QUOTE(Human Nature @ Mar 23 2011, 11:35 AM)
When going overseas, do you guys call the CS and inform that you will be using your cc at which country and during which period? i have been practising this, but i wonder if it a common practice and necessary?
I figured that you have yet to encounter problems while travelling overseas. Several situations may arise namely
1. The bank flag your transaction as fraudulent thus your current transaction is blocked (the one that you are currently trying pay). Or in a more complicated scenario, the bank locks your account and you can't use your card until the bank successfully verifies you.
2. You are travelling to multiple countries ... you are successful in using your card in one and the next country your card get locks up because it looks suspicious in their system. This risk intensifies when you are travelling between regions.
3. Encounter problems with the foreign cc terminal. You can't use your card and you have no idea what's going on despite that you are sure you have enough CL to cover your expenses.
4. You need emergency cash and cannot execute cash withdrawal despite the terminal show Cirrus and/or Plus sign. Going to multiple ATMs does not help and you are scrambling to get cash. It worsens when it is the weekend, so you can't exactly walk into the foreign bank and use your passport to withdraw cash.
5. Bank tries to call you ... you cannot be called while overseas for multiple reasons - time zone difference so you are sleeping, the call did not come through or your mobile does not have roaming capability. You need to bear the roaming charges which can be a bomb since the bank will need to verify you before doing anything else and they work slowly as they think you are still in Malaysia. Let's face it, roaming are not necessarily very reliable. There are countries which the roaming system are absolutely problematic. Worst still, there are CS who does not understand the time difference factor and thinks the world is still in the local time.
To avoid problems, common practice or not ... just call the bank. The phone call is a whole lot cheaper and practical then needing to go through all sort of mess if you encounter problems. At the least, the bank knows you are currently overseas and if they (really) need to call you, they will hurry through the call and call you only if necessary.
I'm speaking from experience. There are times I called the bank and there are times I took it for granted and just forgo that call. Unfortunately disaster strikes when I forgo that call.
This post has been edited by hye: Mar 23 2011, 03:19 PM