If like that , I want to claim my money back ! because if they taking it so long , 1 3 4 months .. It's like I have giving back the phone to them ! who is responsible for my loss ?

thank for very much for starting this thread. so sorry to hear your inconveniences. guess i will look for ori company or ap company that has good after sale services.

in general, after-sales svc of malaysians is still very low. de APs are very bad but ORI is only slightly better.
unless u go to de shop and shout at them, writing online and talking on de fone is useless.

Agree. Msia is still some way back in customer service... Actually not customer service, it is consumer right.

in countries like singapore, japan, usa...consumer is king.
dats bcos ppl education is high.

I bought it at the mines. A lot of phone stalls(except authorized distributor) are carrying pda gadgets set, and they claim that pda gadget is not AP and not original, so called standalone distributor lol... I just sent in my phone to repair as my phone is booted to black screen. Going to keep calling them for 3-4days once otherwise I might end up waiting for a month or something

non-AP and non-Ori = water set loh

PDA gadgets are AP set

Regret for never done research before making purchase... Just for the software problem, my phone has returned to factory for 1 week already, no news... Asked him to change a new set for me, refused to do so... asked him what is the process? he said repairing... Now hanging half sky thinking what to do right now...

Only used for 1week + 3days

This post has been edited by sengasdf: Oct 21 2010, 01:42 PM

Sengasdf : I have a Samsung Galaxy S ( AP set ) and has brick it 3 times within 1 month experimenting with roms. My unit comes with the 3 buttons disabled. On all these 3 occasions I bring it to Samsung Service Centre myself and I got the phone back within 2-3 hours - they just flash back the rom. And in all 3 cases the service provided is FREE. They dont even check warranty card, simply also because the phone is released in market few months only so definitely still under warranty

damn, I should try this... too bad my phone already on their hand... Don't know want to ask them return back my phone and I bring to Samsung service center myself

By the way, which service center you bring it to? There is PDA Gadgets sticker behind the phone, will they willing to fix for me as well?

This post has been edited by sengasdf: Oct 21 2010, 05:34 PM

Your warranty card will have a list of service centers. Any will do. Mine is ap set I bought at kl but is from spore. So I went to the plaza spore service centre. There were 3 others listed in the warranty card

My warranty card is not from Samsung ler... They gave me their own warranty card(PDA Gadgets) like IC size... Don't know samsung service center accept or not...

There is a original samsung warranty card even for ap sets. Ask them for it. With it you can go to any of the centers listed. From The warranty card you will also know the source of country phone imported from. Actually buying ap set if is from overseas warranty claims more leceh , best overseas source still singapore . If say is UK set , you just have to wait loh.

can i know where is their service center near midvalley? any address?

how to differentiate AP and ori?~ the parts should be the same, am I right?~ if that's true and if the warranty is the only difference, definitely they will entertain AP sets as low priority~

I'm not sure whether I bought an ori or AP, I hope there is a way to check~

LoL..

here is story about ori - http://forum.lowyat.net/topic/1434838

then where should i buy?

This post has been edited by lms2005: Nov 5 2010, 11:16 PM

If your AP set are under warranty, our local distributor will not entertain you, you have to go back to the AP company that warrant you. And for sure those #$@#$% AP company will drag your phone for a week or more before returning back to you.

I sent my AP phone for software error, 2 weeks still no news, asked for refund...
I went to buy SME original phone(SGS), second day software error due to lagfix... sent back to Samsung service center, tomorrow collect back.
So... your choice

Something tells me i'm gonna really regret sending to them for service. Should have searched for this thread before hand...haiz...2 weeks already today. But still no news of when can collect.

I've been hassling them for God knows how long already.

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Added on December 13, 2010, 1:36 pmNow it's at Oasis Ara Damansara....no more at MV...

This post has been edited by xtremez: Dec 13 2010, 01:36 PM

so how? u got back your phone? after how long? mine suddenly bricked when i charging the phone. also cannot use the 3 button combi. do you think samsung service will help me to reflash back my phone?

Hi,

Have you got back your phone? How long does it take previously? How is the outcome? I got same problem and have send almost 3 weeks now. Still waiting faithfully.