hi, can anyone pls tell me about the foreign exchange? I have an issue with HSBC exchange rate, I currently hold HSBC Visa Gold. I called the HSBC CS but the CS doesn't help much. I recently made an online transaction on 1st Nov in USD360.91 and being charged RM 1131.82 and later I asked for the full refund, USD360.91 is being credited into my CC but then the amount in MYR is RM1080.95. CS told me there is a 1% admin fee for the transaction made but there is NO admin fee being charged for the refund.

And I checked Visa Exchange rate (Visa Exchange ratehttp://corporate.visa.com/pd/consumer_services/consumer_ex_rates.jsp) the exchange rate on 1st Nov is as follow:

Currencies fluctuate every day. The rate shown is effective for transactions submitted to Visa on November 1, 2012, with a bank foreign transaction fee of 1%.

1 United States Dollar = 3.077470 Malaysian Ringgit

Then the exchange rate on 6th Nov is as follow:

Currencies fluctuate every day. The rate shown is effective for transactions submitted to Visa on November 6, 2012, with a bank foreign transaction fee of 0%.

1 United States Dollar = 3.067000 Malaysian Ringgit

CS kept telling me that they don't have the facilities to check on the exchange rate and the conversion is depending on Visa International. But the conversion amount doesn't tally with the amount being charged to my CC at all. On the 1st Nov, if follows the VISA exchange rate plus 1% admin fee, I shall be charged 3.07747XUSD360.91= RM1110.70 but I was being charged RM1131.82.

And then, for the refunded USD360.91, I supposed to get USD360.91X3.067=RM1106.91. Why is there such a big difference? HSBC CS couldn't do anything about me but ask me to check with the merchant if they credited me back the correct amount, but the problem is the converted amount, the refund in USD is definitely correct. CS only advise me to filed a dispute form for them to investigate which will take 60-90days but if they are right, they are going to charge me RM20. Someone please enlighten me and tell me what I can do!

Shoot, the CS is giving inaccurate info then. I didn't expect the overseas conversion fee to be so high!!! Somemore they don't know in our CC statement how much r they charging us for the admin fee. Yeah. I guess lesson learned. I agree with you on the RM20 charge on dispute. I do not own a Maybank CC. I'm gonna cancel off my HSBC Visa soon. Do you have any idea about OCBC overseas transaction, is it as low as Maybank's?