QUOTE(mcchin @ Apr 20 2011, 07:01 PM)
you sorta miss something
there are 2 cases here
one like you said be patient to get the replacement
two user did that and the result is less than stellar (loss of parts, sign of abuse on the board)
and it seems you are the lucky one to get it done in three days where most of them dont
then there the case currently in debate
that is the full REFUND instead of replacement, to which clearly declared by asus themselves
the issue is it seems that the reseller are reluctant to do refunds on behalf of Asus
why? I dunno, (is asus have a clear cut dealing method for a reseller to act on or it is still ambigous?)
and if Asus can declare full refund, why not do the dealing themselves with the buyer that have prove on official purchase?
and it seems that ASUS-my here in LYN is having issue acting on what the main company decree
or at least have a tighter grip on the local reseller
At one end, Here he/she said to go to reseller to claim refund
while the actual ppl that go back to the reseller are turn away, saying no refunds
it has been a couple of weeks since some have complained the reseller not doing refund route
and i have yet to seen any one yet to come here and inform that they have successfully get a refund
That is the buyer side of the story
as for the resellers, linglong have try to explain
though refund from reseller to buyer and and Asus to reseller are the value at earlier transaction(ie no loss there)
but for a reseller, selling item is the point of business, though they dont have any loss, but they do lose in sense of time and any miscelaneous cost incured to that time
so this indirect cost would be borne solely by the reseller,
how are these reseller gonna continue do business?
You certainly have a good grasp on the situation here. As for myself, I am following exactly what ASUS decreed and what was instructed locally (both of which are essentially the same), and doing my part to enforce it. But like you said, there are said complications for resellers and because ASUS is a big company, I can only do so much. And believe you me, if I did have the right authority, I definitely would change certain things. But for now, I am making effort in dealing with the cases here and so far, two of them have been solved. I sincerely hope they are okay with the outcome.
QUOTE(ad2000 @ Apr 20 2011, 08:59 PM)
Just wondering..why also suddenly..haven't heard frm Asus.my for his PR work on behlf of Asus Malaysia and some clarifications if not, maybe a concrete solution to predicaments faced by BOTH consumer and reseller
I'm dealing with the cases individually by PM, hence not that many public posts from me

With regards to a concrete solution, I can only say that I am doing my part in solving these cases personally and making it known to the department heads about this lingering issue.
Added on April 21, 2011, 12:09 pmUpdated first post with press releases of O!Play Gallery, GT 520 Silent and BW-12D1S-U external Blu-Ray writer!
This post has been edited by ASUSmy: Apr 21 2011, 12:09 PM