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 ASUS Malaysia Component and Hardware

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TSASUSmy
post Apr 18 2011, 04:45 PM

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QUOTE(billytong @ Apr 18 2011, 04:40 PM)
Is there a grace period to return my P67 board b4 Asus shut down this exchange/refund programme?
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There is no grace period. Intel has already arranged with all the principles to replace all affected Intel 6 series chipset boards with the B3 revision ones. So the swapping program will only stop once ALL affected boards are replaced. You follow?
TSASUSmy
post Apr 18 2011, 05:08 PM

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QUOTE(5564321 @ Apr 17 2011, 07:48 PM)
Hi all, just wondering whether my Asus P8P67 Pro is B3 revision or not. I got it as second hand and the box doesn't have the B3 sticker. The bios is 0402. So is it B3 revision?
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If the box doesn't have the sticker then it is not B3 revision. But you can double check it by downloading a utility from here: http://event.asus.com/2011/mb/Identify_unaffected_SATA_port/
TSASUSmy
post Apr 18 2011, 05:43 PM

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QUOTE(billytong @ Apr 18 2011, 05:19 PM)
ok I got what you mean, but I went to Asus Malaysia motherboard page

http://my.asus.com/ProductGroup2.aspx?PG_ID=mKyCKlQ4oSEtSu5m

and click the learn more about Sandy bridge B3, click warranty T&C below got into this page say otherwise.

http://vip.asus.com/eservice/changeSandybridge_MB.aspx

Can u double check for Asus Malaysia? Thanks.  smile.gif
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I have double checked this and there is indeed a time limit. My apologies. sad.gif
You have until the 30th of May, 2011 before the program ends. Let me update the notice.
TSASUSmy
post Apr 21 2011, 11:08 AM

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QUOTE(mcchin @ Apr 20 2011, 07:01 PM)
you sorta miss something

there are 2 cases here
one like you said be patient to get the replacement
two user did that and the result is less than stellar (loss of parts, sign of abuse on the board)
and it seems you are the lucky one to get it done in three days where most of them dont
then there the case currently in debate
that is the full REFUND instead of replacement, to which clearly declared by asus themselves
the issue is it seems that the reseller are reluctant to do refunds on behalf of Asus

why? I dunno, (is asus have a clear cut dealing method for a reseller to act on or it is still ambigous?)
and if Asus can declare full refund, why not do the dealing themselves with the buyer that have prove on official purchase?

and it seems that ASUS-my here in LYN is having issue acting on what the main company decree
or at least have a tighter grip on the local reseller

At one end, Here he/she said to go to reseller to claim refund
while the actual ppl that go back to the reseller are turn away, saying no refunds
it has been a couple of weeks since some have complained the reseller not doing refund route
and i have yet to seen any one yet to come here and inform that they have successfully get a refund

That is the buyer side of the story
as for the resellers, linglong have try to explain
though refund from reseller to buyer and and Asus to reseller are the value at earlier transaction(ie no loss there)
but for a reseller, selling item is the point of business, though they dont have any loss, but they do lose in sense of time and any miscelaneous cost incured to that time
so this indirect cost would be borne solely by the reseller,
how are these reseller gonna continue do business?
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You certainly have a good grasp on the situation here. As for myself, I am following exactly what ASUS decreed and what was instructed locally (both of which are essentially the same), and doing my part to enforce it. But like you said, there are said complications for resellers and because ASUS is a big company, I can only do so much. And believe you me, if I did have the right authority, I definitely would change certain things. But for now, I am making effort in dealing with the cases here and so far, two of them have been solved. I sincerely hope they are okay with the outcome.

QUOTE(ad2000 @ Apr 20 2011, 08:59 PM)
Just wondering..why also suddenly..haven't heard frm Asus.my for his PR work on behlf of Asus Malaysia and some clarifications if not, maybe a concrete solution to predicaments faced by BOTH consumer and reseller
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I'm dealing with the cases individually by PM, hence not that many public posts from me tongue.gif

With regards to a concrete solution, I can only say that I am doing my part in solving these cases personally and making it known to the department heads about this lingering issue.


Added on April 21, 2011, 12:09 pmUpdated first post with press releases of O!Play Gallery, GT 520 Silent and BW-12D1S-U external Blu-Ray writer!

This post has been edited by ASUSmy: Apr 21 2011, 12:09 PM
TSASUSmy
post Apr 21 2011, 12:40 PM

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QUOTE(Catnip @ Apr 21 2011, 12:22 PM)
Any plans to bring in this card?
ASUS ENGTX590/3DIS/3GD5 GeForce GTX 590

Thanks.
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No news at this point of time. I'll definitely update this thread once I get confirmation.
TSASUSmy
post Apr 21 2011, 03:34 PM

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QUOTE(DarkNite @ Apr 21 2011, 02:06 PM)
For the O!Play Gallery, what's the chipset it is using?
You can also post this mediaplayer launch & its detail spec in here > Lowyat.NET -> Special Interest -> Home Entertainment
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I will get back to you about that. And thanks for the heads up!
TSASUSmy
post Apr 22 2011, 01:22 AM

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QUOTE(HoNeYdEwBoY @ Apr 21 2011, 03:59 PM)
i want to ask. is that any place selling asus backpack?
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I will check on this for you and reply once I have the info.

