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Maxis The Official Maxis FTTH Thread, Maxis FTTH launched 1st Sep 2010!

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jetwash
post Jun 27 2012, 09:24 AM

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QUOTE(kurogane @ Jun 27 2012, 12:54 AM)
Anyone getting random connection deaths?

So far I have no problems in using the line, but occasionally the internet will die even though my router status is connected. Have to disconnect and reconnect manually to fix the issue.

Happens in like two-three days once.
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you're on 24/7 right?
jetwash
post Jun 28 2012, 09:04 AM

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QUOTE(ryudell @ Jun 28 2012, 07:40 AM)
not sure if wanna potong streamyx yet as my installation is on tues..
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I'd wait after everything is safely installed before terminating, considering the no-shows recently


Added on June 28, 2012, 9:07 am
QUOTE(bloxxzone @ Jun 28 2012, 09:01 AM)
in that case i still need go to the maxis centre?
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better go straight to maxis center bro, today's the last day.. or you'd have to pay rm138/month

This post has been edited by jetwash: Jun 28 2012, 09:07 AM
jetwash
post Jun 28 2012, 09:17 AM

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actually according to one of the posters here, yesterday was the last day? But nothing indicative on the website though..... Earlier Dr. Pitchard said the promo will end this week, so it's still gonna be today, tomorrow, or yesterday smile.gif
jetwash
post Jun 28 2012, 12:26 PM

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QUOTE(ronnie @ Jun 28 2012, 11:36 AM)
It's for those signup later will get "reduced" FREE minutes....
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i don't plan on ever using the voip anyway.. well ok maybe once in a while haha
jetwash
post Jun 28 2012, 09:19 PM

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QUOTE(wiind @ Jun 28 2012, 09:11 PM)
so it's safe to conclude that I can terminate the streamyx after the installation instead of before?  rclxms.gif
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i might be wrong here, but unable to use at the same time does not equate to unable to be installed at the same time.. right?
jetwash
post Jun 28 2012, 09:22 PM

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QUOTE(earthcrystal @ Jun 28 2012, 07:57 PM)
Around 2.30pm, installation of 10mb but high noon Maxis called to inform that it's postpone to tomorrow (Maxis will around 10am tomorrow to confirm actual time). The reason for this is Maxis is ready but TMnet "Fong fei kei" to Maxis because TMnet could not finished their existing job on time. Hopefully it is not TMnet "sabo" Maxis because Maxis is giving a better offer to Fiber Internet now ... smile.gif
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at least they had the courtesy to inform you and reschedule asap. may i know where are u located (trying to establish a pattern here rclxub.gif )
jetwash
post Jun 29 2012, 11:00 AM

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QUOTE(baretta @ Jun 29 2012, 08:41 AM)
Nope, link house...ampang area
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good for you.. hopefully kepong area link houses would be as good as that thumbup.gif
jetwash
post Jun 30 2012, 07:47 AM

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QUOTE(bsa12 @ Jun 30 2012, 04:44 AM)
Hmmm... My experience was difference. Registered on 30th May. Got call on 3 June form maxis, they offered new time slot from August to 18 June (heck I didnt even know original time slot). In between then until installation date, maxis called me three time to confirm the appointment. On 18 June, took a day leave. Tm contractor arrived on time, and started work. Was told tm contractor  should not talk directly to maxis customer(me), but tm contractor said they got call from maxis contractor he will be late. So they asked permission to carry out their part of work (external BUT to modem installation). While tm contractor almost done, maxis guy came and configured router. All 2 hours plus work. Before maxis guy left, he did mention iptv will be launched in mid of July, maxis might give pair of home plugs to iptv subscriber.
The speed is great compare to my old streamyx 1mbps :-)
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the iptv has been launched, just that it hasn't been actually deployed yet.. they're only going to offer a service as an add on, and i really doubt they're going to give out a pair of home plugs for free


Added on June 30, 2012, 7:50 am
QUOTE(DrPitchard @ Jun 30 2012, 12:10 AM)
The fibre infrastructure that supposedly belong to TM, is actually heavily sponsored by the govt....FYI.... :-)


Added on June 30, 2012, 12:11 am

Shit happens.... :-(


Added on June 30, 2012, 12:17 am

When Maxis first called you to arrange the time slot, the time slots are the time that those TM contractors are free and available.....

And of course, after confirming with you. They are notified immediately. And from there to your installation, a customer should receive at least 2 more calls to confirm/remind the date. Yeap, at the same time, TM is also reminded so of the appointment.

Well, sad to say, this crap happens.... :-/


Added on June 30, 2012, 12:20 am

LOL...that would be ideal!!

But I guess, for almost all contracts and agreement that we sign, that's the way it is....be it internet, car loan, insurance package, property S&P or even a minor dental surgery.


Added on June 30, 2012, 12:24 am

For no.2, must be PRINCIPAL line and under your name, not just any Maxis postpaid line.....


Added on June 30, 2012, 12:27 am

Yeap, will most probably be like that. And after this RM138/RM148 ends, most probably another offer with another slight increase again....

Like buying property, phase 1, phase 2, phase 3...LOL


Added on June 30, 2012, 12:32 amRandom ques to you guys out here....

How customer centric to do you think Maxis is?

Is Maxis products expensive?

Appreciate some feedback...thnx......
(jz throw whatever you got...as long as no f**k here, f**k there.... ><"
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even with the just concluded offer, maxis is still the most expensive telco in malaysia for me whistling.gif

i think maxis are really trying to please their customers though, but the demand for the 118/month offer really caught up with them hence the problems that you see in this thread


This post has been edited by jetwash: Jun 30 2012, 07:50 AM
jetwash
post Jul 1 2012, 09:59 AM

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Anyone here received two statements before installation? I know almost everyone receives a statement for RM 0.00 before installation, but I've received two statements with two different account numbers.

Probably not a big deal but I don't want to be billed twice when the actual statements start coming. Should I call customer service and make a fuss about it?

p/s probably has got to do with me registering twice, first online and eventually with maxis centre. But I only submitted the actual forms via maxis centre and had explicitly told the online guy I did so.
jetwash
post Jul 1 2012, 10:23 AM

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QUOTE(kenjixx @ Jul 1 2012, 10:09 AM)
quote myself yes there are two bill one for internet one for phone call
both bill have differences as phone call will subject for tax if i am not mistaken
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ohh ok thanks for the explanation

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