(Kuala Lumpur, Malaysia - March 1, 2011) MSI Malaysia is glad to announce that shipments of the MSI 6 series mainboards equipped with the new Intel B3 stepping chipsets are estimated to arrive at various local distributor venues on 3rd March, 2011. The mainboards are scheduled for retail in the following week. The affected mainboards are listed below.

MSI Mainboards
Intel P67: P67A-GD65, P67A-GD55, P67A-GD53, P67A-C45, P67A-C43.
Intel H67: H67MA-ED55, H67MA-E45, H67MA-E35.

MSI Notebook
Intel HM67: GT680R

Replacement Solution
Announcements to kick-start the Sandy Bridge Replacement Program will be made upon receipt of the shipments.

Additionally, MSI Malaysia regrets to inform that there has been a delay in the shipping of the MSI SATA2 Addon Card. To address the consequences of this delay, affected users are given the option to swap the mainboard in the interim pending delivery of the MSI SATA3 Addon Card to their preferred addresses via Poslaju. The other option available would be to wait for the restocking of the MSI SATA3 Addon Card anticipated to be completed by 31 March 2011. Those who prefer this option will have the opportunity to make a mainboard exchange and receive the MSI SATA3 Addon Card on the same day.

The MSI Malaysia Representative Office shall be the designated replacement center for all affected users in the Kuala Lumpur/Selangor area. Affected users from outside the area are required to contact their respective dealers for replacements. To qualify for a replacement, kindly provide MSI Malaysia with the faulty mainboard (with the valid Serial Number sticker still intact) and Proof of Purchase.

Hotline Information
For any questions related to Intel 6 chipset issues, compatible SATA ports for your mainboard, return enquires, or other support issues, kindly call the MSI Malaysia Hotline at 1300 22 1986. Our customer service will be happy to answer any question you have, and to provide all necessary support. Your satisfaction is important to us.

MSI Malaysia Representative Office Address
Suite B-5-1, Plaza Pantai,
No. 5 Persiaran Pantai Baru,
Off Jalan Pantai Baru,
59200 Kuala Lumpur, Malaysia.

Official Replacement Announcement Link: http://my.msi.com/sandybridge_replacement_...ent_update.html




MSI P67/H67/H61 (B3) Mainboard are ready for solving all SATA (B2 Stepping Chipset) issues. End users in India/Indonesia/Malaysia/Philippines/Singapore/Thailand/Vietnam who buy/swap MSI P67/H67/H61 (B3) Mainboard will get chance to take big prize home! Register it now!



Term & Condition:

• Warranty issue for prize: MSI only cover MSI brand products, the warranty may different from each region, please check further info with our authorized distrubutors in local, for Apple products, please check with Apple store.
• MSI has right to publish some winners’ personal information on website.
• In case of shortage, MSI has right to change to other prize in equivalent value.
• Shipping condition: door to door, MSI will pay all of shipping cost.
• Should tax liability arise, it will be the responsibility of the winner to notify its (their) own Government's relevant tax department. MSI and any of its subsidiaries take no responsibility or liability for taxation or for any other costs incurred in connection with the prize received in this promotion.
• If registration information given is incorrect, the privilege to participate in the prize draw will be forfeited.
• MSI may, at its discretion, change the program content, or withdrawing this program at any time without notice.

Official Sandy Bridge, Bravo! Link: Click Here!!

This post has been edited by MSI-MY: Jul 11 2011, 11:23 AM

MSI FTW!!!!

This post has been edited by DarkNite: Feb 14 2011, 03:38 PM

Dear DarkNite,
Thank you very much. We really appreciate it.

I've heard of such solutions offered by Tiger Direct as well..
Is MSI the only one doing this or other companies are doing this as well?

hmm i think these replacement programs should be pinned up.

so far only MSI if I'm not mistaken very nice of them to add in some extra goodies.
wait, is it a SATA3 or USB3 addon card?

Dear TechnoG,

It's a 2 port SATA 6.0 Gbps Card.

