Still wondering why they haven't imposed data caps and complement it with a metered bandwidth system?

For example, for 1MBps streamyx package, TM could impose a monthly 60GB volume cap. If a user uses more than 60GB per month, then TM can charge extra fee per extra GB.

People will still complain but hey, still better than the blanket speed cap they're imposing indiscriminately on everyone.

This is what TM's want. They trying to push us to agree with this term. I wont fall to it. F**K YOU!

I really hate this country . Poor transportation , very slow Internet speed , unhelpful police who like to drink kopi, stupid ISA , and stupid government who like to suck money but aint use it for right purpose to improve our country , but stuff into their own pocket and use for inappropriate way . Such as building 100 Mega tower , government said by building 100 mega tower , we can show other country how wealth we are , and how advance of our country . This is bullsh*t.

Does this affect TMNet Braodband Business customers as well? my company is using ADSL & SDSL both experiencing very slow speeds to international sites.

Looks like there's a reply 

No TM Net monoply in broadband industry
http://thestar.com.my/news/story.asp?file=...4236&sec=nation

Everything is so bad bout this darn government. Damn... Even the racial issue... Is them who split the malay n chinese apart. u dun see that problem during my dad's age. They r so friend until now

all ppl got same reply

WOW! Finally TM admitted to their FUP Traffic Management but not CAPPING!!!, must be a letter from their CEO! 

This is a reply from impact@tm.com.my:
Dear Mr. XXXXXXXXXXXX,



Telekom Malaysia Bhd ™ wishes to clarify on our Fair Usage Policy (FUP) and address several comments on allegations of a ‘hard cap’ for international bandwidth being enforced by TM.

We would like to assure you that it is not, in any way TM’s intention to enforce any ‘hard caps’ on our customers.

As a matter of principle, however, TM needs to abide by a FUP to ensure that the network caters to all customers in a fair manner, and this has been in place for a few years for Streamyx which is a contended, best effort service. This means the Streamyx network is catered to be shared by everybody at any point in time to ensure everybody gets a “fair share” of the bandwidth.

What Is Fair Usage Policy (FUP)?

The Streamyx “Fair Usage Policy” is available on our website (http://www.streamyx.com/customer_care/customer_care.php?id=customer_care_fair_usage_policy) and it basically describes the list of specific heavy usage activities (like P2P and gaming) that will be managed during peak periods.

As you all know, this kind of bandwidth management or FUP is a global and common industry practice, for both fixed and mobile players. All industry players have traffic management in place and mobile players particularly due to their natural capacity limitations. It is aimed at making sure broadband services are fast and reliable whenever in use.  It is designed to benefit all users, especially normal or non-heavy users during peak periods, so that all can enjoy fair browsing and surfing speed.

In general, TM’s FUP and implementation is aimed at providing an optimum internet experience to all Streamyx customers by allocating the total available bandwidth to users equitably during peak periods, especially for international connectivity.

Of late, our traffic profiles are changing and increasing quite rapidly. With no traffic control when congestion hits, depending on the usage patterns, customers subscribing to the same package but generating different traffic patterns may experience different levels of service performance. With the recognition of the increased demand in overseas content, we are also working to migrate some content to servers within Malaysia thereby providing faster local access and at the same time freeing up additional international bandwidth.

In an effort to ensure a fair distribution of resources amongst all customers at all times, whenever congestion occurs, TM’s network is able to calculate how many users are active at any given time and allocate dynamically the resources across all customers with active sessions.

In rare cases of heavy congestion, we ensure that no customers may get below a minimum threshold of international bandwidth, but there is no ‘ceiling’ to the bandwidth each customer can get.
Current Situation

After successful pilots we ran a few months ago, in the past few weeks we have been rolling out nationwide a new traffic management model. Even though the number of calls to our call centre notifying slow browsing or low speed did not increase, some customers complained about their international browsing experience.

