A)Yes 1 to 1 exchange to you
B)100% Replacement Set is refurbished Set
C)Depend the Service Center got Stock for Replacement or not! Drop by or Call them to check either got stock or not.
D)Insert Here ? Where to Insert

Added on June 1, 2011, 12:39 amIf got stock for Replacement Set then it will take shorter time to Claim.
You mention KLCC 2 hours then just go for KLCC
Black to White ? Cannot lar Bro .. They will not replace you the White ..
Added on June 1, 2011, 12:43 amAdvice ..
No need wait them call ..
The percentage they call you = percentage you win a lottery.
Call them and ask about the Replacement Stock .
I think you miss my question. WHat i meant us
Do they replace it with a new 1 or with a refurbished unit or take your phone back to repair the button????