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 Maxis iPhone 4 Launch Sept 23th @ THE GARDENS, Q&A..READ THE FIRST POST...

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dan2020
post Sep 24 2010, 09:06 PM

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My number is 43**. I was there at 7pm. The guy said to come back in 5-6 hours! Then AFTER i got my number, suddenly Maxis call to "tell" me that I should go back on Sunday - and that i can do my pick up at KLCC ! I said "i'll just try now since im here".

Lol.. But i went home.. i'll go again at midnight.

Does anyone know what time it closes?

Is the problem because too many people booked or are outsiders allowed in? Its really really really really packed i kid you not !

Added on September 24, 2010, 9:08 pm
QUOTE(bluesky87 @ Sep 24 2010, 08:32 PM)
The number from Maxis was +603 9543 6140 for me. They called me once but I was in a meeting so did not picked up and 45 minutes later they called again informing me that I could either proceed to The Gardens now or can shift the event to Sunday 4-8pm at KLCC to pick up my phone. My original booking was on today 6-10pm. Pretty efficient if you ask me at least they took the initiative to call and hopefully things won't get worst on Sunday.
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At leas they called BEFORE you were there. There called me at 7 pm ! i know my booking is between 6-10 but if they really wanna inform, they should do it before 6.

And now the waiting continues..

Please update us on the numbers dear Forumers!

This post has been edited by dan2020: Sep 24 2010, 09:08 PM
dan2020
post Sep 24 2010, 09:35 PM

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QUOTE(mhspeng @ Sep 24 2010, 09:30 PM)
lepak lepak do what?

Added on September 24, 2010, 9:32 pm

@dandan20

so you mean.. they even called up ppl that are in TODAY's 6 to 10pm slot to go back??

aiyo.. how come i'm in 10am slot, but no calls yet..
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That im not sure. im wondering how they choose numbers. random?? imagine having to call EVERYONE who made bookings..

Sorry if this was asked before, what time do they open tmrw?

Added on September 24, 2010, 9:35 pmI hope the numbers pick up due to more n more people giving up tongue.gif

This post has been edited by dan2020: Sep 24 2010, 09:35 PM
dan2020
post Sep 24 2010, 10:44 PM

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@Tinkerbell

My gf gives me the 'evil eye' whenever im on my phone when im having dinner with her. And believe it or not, for the girls, this is a topic of discussion. One goes "he's always on his phone", the other one agrees, and a new friendship is created at our expense. Lol..

Anyway, to those who are at Gardens, you say there's 60 counters?? I didnt go in. Didnt realize there's so many counters! Im number 43xx. Im still keeping hope that there's a chance tonight. Otherwise, im tempted to go really really early tomorrow morning.

Can someone there ask what time they start tomorrow? I know the first session for booking time is later but maybe they'll open early to clear the backlog.

Much appreciated.
dan2020
post Sep 24 2010, 11:04 PM

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@Joey87 - what time did you get your ticket?

@Tinkerbell - yeah, you're right. Seems impossible to cover 300+ numbers in the next... 1 hour. The salesperson told me that the delay was due to customers having many many questions.

And to be frank, i blame Maxis because they dont have a very good faq's page- especially for existing customers on different plans.

Here's something i found out:
Im on a RM150 talk plan + RM50 iData plan (from my 3GS) + RM30 supplementary line. Me and the supplementary share a total RM180 credit talk time. And both use the same rates for the phone.

The Maxis agent told me that if i got the iValue plan for the iPhone4, i can no longer share credit. I can make free calls but that's it. and this sucks cuz that's just a waste of money.

For that reason im rethinking which plan to get. I may get a less expensive plan instead.
dan2020
post Sep 25 2010, 03:38 AM

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Is it still open?? What number now?
dan2020
post Sep 25 2010, 04:10 AM

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In here at Gardens. The number is now 4431. Mine was 4323. They let me get ahead. Just tell just get into d line. Less than 10 mins since I got here. Of course I got my number at 7pm.
dan2020
post Sep 25 2010, 04:21 AM

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Last number for the day-5007. Ending at 4.20am.

The person here said tomorrow they open again at 10am. Their staff need rest. Haha.

I got my phone! Goodlyck for tmrw everyone!
dan2020
post Sep 25 2010, 08:31 AM

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Not everyone knows how bad the line gets. Like when I came at 7 yesterday I didn't know the problems were from morning. I'm sure ppl r thinking "I'll got at 10 n leave by 10.30". They're in for a surprise!

Btw, they provide sim cutting service and will give u back ur sim frame. If u want a new micro sim they can give but it will take 1-2 hours to activate.

Also, for those with supplementary lines currently on credit sharing basis, if u sign up for an ivalue plan u can no longer share credit. The supplementary's rates will be 20 cent to message non maxis number n 15 cents for Maxis. Very expensive! So, talk to ur supplementary's before buying! Otherwise u n them will get bill shock when it comes in. smile.gif
dan2020
post Sep 25 2010, 10:23 AM

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When i was there, the hall was split into stations.

The first few counters was to process and register the customer details.

The next few are to pay and get the iPhone.

The last is to activate the iPhone and touch it for the first time!

The hall has got seats in the middle with the tables and CS surrounding it with an exit door at the back. All over the hall there are posters of the iPhone and LCD screens flashing numbers as well as adverts of the iPhone4.

If you go back a few pages there's a forumer who posted pictures from last night.

FYI - the OS for the iPhone 4 is 4.0.2. So no you-know-what for the time being smile.gif
dan2020
post Sep 25 2010, 01:45 PM

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QUOTE(stringfellow @ Sep 25 2010, 01:34 PM)
That is unavoidable, I was subjected to queueing myself when I get mine from official Apple Store in Australia.

1 - IF there are a 100 customers ahead of you and if they miraculously can finish serving a customer 5 minutes at a time, you still have to wait 500 minutes, how many hours is that?

2 - In reality, they needed more than 5 minutes. Cards need to be verified and charged, Terms and Conditions needed to be clarified, and your details and plans hooked to your iPhone 4 needed to be activated. Hence the long time waiting. Unless :-

3 - You're the "pay and go" type. I am. Apple Store employees love me because they dont have to explain every single details on how to work the iPhone 4 because I am responsible enough to learn it myself, or know where to look for answers without bugging them and slowing down the line. I know how and where to settle my plan details, or have settled them myself. In this Maxis case, do them a favour, study the plan, ask a staff before you're at the counter signing up so that you disturb him minimally. That way, you're doing a favor to the rest of the folks behind the line.

Bottom line, it is unavoidable. Malaysians are the lazy type, wanna get spoonfed for everything. They dont bother finding out until they need to, and when they do, they bother the hell out of the rest and basically being selfish to the rest by taking up other people's time. Unless Malaysians change their mindset and take their own initiative, you'll never get this process speed up.
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While I can understand the prospective customers should do more before going to buy, Maxis too should and could have preempted all this b preparing a proper FAQ sheet.

Common questions heard are "What will happen to my supplementary?", Can I do it for my friend/ wife/ dad? What if I bring their IC? When will my billing start? Why if phone spoilt? Etc.

I think good corporate practice would have preempted such reasonably foreseeable questions n addressed them.

At least when the customer goes to buy, some would have read the FAQ and this couldhabe reduced.

That said, I think all parties could have done more to improve the situation. In any event, let's be happy for our iPhones!

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