WoW. MSI will replace the board with the new one and then add another SATA3 card. Get freebie from MSI!

what card pcie1x?

btw kudos for MSI for this.

Question: How about customers outside of KL?

where is asus DAMN IT!!!

I was about to post the same question..

I am currently using sata port 3 on my p67 pro motherboard..

This post has been edited by PartyPooper: Feb 14 2011, 06:31 PM

I thought it is the MSI STAR USB3, since most people need the extra USB ports instead of SATA3 IMO

---

Added on February 14, 2011, 6:49 pm

This post has been edited by TechnoG: Feb 14 2011, 07:10 PM

if you read this page carefully, then you will get some idea. stop yelling at the pole, and start reading!

great news. great brand.

but they dont have any representative to speak with us right here

wow, MSI is doing quite well in its PR...
and they even go to the extend of giving freebie... job well done...

Great news, really glad I purchased an MSI mobo for my SB build.

P67A-GD55 user here, I already registered my product a week ago at the official MSI website.

This post has been edited by Zakov: Feb 14 2011, 11:55 PM

More info here http://www.msi.com/news-media/news/1178.html

how about the motherboards that are in stores now? are they affected too?

Awesome. Probably should get a GD55 now for my future upgrade. Freebies!

and you expect all board manufacturer sent their representative to enter all forum around the world to give some info? your expectation is too high. if you think that reps through forum is so important, then buy their products.

i myself really satisfied with their announcement through their website and when i make a phone call to their local office, they can answer my doubt accordingly. so i wait until middle of this year. don't worry, we still have 2 years and the half before the sata 2.0 start to degrade. meantime, no need to rush.

Is there a way to identify the board is b3 stepping or b1/b2 stepping...??

cpuz?

Fortunately, the hardware and find an alternative solution, thank you.

Some company choose to go the 'extra' distance in the pursuit of customer satisfaction and surpass the customer expectation. Shouldn't these companies be rewarded with customer loyalty rather than those that's makes us go through hoops & jumps?

wow cool, let me put on my facebook <3

What i thought before this faulty sandy bridge issue is something to do with sandy bridge processor. But after read this topic that are from MSI, only motherboard need to be replace, no need for processor right?

This post has been edited by ron4: Feb 16 2011, 03:00 PM

Yes TS ur topic title is confusing, supposed to be P67/H67 mobo.
Sandy Bridge is code name for proccesor which is problem free.

Got i more noob question, is this program only cover MSI motherboard, or others brand also like Asus like mine

Dear DarkMist,
Thanks for the support. It's a PCIE 1X card. Customer outside of KL will have to contact the respective dealers where the product was bought.

Dear dlwl,
Once the new B3 stepping came in, it's ready to be swapped.
And you get a free 2 ports SATA 6 Gbps card during the swap process.

Dear ron4,
The affected product will only be the motherboard, while the CPU is not affected.

Dear owikh84,
One of our notebook affected also, and notebook user might not be sensitive on the chipset used. And local retailers often 'sell' out notebook by their code name.

For this announcement thread, the program only applicable to MSI P67/H67 products, while other make not sure how it works.
Thank you all for the support.

This post has been edited by MSI-MY: Feb 16 2011, 03:21 PM

MSI, can i confirm that will the new batch of mobo wont out of stock when the replacement start on 2nd of april?

so i need too send back the mainboard wih the sticker and receipt?nice

Dear ZzZzz...,
There should be sufficient stock for retails.
Thank you for the support.


If possible, it's best to have both of them.
Thank you.

This post has been edited by MSI-MY: Feb 21 2011, 10:21 AM

thanks for reply

MSI <3

MSI,

Wish to know when we will be able to get new MSI B3 stepping motherboard in Malaysia store? Or tentatively? Waiting for the it to built my system

Thanks

Dear Maxram,
As per schedule, the B3 stepping should be arriving in end of March. But however stay tuned on this thread as we will announce it once dealer get their hands on it.
Thank you.