QUOTE(zzzz52 @ Apr 21 2011, 08:21 PM)
At the very least, Asus is better than others brand as they have this T&C for refund. At least you could have another option.
Anyway I would like to thank ASUSmy for helping me getting the refund for my P8P67. I'm very happy with her support and looking forward to get another Asus product in the future.

But I do understand the frustration some of you are having, paying so much for a high end mobo, but getting lousy replacement. I feel for you.
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Thanks biggrin.gif
TSASUSmy
post Apr 22 2011, 06:25 PM

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QUOTE(HoNeYdEwBoY @ Apr 21 2011, 03:59 PM)
i want to ask. is that any place selling asus backpack?
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Unfortunately, we don't sell them by itself, it's usually bundled with the notebooks. And previously, this was only available for the G series.
TSASUSmy
post Apr 25 2011, 03:41 PM

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QUOTE(DarkNite @ Apr 21 2011, 02:06 PM)
For the O!Play Gallery, what's the chipset it is using?
You can also post this mediaplayer launch & its detail spec in here > Lowyat.NET -> Special Interest -> Home Entertainment
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Hi DarkNite, finally got the info you wanted and it's the Sigma Designs 8655 BU. But other O!Play models are currently using the Realtek chipset so the Gallery is the only one with this chipset at the moment.
TSASUSmy
post Apr 26 2011, 01:09 PM

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QUOTE(blizzzy @ Apr 26 2011, 12:55 PM)
wah I didn't know Asus can refund one. Monitor sitting in service centre 3 months already. Customer service always say will check and return call but they never do.
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The replacement and swapping program is only for Intel 6 series chipset motherboards and not all ASUS products.
TSASUSmy
post Apr 27 2011, 11:35 AM

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QUOTE(blizzzy @ Apr 26 2011, 02:38 PM)
Owww. Any advice to give me on what I should do bro? I called and called and called but nothing is happening.
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Alright, PM me your details and I will sort this out for ya.

Name:
Contact:
Product Model:
Product S/N:
TSASUSmy
post May 9 2011, 10:44 AM

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QUOTE(squaresoft @ Apr 29 2011, 09:46 AM)
guys !!
my friend just get his new i7 pc.
i7 2600k+asus P8P67 mobo +CM hyper 212+and HAF 912 casing.after install ,we find out in bios temp show up is 47-50c idle (all with default setting,NO OC yet)
why the temp is so high in idle ??is that normal ??
any 1 can give me know ASAP ? THX ^^
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That's not really normal. Did you check to see if all the casing's fans were on? It could be the ambient temperature that's affecting the CPU.

QUOTE(CocoMonGo @ May 7 2011, 11:26 AM)
hey TS I have been waiting for ASUS msia to bring in the E35M1-I deluxe any idea if it is ever going to be brought in or not?
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This model won't be brought into Malaysia. Sorry about that bro.
TSASUSmy
post May 11 2011, 09:37 AM

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QUOTE(mafia1980 @ May 9 2011, 03:30 PM)
my asus rampage iii formula shows that my i7 960 is at 26x multiplier... where the max multiplier is 24x..
selectable via bios max is 25x.. only have this info when i use xmp profile.. this normal?
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That is normal, as Intel Turbo Boost will push the CPU Multiplier up by a little.
You can disable Intel Turbo Boost to stop this automatic overclocking feature from functioning.


QUOTE(Mr.Lonely @ May 9 2011, 04:08 PM)
just for your info guys!  tongue.gif  i got my p8p67 deluxe refunded~ now hunting for asus z68 =D
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Congrats bro! Good to know that you finally got it.

QUOTE(loklee @ May 9 2011, 07:27 PM)
can i know where got sell asus lcd?
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I'll get back to you about that.
TSASUSmy
post May 11 2011, 11:59 AM

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QUOTE(yimingwuzere @ Apr 28 2011, 12:18 PM)
Not sure if this is the right place to ask but:

When is the EEE Transformer coming out in Malaysia officially? How much would it cost? Would the local sets be priced competitively against the iPad2 like in the US?
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The Transformer will be launched next week. As for pricing info, I don't have that at the moment.


QUOTE(Darkstalker @ May 11 2011, 11:31 AM)
How about if the shop I bought it from is gone?  They only had 1 year shop warranty anyway.

Do I go to an outlet or an office or something?  I know there's an Asus store in MidValley.

