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 ASUS Malaysia Component and Hardware

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nymerine
post Jun 18 2015, 08:42 AM

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ASUSmy Is there a way to check my warranty online? I lost the box & receipt, only have the GC alone.
TSASUSmy
post Jun 18 2015, 10:34 AM

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QUOTE(nymerine @ Jun 18 2015, 08:42 AM)
ASUSmy Is there a way to check my warranty online? I lost the box & receipt, only have the GC alone.
*
Hi nymerine,

You can PM me your serial number on your card and I can help check whether it still got warranty or not.

Thank you
ssxcool
post Jul 8 2015, 01:42 AM

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QUOTE(ASUSmy @ Jun 18 2015, 10:34 AM)
Hi nymerine,

You can PM me your serial number on your card and I can help check whether it still got warranty or not.

Thank you
*
Hi,it's been 2 weeks I send my faulty mobo, how long can I expect to.get back my mobo? Does it always take about a month to it back? I have no idea how to check my status online because I don't have RMA number, send it from lowyat only. Thanks

Fyi mobo b85 pro gamer
edmund_yung
post Aug 4 2015, 02:09 AM

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I got a Asus 280X DC2, and it has got artifacts problems. It look like a common defect with 280X as detailed in Asus ROG forum:
https://rog.asus.com/forum/showthread.php?4...-Artifacts!!

If I RMA my card, what's your solution for it?
CyrusWong
post Aug 4 2015, 04:04 AM

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QUOTE(edmund_yung @ Aug 4 2015, 02:09 AM)
I got a Asus 280X DC2, and it has got artifacts problems. It look like a common defect with 280X as detailed in Asus ROG forum:
https://rog.asus.com/forum/showthread.php?4...-Artifacts!!

If I RMA my card, what's your solution for it?
*
» Click to show Spoiler - click again to hide... «


This post has been edited by CyrusWong: Aug 4 2015, 04:42 AM
TSASUSmy
post Aug 4 2015, 11:33 AM

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QUOTE(edmund_yung @ Aug 4 2015, 02:09 AM)
I got a Asus 280X DC2, and it has got artifacts problems. It look like a common defect with 280X as detailed in Asus ROG forum:
https://rog.asus.com/forum/showthread.php?4...-Artifacts!!

If I RMA my card, what's your solution for it?
*
Hi edmund_yung,

Do send in the card for warranty first and we will feedback to HQ regarding this case. Do PM me your card serial number when you send it back to the place you bought for warranty claim.

Thank you
kraizer81
post Aug 7 2015, 07:35 AM

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Hi Asus, any news when ROG Spatha and ROG Claymore will be available for purchase in Malaysia?
TSASUSmy
post Aug 7 2015, 09:15 AM

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QUOTE(kraizer81 @ Aug 7 2015, 07:35 AM)
Hi Asus, any news when ROG Spatha and ROG Claymore will be available for purchase in Malaysia?
*
Hi kraizer81,

We are planning to bring the ROG Spatha but don't have the exact date yet, do follow our FB for updates. As for the ROG Claymore, we don't have any details yet.

https://www.facebook.com/asusmalaysia

https://www.facebook.com/asusrogmalaysia

Thank you
kraizer81
post Aug 9 2015, 10:24 AM

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From: Kudat, Sabah


Hi again Asus, this maybe a silly question but I am going to ask anyway. I have an Asus Radeon HD 5970 that recently broke down. I bought it in august 2010. I was wondering, is it still applicable for RMA or warranty? Under Asus I mean and not the reeseller. Please reply soon. Oh, I do have the receipt, hope it helps.
TSASUSmy
post Aug 11 2015, 10:43 AM

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QUOTE(kraizer81 @ Aug 9 2015, 10:24 AM)
Hi again Asus, this maybe a silly question but I am going to ask anyway. I have an Asus Radeon HD 5970 that recently broke down. I bought it in august 2010. I was wondering, is it still applicable for RMA or warranty? Under Asus I mean and not the reeseller. Please reply soon. Oh, I do have the receipt, hope it helps.
*
Hi kraizer81,

You will need to go through the dealer in order to send the card to claim warranty, and our graphic card only have 3 years warranty and it seen like yours is over already if you bought is in August 2010.