This post has been edited by MSI-MY: Feb 23 2011, 10:55 AM

So should one assume that the process will be quicker if we go to the rep's office at Plaza Pantai? or is it just the same as dealing with the local retailers.

Is there anyway to open a support ticket(I already registered the product at MSI's website) just so we can book our replacement units beforehand.

+1 on this.

Now I know what I wanna get liao...

This post has been edited by ravewar: Feb 23 2011, 11:56 PM

Dear Zakov,
Once the new B3 stepping motherboard is available, we will announce in this thread, and users can drop us a call 1300-22-1986 to reserve their replacement set and also to get their SATA 6Gbps card.
It would be faster if you are able to drop by our office for the replacement process.
Hopefully this could be able to clear up some of the question.
Thank you.

Thanks man. Since its the quickest solution, I'll drop by the company's office.

Definitely will call first.

Dear all,
We are glad to announce Wave 2 Announcement. Kindly refer to the 1st post. It's a MSI SEA program. Hope you all like it!

I LIKE IT!!!

MSI,

Thanks for the feedback, will be waiting for the announcement when the new motherboard hit the store. Wow!! furthermore with Wave 2 annoucement, I surely will go for MSI, good respond and transpancy in the whole process in recall. Bravo!

MSI

nice, I love it "Wave 2 Announcement" tumb up for your services.

i also think when i get refund for existing board, i'll switch to MSI
hope that current board manufacturer really refund my money and the shop that i bought the board really understand the word: refund.

MSI being on every one heart after sandy bridge flaw..
i start love msi when my gtx460 performs well relatively at CHEAP price..

This post has been edited by hackcremo: Feb 26 2011, 04:56 PM

Do these designated replacement center selling the new B3 unit as well beside doing the swapping program?

Ya, my friend also wans to get the newer MSI mobo also and participate in the contest, can?

This post has been edited by DarkNite: Feb 26 2011, 05:27 PM

MSI, so is it mean cannot buy P67A-GD65 B1/B2 in market now and wait for future replacement of B3?

or only can buy it after B3 launch to market???

ty for reply ^^

When can we buy the new B3 board in Malaysia ya? I am waiting it... At first I'm thinking to buy G's board, but since you are the first who intro the solution and good services, I decided pat more to get your board.

Dear powerwoot,
Our replacement center will be doing the swapping process while the new B3 unit will available on the shelf in our resellers shop once we make an announcement of stock availability once we get hold of new B3 sets.
Please stay tuned in this thread.

Dear DarkNite,
Why not? The competition are for those who bought B2/B3 motherboards, and ir you are one of them, feel free to give it a try.
(edited as I misinterpreted the content of the MSI Sandybridge Bravo Lucky Draw)

Dear ZzZzz...,
Now you can still purchase the available B1/B2 board off the shelf from reseller, and you get free SATA card once the new B3 motherboard is available for swapping.

Dear alcllee,
Thanks for the support. We will announce in this thread once the new B3 motherboard is available.

This post has been edited by MSI-MY: Mar 2 2011, 03:32 PM

thanks for reply MSI...^^

Hi MSI, Thanks for reply.
By the way, may I know where can I buy MSI motherboard (P67A-GD55/65) in Kota Kinabalu, Sabah?
It is hard for me to found any shop that sell this board. Please help thanks

alcllee: stay put there, you'll definitely get your answer by Monday. hehe..

Really
Mean today lor? I'm wait

my guess it won't be long should be within this 2 week cause the Bravo contest 1st round draw is next week. I will hope it will reach Penang by next week.

You got PM.

Thanks MSI. Got it

I am waiting for the GD55, hopefully it will be fast available on the shelves.

Should be coming very soon. Just hang on a while. Or you can the non B3 set 1st, in order to qualify for the lucky draw and also for the SATA card.

I am staying outside klang valley, so much hassle to repack everything again if I go for non B3. Just better wait for the new to come any buy it.

Ok understood your situation. No issue, stay tuned in this thread. We will announce once it's available.

Friend want to buy the B3 mobo and can still join the competition?