I got a graphics card dying on me (EAH HD4850) so thought I'd ask.
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Do call up our hotline and ask for instructions. 03-6279 5077.

QUOTE(wiraone @ May 11 2011, 11:33 AM)
Any news when ASUS will bring in the Z68?
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As of today, we are selling the Z68 boards already biggrin.gif
TSASUSmy
post May 11 2011, 03:21 PM

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Hi all, I've uploaded our latest promotion and a press release on the Z68 motherboards. Have a look at the start of this thread biggrin.gif


QUOTE(wiraone @ May 11 2011, 12:12 PM)
Can't see this announced anywhere, where can I find the stock locally? What motherboards available? Any online/lowyat sellers having any stocks?
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The Z68 boards were only launched today officially. If you head to the local tech stores you should find the boards available.

TSASUSmy
post May 11 2011, 04:42 PM

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QUOTE(AlamakLor @ May 11 2011, 03:22 PM)
Yup, however, is the Maximus Z out too? biggrin.gif
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At the moment not yet. The stock is pending.

QUOTE(billytong @ May 11 2011, 03:26 PM)
Do Asus actually have Z68 Sabertooth? or they are skipping this whole thing?
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From what I know so far, there's no Sabertooth for the Z68. However, the next Sabertooth board will be for an AMD platform. whistling.gif
TSASUSmy
post May 12 2011, 10:58 AM

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QUOTE(yimingwuzere @ May 11 2011, 06:01 PM)
What about micro atx motherboards for AMD 900 series chipsets?
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No news for that at the moment. But if there is I will update the thread accordingly!


Added on May 12, 2011, 12:31 pmJust updated the thread with the latest promotion for Z68 and P67 motherboards! Check it out at the start of the thread! drool.gif

This post has been edited by ASUSmy: May 12 2011, 12:31 PM
TSASUSmy
post May 16 2011, 05:42 PM

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QUOTE(herojack41 @ May 12 2011, 01:07 PM)
drool.gif the next sabertooth on AMD platform will be AM3 or AM3+?  drool.gif  drool.gif
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Most probably AM3+, will confirm once I have word!

QUOTE(AlamakLor @ May 15 2011, 07:22 PM)
Are all dealers participating in the free usb wifi adapter promo?
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Most of the dealers in Digital Mall and Low Yat are participating. But we're getting more to jump on the bandwagon at the moment so the list isn't finalised. Once it is, i'll update the flyer.

QUOTE(yoongkeen @ May 16 2011, 11:16 AM)
hi asus,

the Sabertooth P67 cannot handle SLI?
http://www.tomshardware.com/forum/290033-30-asus-sabertooth

my customer computer cannot start when plug two graphic cards on it, have to remove the second graphic card to start the computer.

when playing Crysis 2, when go in to the game after 1 minute, the computer then shutdown again. Then cannot start computer only until remove the second graphic card and reset CMOS.

the card Asus ENGTX460 DirectCU and power supply is Corsair TX850W

any solutions? can claim warranty? pls help.
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The Sabertooth P67 supports Quad SLI! So i'm not sure why it's not working for you. Did you test the cards individually? Did you install the latest BIOS and drivers?
TSASUSmy
post May 19 2011, 04:53 PM

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QUOTE(taxidoor @ May 16 2011, 07:40 PM)
May I know where to make exchange for my non b3 asus p67 in kuantan pahang?
But I bought the board at atom at lowyat plaza?
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By right, you will have to swap it at the dealer you bought it from. But PM your details (i.e. full name, contact, address, mobo serial number) and i'll see what other alternatives there are.

QUOTE(zhen^wei @ May 17 2011, 08:51 PM)
http://www.tomshardware.com/forum/290033-30-asus-sabertooth

Asus Sabertooth P67 got problem with SLI. please clarify is motherboard problem of firmware bug


Added on May 17, 2011, 8:52 pm
card is tested no problem.
updated to latest bios and nvidia drivers.
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Replied your PM and in the process of clarifying this issue.

QUOTE(billytong @ May 17 2011, 09:24 PM)
How many sabertooth got this kind of problem? I am kinda worried here as I am this board user too.
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I am finding this out. I will reply here once I know the answer for sure.

QUOTE(billytong @ May 19 2011, 07:47 AM)
Alright i am starting to get frustrated about my seller regarding my B3 swapping. It is just swapping not refunding.
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I've replied your PM and am sorting it out. Will update you.
TSASUSmy
post May 20 2011, 02:08 PM

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QUOTE(herojack41 @ May 19 2011, 05:49 PM)
when there is asus eee pad transformer available? how about the price tag nod.gif

owh 1 more thing blush.gif can it dual boot with win7?
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The Transformer is officially launched but will only be available in retail outlets in about 2 weeks time. Why don't you head on over to our FB page and follow our updates.

www.facebook.com/asusmalaysia

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