Thank you
kraizer81
post Aug 13 2015, 08:22 PM

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I see. Never mind then, thought I try my luck 😄 still looking forward to spatha and claymore!
DaisyApoc
post Aug 14 2015, 02:35 PM

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Hi Asus, I was just wondering when the STRIX version of 980TI will be available for purchase in Malaysia. I read posts that its already out in Malaysia, but I cant find it on any list in LOWYAT stores sad.gif
TSASUSmy
post Aug 14 2015, 06:31 PM

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QUOTE(DaisyApoc @ Aug 14 2015, 02:35 PM)
Hi Asus, I was just wondering when the STRIX version of 980TI will be available for purchase in Malaysia. I read posts that its already out in Malaysia, but I cant find it on any list in LOWYAT stores  sad.gif
*
Hi DaisyApoc,

Currently we are out of stock for this graphic card, the next shipment are estimated to be available by the end of the month.

Thank you
DaisyApoc
post Aug 15 2015, 03:19 AM

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QUOTE(ASUSmy @ Aug 14 2015, 06:31 PM)
Hi DaisyApoc,

Currently we are out of stock for this graphic card, the next shipment are estimated to be available by the end of the month.

Thank you
*
Thank you Asus for the information!! :-) Can reserve for me one?? tongue.gif
victork91
post Aug 15 2015, 06:49 PM

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@AsusMy,

ASUSmy, wonder if you can help me out.

Back in 2012, I bought a graphic card Asus GTX 560OC from a local shop here in Malaysia. This shop have since been closed down, unfortunately.

Firstly can I check if this card has 3 years warranty? I aready PM for the details.

Thanks
TSASUSmy
post Aug 17 2015, 10:36 AM

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QUOTE(DaisyApoc @ Aug 15 2015, 03:19 AM)
Thank you Asus for the information!! :-) Can reserve for me one?? tongue.gif
*
Hi DaisyApoc,

Can you PM me your name and phone number? I will pass it to our sales person and they will call you once got available stock.

Thank you
TSASUSmy
post Aug 17 2015, 10:38 AM

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QUOTE(victork91 @ Aug 15 2015, 06:49 PM)
@AsusMy,

ASUSmy, wonder if you can help me out.

Back in 2012, I bought a graphic card Asus GTX 560OC  from a local shop here in Malaysia. This shop have since been closed down, unfortunately.

Firstly can I check if this card has 3 years warranty? I aready PM for the details.

Thanks
*
Hi victork91,

Already check and replied your message.

Thank you
DaisyApoc
post Aug 18 2015, 03:00 AM

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QUOTE(ASUSmy @ Aug 17 2015, 10:36 AM)
Hi DaisyApoc,

Can you PM me your name and phone number? I will pass it to our sales person and they will call you once got available stock.

Thank you
*
PMed. Thanks so much Asus! rclxms.gif
sai86
post Aug 18 2015, 12:06 PM

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From: Setapak


Good day.

May i know the cost to fix laptop Keyboard?
- model is Vivobook S400CA.

Problem is all the key gone haywire/remap into other.
Will try to determine whether its OS problem or not, but would like to know the cost of fixing it incase its the KB is indeed damaged.
Thanks.

TSASUSmy
post Aug 18 2015, 04:44 PM

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QUOTE(sai86 @ Aug 18 2015, 12:06 PM)
Good day.

May i know the cost to fix laptop Keyboard?
- model is Vivobook S400CA.

Problem is all the key gone haywire/remap into other.
Will try to determine whether its OS problem or not, but would like to know the cost of fixing it incase its the KB is indeed damaged.
Thanks.
*
Hi sai86,

For laptop support, please contact our hotline number at 1300 88 3495.

Thank you

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