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Streamyx The Official Streamyx 4Mbps Users Club V4, Streamyx 4 Mbps Discussion Thread Q&A

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nwk
post Aug 23 2011, 09:20 AM

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From: Britannia
QUOTE(suns8630 @ Aug 23 2011, 12:42 AM)
yaaah .. my expriences (story )

wanted to upgrade to BB 4mb .so ..went to TM point laaahh ..done some checking was told that no PORT available in my area ..

not happy with the answer ..so i sent online request to upgrade to BB 4mb ....

ten days later (yesterday ) got a reply email from TM  saying that ONE port is available ..and asking me to go TM point ...

so this afternoon .. went laah ...

celaka .. was told by TM point staff NO port available ......( at that moment  ...i am at boiling hot  liaw .. so  I slammed  the email from TM about this one port  available matters .. )

guess what ..!!!!! the staffs gone Blank ... !!!  ( cos  ..I am having a black /white email reply from them )

really really MEMALUKAN ... !!! the right hand does not knows what is the left hand is doing ..!!!!

so .. I kasi kau kau lecture laaah  ..!!!!

so keep my finger cross .. I will get it by this week
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didn't i tell you to pm ahcheap to help you upgrade? you don't have to waste time going to tmpoint if you ask him to help you because he is authorized tm reseller.

he did it for me and it only took 2 days for me to upgrade to 4mb.
nwk
post Aug 23 2011, 11:01 AM

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From: Britannia
QUOTE(kelvin_hata @ Aug 23 2011, 10:58 AM)
im using unipack.. now is 2nd years...
can i upgrade to 4mb???

how can i do that? call tm can do or i need to visit the branch?  smile.gif
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you can pm tm reseller here to upgrade. service is free & no need to waste time going to tmpoint.
nwk
post Aug 23 2011, 04:39 PM

Getting Started
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Junior Member
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From: Britannia
QUOTE(kelvin_hata @ Aug 23 2011, 04:11 PM)
anyone reseller here to help?? i wan to upgrade...

im from penang.
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you can pm ahcheap for help.

he is tm reseller here.
nwk
post Sep 9 2011, 10:22 AM

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From: Britannia
QUOTE(fylon @ Sep 9 2011, 10:18 AM)
Hi guys, I just been to my nearest TM point ask about 4MB. Darn they said my not available for 4MB and not even for 2MB. doh.gif

Btw, below is the info from my modem. I think my line at least can support up to 2MB right?
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your line may be able to support 4Mb or 2Mb but if they don't have any ports left at your area, then they can't upgrade your line even if they wanted to.

you can pm ahcheap for help. he is an authorized tm reseller here. his service is free.
nwk
post Sep 19 2011, 12:02 PM

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From: Britannia
QUOTE(Eldrow @ Sep 19 2011, 11:38 AM)
I recently upgraded from a 1MB line to 4MB, and the installer came to do his checks etc on 18-Aug. I've still not gotten the upgrade yet as of today. They claim 2-3 working days but it's been a month! I've called Technical > 10 times, and even after getting 3 reference/service numbers, I've yet to receive ANY feedback on status and upgrade is still NOT done sad.gif

Has anyone gotten similar experiences and have managed to get this sorted? How should I be going about doing this? Frustation has reached epic levels with TMs legendary customer service/support, including their assigned agents who aren't picking up calls.
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My upgrade only took 2 days. You should call 100 and demand they send a technician over and if that doesn't work, go to tmpoint and screw them.

This post has been edited by nwk: Sep 19 2011, 12:03 PM
nwk
post Sep 29 2011, 03:12 PM

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From: Britannia
QUOTE(okboy @ Sep 29 2011, 09:34 AM)
I through their website to upgrade to 4Mbps and i get they email reply from TM and happy to hear that my area is port available .
but
"Kindly be informed that the upgrading process can be done at the TMpoint as you will be asked to fill in an upgrading service form."

Does your guy upgrade 4Mbps have to step on TM Point ?
*
I didn't waste my time going to tm point. a tm reseller here help me to upgrade FOC.
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