Try to call the Unifi line at 1-300 88 1222.

Maybe because everyone is calling support to complain about the international speed and they are telling everyone to test with local speedometer speed. The speedometer server is tired and cannot cope...

Because they have capped your anger...

Sorry, on a serious note. Please try to call between 3pm and 1am when your anger is uncapped...

Rebates will not regain lost trust. Trust was lost a long time ago, not because of this one incident. The only reason they may give rebates is because they admitted to us that they made a huge blunder. Rebate may be considered not because they feel they owe us for this mistake, but to smoothen things about so it does not affect their future plans.



This post has been edited by mylinear: Dec 3 2010, 12:30 AM

Might not be a good idea. May end up people sign up with Unifi instead. I see the Unifi ads on TV, not sure how long they've benn around though. Talking about fast speeds and download large files etcAll that they have now made Streamyx unable to do properly.

Sounds in-line with a "fair usage policy"...

First the cap will be lifted in 2 days. Now it will all be refined in 2 days.

It appears that they are making everyone settle for what they think should be cap as they see fit. If previously we were getting 10-20KB/s, they will now so-call refine it and maybe we'll end up getting 30-50KB/s (examples only) and thus feel its much better than previously so we'll settle for it.

There is still no explanation about why just 2-3 weeks ago we were all going on as per noormal getting mor realistic speeds according to our subscribed packages like 100KB/s etc. And now suddenly everyone has to get much slower international downloads whether its heavy or light users.

Based on the way Streamyx users have been treated all these years, its a matter of time that TM implements the data transfer limits for Unifi users or come up with some FUP or other terms for Unifi users as well. But first they need to make sure as many users as possible sign up for Unifi. Once its enough, they will do something which will cause Unifi users to have similar problems as Streamyx users are having now.

Just think about how low they must think of users. On one hand they can say Streamyx users are downloading too much and they need to do some sort of capping in order to be fair to users. On the other hand, Unifi users have higher speeds and downloading much more than Streamyx users can. Both groups are Internet users. Who cannot see something is wrong here?

We should not need to ask for anything in the first place. They are the ones that created this mess. They should have increased the badwidth on their own if it was insufficient or stopped taking in new Streamyx customers a long time ago. Instead they go implement some system that affects everyone and then the users are supposed to fight and get back what was there to begin with? What nonsense is that? Just shows how arrogant TM and the management are. What goes around, comes around....

And again, while we thank you for the update, how absurd is it that TM cannot update their own users on their own but have to use you as a middle man? They think users will be more accepting if it comes from another fellow user? They are just protecting themselves from the wrath of the users. Are you still in talks with them? What is the progress?

It does not matter how many customers they have or how many of those customers are here or complaining. When a company such as TM implements such a system that has such an impact on its customers, it should be responsible enough to make announcements or updates etc officially on their website or via email etc. Not pass info to you to pass on to us.

If a car manufacturere finds a defect in a few of their cars, they announce it and make a recall of some batches. They don't just keep quiet just because a handful of cars had problem out of the million they sold. That's what large companies which are responsible do.

You are probably being updated only because you have some contact with the CEO and everyone wants to be nice to you. They are not supposed to be nice to you, they are supposed to be taking care of their customers. Don't read this wrong, nothing against you, its about TM.

---

Added on December 7, 2010, 3:26 pmtentris, we asked a favour of you to highlight this current capping issue we are facing to TM because you have the contact to do so. At this time, this capping issue is the main concern and problem for Streamyx users. What "big strategic ideas" are you talking about? I do not remember any of us asking for anything else to be done via your contact with the CEO. The help we all need now is to do with the capping.


This post has been edited by mylinear: Dec 7 2010, 03:26 PM

biatche , I know how TM is. So does everyone else here I guess. Everyone is just ranting and raving. I am too. I know you are not happy to read my posts which because you think I am talking about logic which does not apply to TM. Then maybe we should all just stop posting on this thread since nothing can be done by just posting our thoughts.

I was just replying to tentris to make my point that IMO he is being used as a middle-man, which is not what we asked the favour from him to do for us.

I think its about 1.5m.

I think there are many users who are not aware of the cap especially since TM has done this behind our backs. Many normal users will not know about it as they can still surf etc normally. But will only realise it if they do some international downloads and realise the speed is very low.

It seems that this is what TM is banking on. That is, they do not get that many complaints. Because many many are unaware of it, so won't complain. They disregard the fact that users are paying for something but cannot use it when they want to because of the silent cap.

I suggest everyone here tells all their friends on Streamyx to check on this capping. There are many users who do not read this or other forums and are not aware. So the easiest way is, if you know other Streamyx users, tell them about it and ask them to check and complain if they want. Who knows, maybe some large company or a law firm or some user who is a big shot may take up this issue further with the relevant authorities. Otherwise its just us complaining here and going round in circles.

---

Added on December 7, 2010, 7:53 pmWell, that's what tentris who has contact with the CEO and top management says in post #1814.

This post has been edited by mylinear: Dec 7 2010, 07:53 PM

Maybe to TM its anyone above 30kg...

1. I thought they only needed 2 more days to complete what they were doing? Now they have completely changed parameters again? Who does live testing like this on a large user base??

2. They are concerned about impacting light and business users but they still want to do this capping which is also affecting light and business users still? As I said previously, light users are probably not making the complaints as they are unaware of this behind the scenes capping. Once again, I think we should all let anyone we know who has Streamyx to test their speeds and make a complaint.

3. Rather than make tentris do the dirty work, I would rather the VP of Corp Comm "turun padang" to us and interact with us.

4. tentris, can you find out whether they are actually capping based on accounts (ie heavy vs light vs business) or they just mean that by looking at past history of those who complain, they conclude those are heavy users. But the capping does not distinguish as it is based on active connections rather than account based. I know for a fact that there are light users who are just as affected as heavy users.

Maybe they have totally removed the capping system before implementing the new system after midnight??

Or is this already the new system at work? Can tentris confirm this as it is not yet midnight as was scheduled.

Or maybe like the previous so-called bug which incorrectly capped at lower than intended, this may be a new bug which is capping higher than intended....???

This was what I was thinking too. In fact, they may already be doing that right now seeing that everyone is going to start downloading if their cap appears lifted for now.

Amazing if they can suddenly lift the cap now (or at least it appears that way for now), why couldn't they do this 2 weeks ago then study the system. It does seem something else is coming up soon, maybe after midnight? Like you said, wait and see.

Did you all get disconnected and re-connected before you started seeing the faster speeds?