QUOTE(dvlzplayground @ Sep 19 2011, 01:22 AM)
i just got my replacement today.
- go to maxis klcc, told them i have a prob with my home button. they gave a number so i just waited for my turn
- at the counter, just say my home button not as responsive. they play2 with my home button. actually mine wasnt so serious, and when he play my home button was actually fine

- they check for water damage
- i told them i forgot to bring my warranty card, but using my mykad was fine
- they asked me if i already backup or not. i did, but i guess they can help u if u havent
- i wiped my phone. settings > general > reset > erase all contents and settings
- took off my casing, screen protector, and sim card.
- go shopping
- after 2 hours, go maxis cntre again, take number again. go counter n pick up my phone. u can activate at the counter but i chose not to
- they gave me a new warranty card
- put back my casing on and realized i lost my screen protectors

are u sure its ok if not bring the warranty card/service card ??
bcause my service card already lost with the box in my house.still can't find it.
and when u checkhed your phone is ok,why did u change your phone ??
after 2 hours,u just go to maxis centre or they called you after 2 hours ?
and what u mean by "u can activate at the counter but i choose not to".. activate what?
so the new warranty card.,is it another 1 year ?