Hi,

For HSBC Gold card, the annual fee is waived if u have min 12 swipes per year. Does these 12 swipes include swiping at the petrol station?

Hi mates,

I have some problems with HSBC credit card.

In December 2012, I contact CS to cancel HSBC credit card via telephone.

Subsequently in January 2013, i found that they charge GST for my card (looking via internet). I contacted CS again and questioned them why they still charged GST as the card had been cancelled in Dec 2012. The CS replied that because the Cancellation Dept still hasn't called me and so the cancellation haven't be finalized. So, she said that allow 10 working days to process.

After 10 working days, no call from the Cancellation Dept and when I checked through the internet, the RM50 GST is still there. I called again, another CS said that the card had been blocked and the GST is still in the process to zerolise(no need to pay). She said I need to wait for the call.

Till now, I still haven't received any call from HSBC to confirm the cancellation despite the numerous calls to HSBC. My question is if the confirmation call still haven't received from HSBC, is it mean that the card never be formally cancelled. (I had tried to use the card after my cancellation call and it proved that it had been blocked by HSBC in Dec 2012). But if the card had been cancelled, why they still charge GST for my card after cancellation...

Anyone experience this? What can I do if I still haven't received any call from HSBc???

Please advise and thank in advance!

This post has been edited by firee818: Jan 30 2013, 04:01 PM

Today I look through my a/c via internet, the a/c has been zerolized (i.e no need to pay GST) after shouting to them to speed up the cancellation process, but the confirmation call still hasn't made from HSBC. i.e. till now my card has not been formally cancel according to the CS cancellation procedures.

This post has been edited by firee818: Jan 31 2013, 09:01 AM

After the incident, I did walk to the local branch to talk about this. She said she can't do anything now and need to wait for the cancellation call from the HQ

The local branch officer said there are 2 types of cancellation:-
1). By using telephone. This method is very mafan, you need to wait for the cancellation call from the HQ or you need to call back to check whether the card has been formally cancelled or not.

2). Direct walk to the local branch and fill in the cancellation form, cut the card by the officer and sign. Get the photocopy cancellation form if possible to prove if later on require to do so.

By using this method, I thought u need to obtain a clarification (either written or verbal) from HSBC to affirm that your card has been formally cancelled. If not, there might be incidents that GST/annual fee/ other unauthorized transactions being charge into your a/c and you cannot prove that u have cancelled the card...my humble opinion.

The officer told me that she needs to cut the card by herself and obviously u can't keep the card if u cancel the cards by going to the local branches.