QUOTE(XionCity @ Mar 17 2011, 11:00 AM)
when i went to SC few days ago, ask y parts so long hvn't arrived yet...
they say, NAZA cut cost, no more air transport, only by ship....
if wan air transport, i had 2 pay 4 the transport fees....
we also had mention this publicly on Kia Malaysia's wall. hope they have enough spare part availability to "prone to accident" parts like bumper, headlamp, grill, side mirror etc. and they also aware on the cheaper price that can be given by Kia Powers in supplying the same quality (and genuine) stuff. hope they could source the spare part with competitive price in the near future.
and lots of mistake that is not 100% from nazakia too..
in example:
1) accident case, towed to outside workshop. workshop order parts (getting list from Nazakia). end up have to wait more coz different parts (they order based on Singapore forte's part number). The model is different with malaysia one.. might be small differences only but it could not fit properly. This is true with FL. the fog lamp & side mirror is different (just an example for malaysia model). Parts number might look same but its not. i.e 123456A (forte in sg yr 2008), and 123456B (forte in my year 2009). Small mistakes originated from others but people just condemn nazakia "slow in ordering parts"
2) door handle button faulty. owner claim warranty through SC dealers. where the SC dealer is not competent. lazy to follow up. lazy to report and claim on behalf of owner. But owner simply bash nazakia at KM's wall. Case taken over by branch and within 1,2 days kawtim. We as owner also if claim need to follow up. naza careline no is there for us to call.
3) accident: owner mumbling over whole process that very long. repair work not even started after few months. talk bad bout in general. where else the true story never mentioned. repair works cannot start when we did not submit relevant document for insurance claim. so who's at fault in here? when the owner him/herself did not help in speeding the process.
just some example from conversation with ppl in naza & other club members. just some clue sometime its not entirely nazakia's fault.