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Tech Support Maxis postpaid intenet bill problem

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AhBoy~~
post Oct 12 2010, 12:31 AM

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1,149 posts

Joined: Feb 2009


QUOTE(mydelsol @ Oct 11 2010, 06:17 PM)
AGREED with the above! vmad.gif 

I subscribed to the Maxis 100mb @ RM18/- per month package and I know
for a fact I was keeping tabs on my usage BUT just received my October bill
I was charged additional RM250 for using over 100mb limit.

My bill states I used :-
Maxis Mobile Internet / Maxis Mobile Internet
07/09/10-06/10/10 GPRS/EDGE/3G 119,600KB = 1,195.40
Rebate for GPRS/EDGE/3G Usage (100 MB/month) -921.20
SubTotal for GPRS/EDGE/3G 274.20 SubTotal 300.45

So now Im to pay additional Rm250 for my excess usage which I know I did not exceed!
My Nokia E71 showed Packet Data :-

All sent data :- 21,765kb
All received data :- 76,754kb

Thats a total of 98,519kb...sigh they insist I pay or else my 12 year old line will be barred...
I cant show them my proof cuz my phone auto deletes all info 30 days sad.gif

so anyone here has the same problem, how did you manage to fix it?
*
if this is 1st month you subscribe to the plan, ask them to check the date you subscribe... mostly they extra charge u
AhBoy~~
post Oct 12 2010, 09:41 PM

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Senior Member
1,149 posts

Joined: Feb 2009


QUOTE(mydelsol @ Oct 12 2010, 10:10 AM)
its the 2nd month, 1st month was only 65mb usage...
i hve called 123, asked them to explain BUT the CS personnel wasnt "capable" of answering my query.
Will be going to Maxis TTDI during lunch to see the outcome...

THANK YOU for your replies/feedbakcs, much appreciated. thumbup.gif  notworthy.gif
*
so is maxis mobile internet right?

the max they can charge u is RM250 confirm~


Added on October 12, 2010, 9:43 pmtry email although some time they take quite long to reply you but they will give an answer when they reply you( but must email to them every 3 working days if they never reply you)

This post has been edited by AhBoy~~: Oct 12 2010, 09:43 PM

 

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