USJ still down as of 1.15 pm. 9th december 2010. Already more than 24 hours. TM should give a rebate.

Is there any term and condition on the rabate thingy?

I called yesterday after the UNIFI installation, the line is down until today, so I called and asked when is the bill start date, the CS actually can't answer and i insists to talk to some one else, she HANGED UP MY PHONE......


this is interesting... I paid for unifi but I can't use it...


LOL

Bandar Puteri Puchong

1.15pm: Still down.

So sad.

If we want rebate, everyone has to report to SKMM

Subang airport area up since 12.45pm.

Disconnected 4x already throughout the day.

There's always tribunal pengguna

SLA must be followed (if there is one!) especially for business users. Luckily we have other server provider on 512kps leased line, otherwise clients will be sueing us for unable to provide continuous online support!

Don't do it

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Added on December 9, 2010, 1:44 pmNo such thing i think in the t&c but you can try consumer tribunal to get rebate.

This post has been edited by automan5891: Dec 9 2010, 01:44 PM

You guys can definitely get a rebate.

I got RM149.40 rebate for the month of October due to the repeated failure of their IPTV service and TM's own failure to restore it within a reasonable amount of time. Took a while to get it though, as it is only reflected in my December bill.

The important thing is to first lodge a report with TM, ask them when will the service be restored, if it takes longer than say.. 2 days, ask them for a rebate, and if they agree ask them when will they give it. If they say they cannot give a rebate or something along those lines, report to MCMC. And by that I mean a detailed report e.g. when did you report to TM, what TM promised, etc.

Question about Unifi, watching IPTV, and using VOIP, will it use up our bandwidth? Streaming IPTV for long time will suddenly make us reach 60GB cap???? I wanna subscribe but I'm worried about this. Watch too much IPTV (especially the subscribed HD channels) will take up bandwidth and makes us exceed our 60GB cap??? Plz enlighten me.

Different.

IPTV takes about 8mbps. If TMnet were to include that, habis la.

oh, can use on old TVs like this one?

Sure. I am still using my 29 inch old CRT TV with round surface to watch unifi TV channel.

oic btw, for now VIP 5 have installation, and activation charges?

rm200, spilt for 5 month, so extra rm40 for 5 months

There is a RM200 installation charge , spread out over 5 months. That works out to be about RM40 per month if I am not mistaken.

The IPTV box has a HDMI outlet. Get a full HDTV, it works well with unifi channels.

Yes, their CS will hangup the phone. I called them 2 times, and they hung up twice when they can't answer any questions!

I will be demanding TM for 1 month rebate for every day down

Latest news:

ANNOUNCEMENT ON SERVICE DISRUPTION

Telekom Malaysia Berhad ™ wishes to announce that there has been a disruption to its Streamyx and UniFi services since 1.30 p.m., 8 December 2010. However, it is a localised problem affecting about 2000 customers only.

As a result, some customers may be experiencing problems making calls and accessing the Internet.

The areas affected by the service disruption are as follows:

SERVICES AFFECTED
AREAS AFFECTED
UniFi
(Telephone, Internet and TV)

Putrajaya, Cyberjaya, USJ, Lapangan Terbang Subang, Puchong and Bukit Kemuning.
Streamyx

Taman Tun Dr Ismail, Putrajaya, Cyberjaya, Puchong, USJ, Lapangan Terbang Subang, Shah Alam, Selat Klang Utara and Bukit Kemuning.


Restoration works are currently in progress and we will make further announcements on the progress later.

TM apologizes for any inconvenience caused by the disruption but would like to assure customers that it is undertaking all necessary measures to restore the service for its customers as soon as possible.

Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.my for UniFi customers.

Unifi installed but my id n password not working #fakap

It's not your ID or Password it's UNIFI