Today I perform a withdraw of some money from the ATM machine. I withdraw RM1500 from the machine. Before I was able to pull the money out, the ATM suck my money back. I was shock. Then it print a receipt say that it dispense and accepted.

I quickly insert my card again and check for the balance. The RM1500 is gone from the balance. I try to take RM1500 out again to see will it return me RM3000 but it only dispense RM1500. Then it show my account balance was RM3000 less. I try to call to the bank call center, after waiting for 30 minutes, they told me to wait for 24 hours. If the money is not auto credit back to my account, as me to report on Monday. I try login to the online banking and found that the money still not in.

Today is Saturday and I have to wait until Monday. A bit worry. Do anyone face this problem before? Please advise.

Is the said ATM belongs to Maybank ? It could take a few days before you get your refund.

CIMB takes 2 weeks to refund.. =.=.. U will surely get ur money back.. Faceproblem lah.. Thats y the ATM suck back ur money..

It is CIMB bank. I'm worry, the money is not credit back to me yet after 1 hour.

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Added on January 29, 2011, 4:01 pmWhat the.. 2 weeks. Die liao. CNY dunno how to pass d.

This post has been edited by PeeNut: Jan 29 2011, 04:01 PM

What ? CIMB ATM got such problem too ? Scary ... yeah. Such thing always take a few working days to be sorted out.

The ATM in my office is pretty old. We order to place an ATM machine in the office, the bank drop a very old machine here. Always got problem. Complain never change.

14 working day..

happened to my friends & me before, all from maybank ATM..lucky for me no deduction to my acc..i thought maybe because at that time i was using my RHB ATM card..so right now i try to withdrawn from RHB only..

Hey dont worry . . . happened to me before
I witdraw about 700 last year, the machine didnt dispense any money to me but actually minus from my account.
I went & make a report at the nearest maybank branch & they refunded the money within 24hours.

I kena before but the other way - cash deposit machine. put in money, halfway counting the machine error and shut down. never credit my money to account, lol. lucky was during banking hours so can immediately call the officer over. money was credited to acc same day.

maybank. lol.

I just check in online banking, the money still not credit back. I guess I have no choice but to report on Monday at the nearest branch since I call the helpdesk, they can't do anything.

mine worse
cimb i withdraw rm1500, only come out rm1400
i took the money went out, in the car count less rm100
go back bank complain but until now i no get back my money
more than 2 yrs already

the machine SUCKed back your money because you did not take it out for more than few seconds (max i think is 20 seconds kua).

ok thanks for the info.

but it's sound so scary that the machine SUCK back the money...

CIMB ? lol

they suck my card and money when i`m doing withdrawal

alot of hazzle, have to go to 2 branches, found out their atm machine was sub by a company which do services once a week.

waited like 1 months still no news, forced to create a new atm card

after that, i withdrawn all money from counter and never return to that bank ever

Should just continue beeping instead of sucking back the money.

My experience was, it suck back my card... ;( So an advice is do thing everything as fast as possible..

Relax.many problems b4 like pay money for hp,atm etc.but they settled it after that.for sure you will get your money back don worry.

I'm guessing it should beep loudly first (unless the beeping device is broken), and if you still do not take your card and/or money, it keeps them for you.

This is in case the user has forgotten and walked away from the machine. If it leaves the card/cash there too long, someone else passing along will grab it.

my dad kena b4,,
CIMB atm..less rm100..
after report..they ask to wait 4 week/1 month..
huhuhuhu