Sigh, until now no call ever since my installation was pulled out and returned yesterday during the midst of installation.. seriously feel like lodging a complain to CFM. Wasting my time for nothing.

Still have not received any call for an appointment reschedule. Filed a complaint on their forum already. Hopefully they will call back soon.. sigh.

Wow seriously? Decided to call in Maxis today and they said there are no updates regarding my Maxis FTTH account.. which means they DID NOT even process anything this few days.. seriously, I'm damn dissapointed.

I applied at 31/5/2012. Installation date was 19/6/2012. They came but TM representative did not come, they pulled (cancel) the installation and until now haven't set a new date for me. Seriously what am I waiting for?

Full story here: http://forum.lowyat.net/index.php?showtopi...post&p=52334228

This post has been edited by polarzbearz: Jun 22 2012, 01:04 PM

Called Maxis CS again and did what you mentioned, but she said she couldn't confirm or transfer the call to anyone, but she will send an email to relevant department to call me & set an installation date today... but I don't have high hope for it, as most of the time these "CS" will just do their empty promises

Finally got a call from Maxis after a long frustrating week. Scheduled appointment to be next week, but no promises are made whether if the same problem will arise again

Yes and to be honest, I'm disappointed with the customer service provided by Maxis. They should know better that we customers will deal with them (Maxis) if anything arises. By telling us that it is out of their control (TM's structure & employee), it is very irresponsible of them.

I mean, it's just like going to a restaurant, ordering food and found it to be expired / spoilt; and while complaining to the restaurant/boss, they just simply tell you "oh, it's beyond our control.. the materials are sent by our supplier.. we cannot do anything". Seriously?

But I'll keep my finger crossed that the same problem will not occur again next week... and worse thing is, my internet connection at home will be cut anytime from now (terminated on the same day as installation date, SHOULDN'T have done it )

My honest 2 cents:

Maxis is one of the most expensive telco / ISP provider as far as I know, but this recent years I've been seeing various attractive promotions (or benefits to existing Maxis customer), A LOT. Even more than my once-favoured DiGi (ported to U-Mobile now).

But well, aside with the shitty installation experience I had two weeks ago, Maxis' experience can be considered as good, if not better. But there's one thing that's build-up over time tho, any Maxis promotion, I WILL and MUST read through all the Terms & Conditions, small footnotes, small *, any hidden T&C, etc. because Maxis are previously known / famous for having ridiculous T&C hidden somewhere..

Just my two cents / a little feedback.