hai, everybody, i got a problem about maxis internet charges.

I using postpaid number (not broadband) put in my Maxis USB modem, it is max RM250 capping or not ?

example 1,

i use 5GB , 5GB = 5242800KB,
so , 1 KB = 1 Cent, i need to pay RM 52428.

I ask maxis officer, somebody say that no capping, i need to pay RM52428.
the RM250 capping just for "mobile internet package" , if i use Maxis USB Modem, i can not get it .
the officer tell me, RM 250 just for use handphone online only, if use usb modem , i can not get it.

But another officer tell me i can get RM 250 capping, either i use 5GB or 50GB per month, i pay RM250 only.

I found this 2 point in Maxis Mobile internet term and condition apply

P1.

1. Service

The Service is a service provided by Maxis which allows you to connect to and access the
Internet (both WEB and WAP services) via mobile or use your mobile device as a modem to
connect to the Internet at the rates prescribed below.


P2.

Notwithstanding the above, the continued use by postpaid subscribers of any of the above data
packages exceeding the time/size as specified above, shall be subject to a maximum monthly cap
of RM250.


refer : http://www.maxis.com.my/personal/mobile/br...nternet_TnC.pdf

in p1, i dun know the mobile device include USB modem or not .

so , if i use 5GB in a month, how much i need to pay?

i am using my pospaid sim with usb modem.. monthly charge capped at rm250

Dear ilham87 ,

Can i know how many GB u use each month ?
And your currently internet package is pay per use or any day pass or month pass package?

TQVM

sure got capped, if not, u tell me, who can afford to pay the bill?

if u not subscribe any package, it mean pay per use condition, i guess u need to pay it.

i been charge RM1000 for data usage during world cup time, before that i din ever know the charge rate.

good luck.

This post has been edited by fariz: Oct 5 2010, 05:33 AM

Need help with the same problem,I subscribe for 1 hour pass and play Facebook for only like 20 minutes(and install some application which are Free of Charge) and I got charge RM 90(after I minus my current amount before I subcribe).Total time taken for downloading and installing including surfing Facebook is 35minutes or less.Can someone tell me why I got charge so high?

This post has been edited by klauzel: Sep 28 2010, 10:17 PM

did u surf before the confirmation sms ?

usually by MCMC aggreement to telco in Malaysia maximum broadband allowed to charge consumer is RM250... although you have exceed the quota or limit...

I surf after I got confirmation sms that my pass is active.

Mobile internet with limited caps is suxx.
I'm subscribe 100MB pass and my maxis bill this month almost reach rm200. Last month before I subscribe this, my billed is just around rm50.
The worst thing is we don't have a method to check how many KB that we are already used and block when caps are reach. I call maxis CS and they also told that we have to check and monitor ourself with KB calculation in handphone.

Whichever way you look at it, Maxis is a bloodsucker without a doubt. I am in fact thinking of switching to DIGI. Maxis seriously sucks.

How about celcom? Hear any problem regarding this issue?

I thought they would inform us if we reach 100MB,that's why I surf for a long time maybe I shouldn't use bill anymore scared things like this might happen again.

nope they wont...

The data transfer over phone is like a "time bomb". I spoke to sales consultant, if you have data package for your mobile, maxis would only max up to RM250 per month if it exceed the data volume. If you are not, it is 10kb for 10 cents. 1Mb = RM10 If you keep on downloading like 1Gb of video. RM10 x 1000 = RM10,000 ringgit. WTF

AGREED with the above!

I subscribed to the Maxis 100mb @ RM18/- per month package and I know
for a fact I was keeping tabs on my usage BUT just received my October bill
I was charged additional RM250 for using over 100mb limit.

My bill states I used :-
Maxis Mobile Internet / Maxis Mobile Internet
07/09/10-06/10/10 GPRS/EDGE/3G 119,600KB = 1,195.40
Rebate for GPRS/EDGE/3G Usage (100 MB/month) -921.20
SubTotal for GPRS/EDGE/3G 274.20 SubTotal 300.45

So now Im to pay additional Rm250 for my excess usage which I know I did not exceed!
My Nokia E71 showed Packet Data :-

All sent data :- 21,765kb
All received data :- 76,754kb

Thats a total of 98,519kb...sigh they insist I pay or else my 12 year old line will be barred...
I cant show them my proof cuz my phone auto deletes all info 30 days

so anyone here has the same problem, how did you manage to fix it?

This post has been edited by mydelsol: Oct 11 2010, 06:18 PM

Kindly report to MCMC

not the answer i was looking for, but thanks

if this is 1st month you subscribe to the plan, ask them to check the date you subscribe... mostly they extra charge u

if u think u have been overcharged, dial 123 or go to their centre to complain.. most probably cant be solved in the first time.. but eventually, after few complaints and one or two months later, normally they (Maxis) would offer a solution---> rebate/discount/adjustment.. just my own experience..

its the 2nd month, 1st month was only 65mb usage...

i hve called 123, asked them to explain BUT the CS personnel wasnt "capable" of answering my query.
Will be going to Maxis TTDI during lunch to see the outcome...

THANK YOU for your replies/feedbakcs, much appreciated.

so is maxis mobile internet right?

the max they can charge u is RM250 confirm~

---

Added on October 12, 2010, 9:43 pmtry email although some time they take quite long to reply you but they will give an answer when they reply you( but must email to them every 3 working days if they never reply you)

This post has been edited by AhBoy~~: Oct 12 2010, 09:43 PM

yes was using mobile interrnet.... Im disputing their charge of Rm250..

this is the 2nd month i using the mobile internet (RM18 for 100MB package). the experience is horrible...my phone had been cut twice due to over credit limit because my one only have RM150 limit.

i complain through 123, and the operator ask me to pay 80% of my unbilled amount then only they able to increase my limit. i ask him, it is better for me to increase my credit limit to RM1000 since i plan to use the 100MB. At the end he only able to activate back my service.

then i complain on the way how they calculate the bill on ppl who subscribe the data package through email. i get a call from maxis again. this time she tell me they are working on 100mb reach notification and still in progress. i telling her that with current limit, i will not able to reach 100mb at all. she tell me the most she can help is to increase my limit to 200. then i ask her back what is the point u let ur customer apply for 100mb but get interrupted from time to time. she answer me u wont always use ur data >.<|||

kek sim...now i was heavily considering digi smart plan lite even though at my area only have edge