QUOTE(Tentris @ Oct 25 2010, 09:40 AM)
Riz,
I fully support your cause.
http://www.aizuddindanian.com/voi/2010/10/...uring-unif.html
Also, i have access to the senior management of TM (Head of Technology, Giorgio, Head of Marketing, Rozalila, Head of Corporate Affairs, Izlyn). I have shared the issue with them. They can't claim to be unaware of the issue any longer.
They need to be aware that this problem they have in their service potentially opens them up to legal liability. If a customers' network is compromised because of this loophole that they intentionally created, then they are liable for any damages that may be caused (e.g. to customers' hardware, or if information is stolen, etc.)
Thank you for doing that, Tentris. If they insist on keeping the remote management open (which is flawed due to the usage of a master password and the exploitable nature of the firmware itself), the blood is on their hands as far as I'm concerned. All this discussion was spawned from :I fully support your cause.
http://www.aizuddindanian.com/voi/2010/10/...uring-unif.html
Also, i have access to the senior management of TM (Head of Technology, Giorgio, Head of Marketing, Rozalila, Head of Corporate Affairs, Izlyn). I have shared the issue with them. They can't claim to be unaware of the issue any longer.
They need to be aware that this problem they have in their service potentially opens them up to legal liability. If a customers' network is compromised because of this loophole that they intentionally created, then they are liable for any damages that may be caused (e.g. to customers' hardware, or if information is stolen, etc.)
1) TMs inability to realize that customers want full control over their own network
2) TMs trust in the vendor to provide hardware with a decent level of security
Some people have compared this to TM provided Streamyx routers with a default user/pass combo. The difference is that with Streamyx :
1) We've always had the ability to swap out their crappy hardware.
2) An attacker would not get an instant 5/10/20mbps uplink with your home network without you noticing that your uplink was saturated.
3) The TM Streamyx routers lack certain services which allow you to turn them into open proxies and the firmware itself is not exploitable AFAIK.
4) Streamyx speed is capped both at the physical and digital level.
5) Streamyx does not have a monthly 'quota'.
The ability to illegally increase your package speed (as rexio has kindly pointed out in his in depth technical 'laymans' guide /sarcasm), use the HSBB speeds as fast open proxies, mine information from users and possibly bypass the download quota (in the future) makes these Unifi routers valuable targets to outsiders especially since they're so easy to break into.. as TM is encouraging customers to just leave everything open.
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From what I can see in this forum, most of the subscriber prefer the technician/installer to install the unifi as soon as possible, do you think the technician/installer even bother to help you change the username/password for each of the unifi's subscriver's house, it'll take longer time isn't it?
The idea that it would take a long time to simply change a password and notify the customer that there's a secondary hidden account in their router meant for administration purposes (as compared to running your roof pulling fiber optic cabling or something) is laughable. Do you have no work ethic? Should surgeons leave patients half open because they want to get off the operating table ASAP?
They can let the customer change this or set it to shared variable such as a PPPoE password so only the customer + customer service staff have access to it. Most importantly, they have to disable the remote management and ask the customer to enable it only when it is needed (and patch the damn firmware). If you subscribe to this 'tidak apa, aku malas' attitude, then you deserve to be screwed over by other people. TM might as well set and lock the default wifi password to 'unifi' and claim that at least that way, every Malaysian will receive free high speed wifi access.
This is supposed to be some revolutionary new infrastructure for us Malaysians, why should we repeat the mistakes of the past? Just because it's already an issue with Streamyx, why let it continue with Unifi when we're starting with a clean slate? Frankly, I'm just disappointed that the LYN forums has to do all the technical support for such a large company.
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To the others who have thanked me, no prob I guess
Oct 25 2010, 04:46 PM
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