Dec 2 2010, 09:43 PM
QUOTE(Reuben @ Dec 2 2010, 09:16 PM)
Dato Zam also responds via BFM Radio 1 December 2010
Also posted with a more details report on my blog.
Dato Zam Interview with BFM
Part on capping is at 37:41 into the interview.
Some excerpts:
On how he is going to resolve the capping issue:
Updated with TM's Official Response on the International Capping.
If you are still experiencing problems you should send your speedtest results to impact@tm.com.my on the 1 December 2010 onwards (e-mail is at the time of writing not up yet).
Best way is to enclose speedtest.net reports from SG and Cyberjaya and compare them with the other MY servers and TM's own speedometer.
Updated with New Info on How to Complain 28 November 2010!
PROBLEM
TM appears to becapping INTERNATIONAL traffic on certain Streamyx accounts. This has happened for perhaps the past 2 weeks or so.
This is regardless of
a) usage of the user (both low usage and high usage users are affected)
b) type of traffic (HTTP/HTTPS/FTP/P2P are all affected) as long as they are international
I initially posted this on my blog.
SYMPTOMS
1. The caps appear to be hard caps. There is NO fluctuation in speed, it just appears as if it's maxed out at 50 kB/sec. Some 4 mbit users report being capped at 200 kB/sec and I have a 512 customer being capped at about 25 kB/sec and saw some 1 mbit customers having the same thing. It does look like an intentional cap as they are in common multiples.
2. No appearance of packet loss though at times there may be high latencies.
3. Speedtests to local servers except Cyberjaya are fine but speedtest to Singapore/Cyberjaya/any other outside server shows the hard cap speed.
4. This appears to be indiscriminate as it applies to ALL types of international transfers be it http/P2P/FTP.
5. Cap appears to come on a schedule where people are capped in the afternoon then uncapped in the evenings or vice versa. Schedule appears to be different for different people.
HOW YOU CAN HELP/RESOLVE YOUR ISSUE
What this means is, if you feel you're experiencing international cap symptoms, you should send your speedtest results to impact@tm.com.my (effective 1 December 2010).
Best way is to enclose speedtest.net reports from SG and Cyberjaya and compare them with the other MY servers and TM's own speedometer.
The info below is deprecated:
LYN REPORTS:
Many LYN Reports also appear to show the same thing:
badang_1785
MrComot
disket
figure8
myandylai
ericee9
huh?
MX510
Hornet
MY CUSTOMER'S TEST RESULTS
I'll let my customer's report detail it:
Please add my name into the list.Also posted with a more details report on my blog.
Dato Zam Interview with BFM
Part on capping is at 37:41 into the interview.
Some excerpts:
On how he is going to resolve the capping issue:
Updated with TM's Official Response on the International Capping.
If you are still experiencing problems you should send your speedtest results to impact@tm.com.my on the 1 December 2010 onwards (e-mail is at the time of writing not up yet).
Best way is to enclose speedtest.net reports from SG and Cyberjaya and compare them with the other MY servers and TM's own speedometer.
Updated with New Info on How to Complain 28 November 2010!
PROBLEM
TM appears to becapping INTERNATIONAL traffic on certain Streamyx accounts. This has happened for perhaps the past 2 weeks or so.
This is regardless of
a) usage of the user (both low usage and high usage users are affected)
b) type of traffic (HTTP/HTTPS/FTP/P2P are all affected) as long as they are international
I initially posted this on my blog.
SYMPTOMS
1. The caps appear to be hard caps. There is NO fluctuation in speed, it just appears as if it's maxed out at 50 kB/sec. Some 4 mbit users report being capped at 200 kB/sec and I have a 512 customer being capped at about 25 kB/sec and saw some 1 mbit customers having the same thing. It does look like an intentional cap as they are in common multiples.
2. No appearance of packet loss though at times there may be high latencies.
3. Speedtests to local servers except Cyberjaya are fine but speedtest to Singapore/Cyberjaya/any other outside server shows the hard cap speed.
4. This appears to be indiscriminate as it applies to ALL types of international transfers be it http/P2P/FTP.
5. Cap appears to come on a schedule where people are capped in the afternoon then uncapped in the evenings or vice versa. Schedule appears to be different for different people.
HOW YOU CAN HELP/RESOLVE YOUR ISSUE
What this means is, if you feel you're experiencing international cap symptoms, you should send your speedtest results to impact@tm.com.my (effective 1 December 2010).
Best way is to enclose speedtest.net reports from SG and Cyberjaya and compare them with the other MY servers and TM's own speedometer.
The info below is deprecated:
» Click to show Spoiler - click again to hide... «
LYN REPORTS:
Many LYN Reports also appear to show the same thing:
badang_1785
MrComot
disket
figure8
myandylai
ericee9
huh?
MX510
Hornet
MY CUSTOMER'S TEST RESULTS
I'll let my customer's report detail it:
» Click to show Spoiler - click again to hide... «
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