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iPhone 4 home button issues discussion thread, anyone able to claim from DiGi?
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s.n.a.g
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Feb 25 2011, 01:55 PM
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i have this problem also with my iP4 and my previous iP3. i think it's hardware problem. mine i suspect it's dusty. also check this out http://discussions.apple.com/thread.jspa?threadID=2595841anyone claimed warranty from Maxis before? i know that the warranty is from Maxis not Apple, so we might be getting refurbish set. isk
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s.n.a.g
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Feb 27 2011, 08:40 PM
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QUOTE(812799 @ Feb 27 2011, 08:02 PM) same problem here , wtf , tried vacuuming it but still fail ... ish ... when i have time , do restore and bring it back and aint gonna get refurbished one in exchange I've tried restoring and restore from backup. Doesn't work. I think it's hardware problem. It wont help
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s.n.a.g
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Mar 21 2011, 08:01 PM
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QUOTE(syedakmal @ Mar 21 2011, 07:03 PM) why don u just go claim warranty bro.  refurb set and once in a while home button prob. tough call...
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s.n.a.g
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Mar 24 2011, 10:48 AM
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went to Maxis @ Pavilion last night to inquire. the fella tried my phone and he managed to encounter the error 2 times.
when asked about the claiming procedure he said they send your phone to check (10 - 15 days) and will try to fix it. if they couldn't fix it they will give you a new set. he didn't answered me if it's a refurbish set but he insisted one on one exchange.
will send mine for warranty after iOS 4.3 jb is out. this time i'll be going to KLCC. HQ better.
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s.n.a.g
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Mar 28 2011, 02:05 PM
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QUOTE(Andrew Lim @ Mar 28 2011, 09:59 AM) This morning my iPhone 4 Home button started acting wonky again. Apply pressure and massaged as shown in the picture below and it triggered the unlock screen even though I didn't actually press the Home button. After that the Home button started responding again.  massaging on the phone... i'm skeptical but desperate. will give it a try
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s.n.a.g
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May 9 2011, 09:28 PM
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QUOTE(krayz_underground @ May 9 2011, 09:19 PM) Yes if for example, I straight away go to Maxis KLCC. Can I straight away get replacement? unless your phone is less than 1 month old, making a big huha might get you a brand new set on the spot. i've been to the Maxis Center in Pavilion. the fella said they will send the phone back to their team to check which will take 10-15 days time. if they can't fix it they will replace you with another unit. i've tried asking if the 'another' unit is a brand new set or refurbish set, the so unfriendly fella said "we have this one on one replacement policy for iphone" although the problem is annoying me, i still haven't send my phone back for warranty. i can't imagine separating with my phone for almost 2 weeks time!
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s.n.a.g
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May 10 2011, 11:35 AM
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QUOTE(wztech @ May 9 2011, 09:57 PM) 2 weeks thats a long time.. mine just bought 1 week ago from maxis at gardens.. thinking to go to their maxis tower for replacement... hoping to get a replacement on the spot....  if i'm you i will go ASAP and ask for a new set on the spot. no way they're going to make you wait coz it's only 1 week.
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s.n.a.g
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May 10 2011, 02:02 PM
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QUOTE(GUESS @ May 10 2011, 01:21 PM) i juz got my replacement from digi. they giv me new phone but without box. my old hp battery dun last long other than the home button issue did they make you wait or they gave you on the spot?
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s.n.a.g
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May 11 2011, 05:39 PM
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QUOTE(MyKy44 @ May 11 2011, 05:35 PM) ^oh my case they ady submitted my request. will call me when replacement unit is around maxis or digi bro?
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s.n.a.g
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Jun 9 2011, 11:35 AM
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QUOTE(dany06 @ Jun 5 2011, 04:26 PM) yesterday i went to klcc to replace my iphone 4 due to home button issue. however they told me no stock until wednesday only. so today i went to maxis ttdi to try my luck. and in 15min i got new iphone 4 as replacement  bro, did they restore your phone to the latest OS for checking purposes?
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s.n.a.g
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Jun 13 2011, 12:47 PM
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i went to Menara Maxis yesterday and got my phone checked. the buggy home button is working 7 out of 10 times and sometimes 3 out of 10 times, depending on its mood.
i was told to go back and get a replacement set tomorrow. saw my friend's replacement/refurbished set, looks like a new one. got my phone on the 1st day of launch last year, guess i'm fine with getting a 'new' set.
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s.n.a.g
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Jun 14 2011, 11:53 PM
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QUOTE(s.n.a.g @ Jun 13 2011, 12:47 PM) i went to Menara Maxis yesterday and got my phone checked. the buggy home button is working 7 out of 10 times and sometimes 3 out of 10 times, depending on its mood. i was told to go back and get a replacement set tomorrow. saw my friend's replacement/refurbished set, looks like a new one. got my phone on the 1st day of launch last year, guess i'm fine with getting a 'new' set. ok latest update. i went to Menara Maxis today. apparently my warranty's 'serial number' is not registered in their system YET after i got the phone on the 1st day of the launch. it'll take them 24-48 hours to get that done then only i will get my replacement set. were in a good mood today, didn't make a big hu-ha. now i regret. will be filling up their Contact Us form right after i submit this. bah
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s.n.a.g
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Jun 18 2011, 06:24 PM
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QUOTE(s.n.a.g @ Jun 14 2011, 11:53 PM) ok latest update. i went to Menara Maxis today. apparently my warranty's 'serial number' is not registered in their system YET after i got the phone on the 1st day of the launch. it'll take them 24-48 hours to get that done then only i will get my replacement set. were in a good mood today, didn't make a big hu-ha. now i regret. will be filling up their Contact Us form right after i submit this. bah finally got it after calling them twice a day since Wednesday. everything works fine now. loving my 'new' set. activated multi gesture to avoid pressing the home button. maxis users, just go get a replacement set, it looks brand new irregardless if it's refurb set or not. cheers!
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