The competition are available for those who bought B2/ B3 MSI Sandybridge motherboards.
Please consider to buy 1st as you get a SATA 6Gbps card ma.
(edited as I misinterpreted the content of the MSI Sandybridge Bravo Lucky Draw)

Dear yinchet,
Sorry to missed out your question.
To identify B3 chipset motherboards, MSI will be renaming all the new SandyBridge motherboards with (B3) attached to the original models. Please refer to the example below:

Sticker on the motherboard to show new B3 stepping motherboard.


The product code sticker on the box will show (B3) at the end.


at the front of the motherboard where the product name is will shown (B3) as well.


The serial number sticker at the back of the motherboard will show (B3) as well.


Or you can download our MSI 6 Series Sata Scan Program to check whether if it's the B3 stepping you got.

More information can be found here:SandyBridge Chipset (B2/B3) Identification of MSI’s 6 Series Mainboards

Thank you.

This post has been edited by MSI-MY: Mar 2 2011, 03:30 PM

wow....great....this weekend might go again lowyat plaza check whether got p67a-g65...
hopefully got....last week i go there ask quite of number of shops, but all no stock ....

Thx...
i'm amaze by the level of thing MSI put in to differ those two board...

This post has been edited by yinchet: Mar 1 2011, 11:20 PM

oh man... waiting in full of passion for the new B3 arrive in Malaysia

UGPM

Dear yinchet,
Thanks thanks.

Dear powerwoot,
It's coming very soon.

This post has been edited by MSI-MY: Mar 2 2011, 10:28 AM

MSI_MY

I think the Bravo competition will be open for those who swap or buy the new B3 motherboard because from MSI statement

"End users in India/Indonesia/Malaysia/Philippines/Singapore/Thailand/Vietnam who buy/swap MSI P67/H67/H61 (B3) Mainboard will get chance to take big prize home! Register it now!"

Hopefully we can buy them by early next week. Any chance I can find them in Penang? hint?

Dear Maxram,
I checked through the T&C, and customer who bought B2/B3 also entitle for the MSI SandyBridge Bravo Luck Draw Contest. But for the SATA 3.0 card only entitled for those who bought B2 and going to swap for B3 motherboards only.
Sorry for the inconvenience.

Do I need to register at the website first before I'm eligible to enter the contest? What I want is to exchange the motherboard at resellers and at the same time participate in the contest as well. What do I have to do to get that?

Dear archonixm,
In order to participate in the contest, end user need to register the product at MSI Sandybridge Bravo Contest. Where else the swapping part can be done at the reseller point, but may I know the mobo is purchased from which dealer? As if your location is in Klang Valley, we would recommend to do the swapping at MSI office. Where else, we could arrange the swapping to be done at reseller point.
Please let us know the final decision as we will guide you throughout the swapping process.
Thank you.

I bought it at cycom at Lowyat Plaza. Is this your office?

MSI Malaysia Representative Office Address
Suite B-5-1, Plaza Pantai,
No. 5 Persiaran Pantai Baru,
Off Jalan Pantai Baru,
59200 Kuala Lumpur, Malaysia.

When can the swapping process can be done? Will I get the free Sata 3 card as well on the same day as the swapping process?

Dear archonixm,
Yah, that is our office address. Swapping is done in our office. Yes, please call us at 1300-22-1986 for more information and there might be some slight delay on the SATA card. ETA of the SATA card would be in beginning April. I would recommend that both swapping and redeeming SATA card to be done at once. Please drop us a call when we announce the ready stock of new 'B3' in this thread.
More information can be found at MSI Malaysia Sandy Bridge Replacement Program
Thank you.

OK, I'll wait till April, coz I don't want to go 2 times.

http://forum.lowyat.net/topic/1777704

Any idea this guy are start selling B3 board? I called up MSI KL office they haven't got stock yet. How come?

oh man, B3 is in already?

not sure. is that guy can trust? because I cant COD as im now in Sabah >.<
I scare being cheated lol

Hmmmm... how come the seller is faster than MSI ??

