G in golden triangle area and I dont give two hoots anymore. How can Celcom be allowed to deduct for a service that I never subscribed from a third party and never downloaded their unsolicited sontent. Is it so difficult for MCMC to investigate?