2+ months ago, i redeem a Graco Mirage stroller using my HSBC points (89k). i receive it last month and found that the stroller is a bit faulty. One of the locking mechanism is bend and not able to lock well.
Call to the service center and they request me to send to nearest HSBC branch for checking.. Went to the hsbc branch nearby Queensbay Penang and they said they will send bck to KL to fix it..

Receive back the stroller on last week and found that the stroller is still having the same problem.. Plan to go bck to the HSBC branch this week. Anyone know whether I can request them to change for a new one?

Thanks.

It's in KL while I'm in Penang.
Furthermore, HSBC shld be the responsible party since we are exchanging it using our point (sort like buying too)..

hai.. once bitten, twice shy..