Still waiting - for me, will go for whatever brand board with B3 cause my PC is down, furthermore, just going for H67 one

MSI-MY,
Can we trust him?

Lingloong also offering the B3 batch, here http://forum.lowyat.net/topic/997446

guys, need to worry as either zhen wei or lingloong they are trustable sellers.

Dear all,

We are glad to announce that our distributors have received the shipment of new Sandy Bridge B3 motherboard. The early shipment is due to a favor from Intel by allocating some B3 chipset to us earlier that predicted. Thus as per the initial plan for the shipment to reach our shore on April 2011, the SATA card shipment couldn't make it to Malaysia. This is due to pre-allocation of the SATA card couldn't be allocated to the Multimedia Production Line.

Therefore, MSI customer who is anticipating for our MSI Malaysia Sandy Bridge Swapping Program, we regret to announce that there is a glitch on the SATA card redemption process. Therefore we provide the 3 options as below:
1) Swap new B3 motherboard first and we will courier out the SATA card by PosLaju to end user once we get hold of the stock of SATA Card.
2) Swap new B3 motherboard first. Then drop by to MSI Malaysia Office once again to collect the SATA Card upon stock arrival.
3) Swap new B3 motherboard and the SATA Card together in April 2011 once we get hold of the stock of SATA Card.

However for all the options above, please do take note that end user are required to call MSI Malaysia at 1300-22-1986 two working days before dropping by to our office to ease the allocation process.


Lastly, we would like to apologise to all MSI Sandy Bridge users for the inconvenience caused due to the early shipment of the new B3 mainboard.

Thank you.

WAHHHHHHH
TRUSTABLE SELLER ALSO NEED TO WORRY AAA>??????



glad to hear the stock of B3 coming early on

me like the way msi keeping us in the loop
future upgrade choice

Hi, just want to know if shops in Digital Mall PJ will have stocks by this weekend? Was hoping to buy new B3 Mobo.

lol, typo wehh

which shop in Penang or Perai have the fixed motherboard, will hunt for them

Dear Maxram,
I think PC Depot in Prai has it. But to make sure, please drop them a call 1st.
Thank you.


Dear Skidd Chong,
Sorry as not sure which shop in Digital Mall has it. But you are able to find the MSI B3 motherboards in Low Yat.

This post has been edited by MSI-MY: Mar 4 2011, 09:56 PM

Wow i am really impressed by MSI.They even send representative here in lowyat forum to answer questions from those users and as well as keeping us updated!I am looking to MSI at a brand new perspective.U have my gratitude,respect and salutation.

MSI_MY,

Thanks for the feedback, new B3 stepping board still not found in Penang, also check with PC Depot.

Maybe they have yet to receive them. will wait . . . .

MSI_MY, I asked lingloong(a retailer for MSI boards here) about the replacement procedure and he told me that the distributors require the defective board to reach them first to swap, then turn-over 1 week because need to check everything is ok then could swap.

If this is the case, does it mean we'll have to wait a week to get the replacement board?

Dear Zakov,
If you are around Klang Valley, I would advise you would be able to drop by our office. Feel free to drop us a call 1st.
But for the time being, the SATA 6Gbps card is not here yet. ETA should be around April. You can opt to wait for it until the SATA card is here then only proceed for the swap.
Thank you.

IMO 1 week is reasonable if not these sellers have to go to MSI HQ everyday for swapping which is quite tiring for them. I think distro should provide a pickup truck at some hotspots for collection daily etc.. Pity those sellers.

The way I see it, we're not returning the boards like a typical RMA process so it should be a straight swap.

We're sending it in because of the design flaw not because of an after sales problem(lightning, user fault) so this case should be treated similar to a DOA case in my opinion.

Of course its not anyone's fault but Intel's.

This post has been edited by Zakov: Mar 8 2011, 04:52 PM

Hi MSI_MY,

I finally got my Sandy Bridge Mobo from PC Depot yesterday, and it is from MSI

Thanks for all the support