Triple confirm? Tell u a horror story. One of my friend, stay at Ampang area. After submitted registration more than 3 weeks , an installation date has been set on last Tuesday 19 June. Since I am free on that day, I went to my friend house to witness the historical moment together.
- Appointment time : 9.30 am
- Maxis installer arrive 9.25 am
- TM installer arrive : 9.35 am
My friend thought he was the lucky one after heard enough nightmare story of installation. About 5 minutes start of installation, one of the TM guy got a call on his hand phone. After he hang up the called he straight away tell us that he got something very urgent to settle and another installer will come in 1 hour time. No choice la what to do, me, my friend and Maxis guy go mamak drink tea while waiting.
We patiently wait, from 10am - 12pm, no one is coming. Even Maxis guy keep calling the TM guy earlier, all the answer was 'kejap, on the way, tunggu, sabar'. About 12.30pm, Maxis guy tell us he couldn't wait anymore because got another appointment. He say Maxis will call my friend to set up another appointment which is on 26 July....
Really need to go buy ToTo if your Maxis Fiber has been installed successfully under promotion price.
holy crab!! i will call again on monday as i dont want my AL to be waste for nothing.
since customer request change date installation less than 3 days need to pay certain amount, while maxis can't install on the promise date, so they should provide some kind of "pampasan" to us, example : like free 1 month fiber, etc...this is fair, what you say?
