QUOTE(DPBaker2 @ Mar 4 2011, 04:56 PM)
Just wanted to let everyone know that if your UniFi breaks, you can expect to be without Internet, Telephone & TV for quite a while.
Mine failed on 1st March. Today, 4th March they finally gave me an appointment date for rectification - 16th March!
Absolutely incredible that a company that is making 1.2billion in profit cannot provide customer service - or maybe that is why they made so much? Sign up suckers like me & then don't bother to fix the system and don't allow me to cancel my 2 year contract?
For the 1st 2 days I had no DSL light. Now I notice I do have a DSL light so maybe they did some work on their side & fixed part of it and maybe now the only problem is my side.....? I am trying to fault-find myself. I am in a condo so connection from basement is by phone lines. I have a Huawei HG655a with DSL light on and Internet light blinking every so often, presumably when the D-Link DIR-615 tries to connect to Internet.
I tried removing the D-Link and have connected my PC into the HG665a and logged in with Admin/Admin. Network status is that ptm1.400 is always 'Connecting' and ptm1.600 and ptm1.500 are both 'Connected' though Online Duration is 0 and - respectively.
The xDSL info is as per the attachment.
[attachmentid=2074383]
Any experts on this HG655a that can tell me if it is dead and can tell me if I can buy my own tonight or tomorrow? Or an equivalent? I don't necessarily need phone & tv for the time being but cannot survive without Internet (typing this on my Celcom connection at the moment!)
Dave
Ticket 1-827347499.
hey if ur dsl is up.. is your VOIP light green ???
if dsl is up and ur voip is not up means there might be a problem on their side or on ur RG...
if dsl is up and voip is up.. check the router.. but if your using default router.. im not sure how i can help..
Added on March 4, 2011, 6:58 pmQUOTE(janson_kaniaz @ Mar 4 2011, 05:32 PM)
Was wondering whether we could actually, in anyway, retain our existing TM phone number instead of getting a new one. From the online application, it seems like it's not possible. Anyone done it b4?
cannot retain old number..
cause unifi numbers run on voip while old numbers runs on pots..
so its different system.. its too much hassle for them to make the integration so they tell customer cannot retain end of story...
This post has been edited by JinXXX: Mar 4 2011, 06:58 PM