As dynamic allocation of bandwidth requires some specific settings to be fine tuned area by area, while the majority of the customers should see improvements, it is possible that the experience of some customers has actually worsened. We apologise to our customers for the inconvenience this has caused. We elicit and welcome feedback on the experience in different parts of the country at different times of the day. We have set up an email account impact@tm.com.my, as of 1 December 2010, dedicated for this purpose. Thank you for your inputs, speed readings and account details submitted thus far.

We are still collating all inputs from customers and analyzing the profiles to match against the network data but have put forward an action plan to immediately alleviate the situation.
Action Plan

Bottom line, we are listening to you and taking action on the network issues and hope to see improvements in the coming week. We are reviewing some parameters, but the system has to be in place due to surge in traffic during this period of school holidays which is contributing to the increased network congestion.

We will be monitoring this very closely this coming week, to see if the above has yielded positive results whilst constantly reviewing the parameters to ensure that dynamic allocation is in place in order to provide fair experience for all customers.

We will further investigate both individual cases and the service in its entirety to address specific concerns that they may be facing, and will respond to these customers directly.

Rest assured, TM takes note of all customer feedback to continuously ensure improved customer experience end-to-end. We do listen and are taking action. We look forward to further constructive feedback, and will take all comments on board to help us make key changes.

We thank you for your kind understanding and patience as we work to deliver on our commitment to service quality and overall customer experience.

Yours sincerely,

TM

hey mine also same hahahaa told ya it's COPY and PASTE =D but found something interesting in their T&C

"Streamyx Service" (or the "Service") means a high speed Internet access service which provides connection to the internet with speeds ranging from 384kbps up to 4 Mbps.

what do u guys think?

So long as the current people are in place, the entire country will remain wrong.

OK, look at Malaysia transportation system. Total mess. If they can't layout the country properly, how can they even layout the internet?

Actually they can do a lot of things, just that they dont want to. Not so clear how gov spends $

they will give F.U.P reason crap.. 

yeah.. because they other half is fair user and not heavy user they wont event notice about cap. what i sees here those fair user didnt even complaint or border about the speed since they use internet for surfing mainly if not they would be called heavy user like us. its wierd tm use excuse to allocate fair usage to all but it already balanced what i can see pass this years unless they actually wanna cap streamyx speed to make room for other plan such as unifi or other they working on.

get what i mean??
they try to destroy somethings thats already in balance.    and its dengerous.. 

LOL,  Joseph Salang Gandum is like Sarah Palin, he only choose to answer the convenience questions and avoid the real questions

Go Guan Eng! Give em hell

http://en.wikipedia.org/wiki/TM_Net

lol, someone edited it, kinda overdoing it?
this is too much and I'm lazy to highlight it all, this maybe the wrong way to do it

Could we all kindly  not get at each other's throats please? TM is probably reading and having a good laugh at  us. And they may start capping u again while we are all busy arguing here...  Keep testing your speeds to see what happens over the next couple of days  at least and make complaints if it is low speeds.

The fact is that Tentris who is actually a Unifi user has done us Streamyx users a favour by bringing our complaints to the attention of the higher management. And something has resulted from that action, not sure for how long though...

TM is still wrong to do this capping behind our backs without any warning or announcement to us. They must apologize for that. TM should have pulled the cap immediately when it was first discovered it was not working and then looked into it. They did not do so and they were wrong not to do so. TM is to blame for this capping fiasco. We all know that.

As I said previously, Tentris seems to be caught between a rock and a hard place for now. IMO, while we are getting updates from TM via him, TM should not be doing so. They should be making announcements directly to the users. Nobody actually elected Tentris to be the representative, he was just doing a favour. As I said before, IMO, TM is using Tentris. But I guess that is up to Tentris  to decide whether it is a good thing or bad thing for him.

Another issue here is Tentris has  brought up the subject about new packages etc. I do not know if he mooted those ideas to TM or whether TM initiated it and trying  to get feedback via him from users. Tentris needs to clarify this.

Either way, IMO, tenstris was to do us a favour about this capping. Users have not elected him to represent us to discuss with TM about new packages, limits, new pricing etc etc. I believe this is one reason some users here are not happy with Tentris. So perhaps Tentris should not proceed with such discussions with TM. If TM wants, they can do their own survey  with users about such matters.