If there's a fraudulent transaction from the leaked info then you would be able to dispute it & hopefully get it waived. In most cases it does get waived.

what card is your friend using?

someone got my card info and went online shopping for like 2k, when i got statement i called and told them i did not spend those. after talking abit they say i don't have to pay for those and they will send me an adjusted statement. card is citibank.

hmmm..hav told him..need settle asap..but...
and he is not really clever in argue with the bank person..really pengsan

Mine was Maybank & they waived it at no cost to me. My friend too had his transaction waived & his card was a Citibank too.

Just now had call bank Negara..n they ask me to Call FMB..
and the conclusion is i hav to paid the 50% offer by bank,if not agreed the bank will charge me for full amount.
The FMB incharge person said CLAUSE 13.2 protection for unauthorised transaction for stolen credit card..just a guideline..mean no need follow one..

WTF

You may need to seek help from Member of Parliament, ADUN, or Michael Chong.

will they help...??

Great idea! lets blow it 'big'. Ally80, please DO NOT compromise and submit to the bank demand.

hmmm..i don't know where to get through them..really headache...

received a letter from hsbc to advise that the bank agreed to waive 50% of the disputed amount. As an alternative you can seek assistance from Financial Mediation Bureau or Consumer Claims Tribunal

FINANCIAL MEDIATION BUREAU
Tingkat 25, Blok Utama
Dataran Kewangan
Darul Takaful
No 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
Tel: 03-2272 2811

CONSUMER CLAIMS TRIBUNAL
16th Floor, Putra Place
100, Jalan Putra
50632 Kuala Lumpur
Tel: 03- 4042 4181
Fax: 03- 4042 4259

perhaps u need walk to BNM for assistance?

SO u paid the 50%??

if this happened to me..then for sure i make complaint directly to the bank..and speak to top management...they are more aware of his matter...as the CS less knowledge about this matter

sure will wish to talk to those person in-charge, but their tactic is delay n delay asking u wait n wait they will reply by post & no one
will really wan to talk to us..really bad services

@ally80
stop making lame excuses for your friend. Busy with work? then pay the damm fine.

If your friend is not smart enough to talk to the higher management then just pay the 50%. If your friend don't want to be agressive, then too bad just pay.

Also you need to speak in a confident tone as though you know the law and not those typical "I don't know what to do, very scared, please teach me" kind of tone.

This post has been edited by Drian: Dec 29 2010, 11:43 AM

Do your homework, know the law,... and be yourself,... speak clearly and confidently,... when they are avoiding you, it means they themselves don't know how to go about it,...

Record down all the times you tried to reach them, and whom you spoke with,...

The only thing you must set aside is the time to throw in for all these activities, no other ways to go about it....

do all of u have any sample of complaint letter??
need to write a complaint to FMB department..

ally80,
50% of 3k = 1.5k, and your friend needs to rely on you to do the running. Any special relationship between you two? Like mother and son, spouses? Coz Girlfriend Boyfriend wouldn't work here.

Usually everyone would want to speak DIRECTLY to that person that lost the card for verification and deals. Are you going to do on his behalf? Writing letter, talking on phone?

If both of you same gender, that will be great because I would suggest you to ACT on his behalf, by being HIM. Memorize his details like IC, Address, Maiden Name and so on for verification and take full authority and responsibility as though I am the one lost the card (even it was at his fault).

But then, the above is bullsh*t. Because you are a female nick, so i can safely presume you are a girl. And girl is easily getting bullied through the phone if you don't have the commanding voice (imagine how a police questions thief, lawyer talks with stern voice, or the time you quarrel with people to show you MEAN BUSINESS). So you better brush up your tone in the phone Drian and Hansel said. I agree with them.

And normally when dealing with civil servants, it's best you talk to MORE of them. Some tend to be lazy and give simple answer. Jot down their name. Avoid talking further to the one that isn't favorable in helping you out. You can sense it through the conversation.

Writing letter is time consuming so if you do that, be prepared to have some ready up answers to counter the bank. They usually will pressure you to pay up in quickest time, so reinforcement would never come in time. Tell them you have sent letters to so-and-so and is waiting for their reply I WILL TAKE ACTIONS ONLY AS ADVISED BY SO-AND-SO. Make sure you really do write and send the letter.

Going to court, look arguably favorable in your position if you have called the bank service center and lodged the police report ASAP. I not certain on the RM250 max liability, but if I do i will go for it if it exceed 5k of transaction. Because, saving yourself that 1.5k might land you a heavier price on the lawyer fee. You need to take leave to attend court, and another for the verdict. Time, petrol and energy spent there could be well invested in other more rewarding activities. There is also a small chance that you might lose and then you will have to bear the court fee, penalty fee and ALSO the lawyer fee again! Small, yet it is still a risk. You will never know what witness from BNM that the opposition lawyer will bring to the court, and that might be the same lazy worker that told you "..just a guideline..mean no need follow one.."
You will run amok in court that time.

Then you lose the case, you will be lucky if you are spared from being blamed or busybody.
Court fee + Lawyer fee + Bank interest and dividend = would be higher than your credit card 3k by then.

But if you win, congratz - you saved 1.150k (minus that rm250 max liability).

So I just want you to know that,
Have You Seriously Weighted Your Option?
The good, bad, the effort required, the risk of losing, its consequences...

Don't do it because everyone telling you that you SURELY can WIN IT,
or because YOU FEEL EMOTIONALLY EFFECTED by the issue.
RIGHTEOUS? Helping a person?

Is it worth it to do all this

Your choice.

I already made my conclusion if I am you, but I won't tell you.

This post has been edited by dreamKrusher: Jan 3 2011, 05:14 PM

yeah..this is what i am actually thinking of..
like 50:50 for doing the complaint or paying the charges..