Exactly. Its like...if a customer files this complain, how do you actually are able to make the situation change and repair the situation? From there, after repairing the situation, how do you minimize the situation from rising again? How do you teach your sub ordinates to tackle such situation where customer is not satisfied? There, how do you train your subordinates to minimize the situation from uprising? Like, change of this, or maybe not using this to ensure that this problem does not have the chance to surface and so on. Managing the work flow to ensure that it goes smoothly. Managers, are not important if you realize that. Its the people that makes the operation work, that is important. Managers are like a living guideline.

Exactly. Theories changes from time to time. If it is already perfected, the world will be at peace. We will have no problem with money, no problem with customer complaints, no problem with work.

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Added on August 25, 2010, 5:39 pmNot related, is a good thing. Take it as an experience out of your field. It separates you from the ones who follows the flow.

This post has been edited by [F]atalit[Y]: Aug 25 2010, 05:39 PM

they pay u money and hope u clean up the mess. one leg kicking (OLK)

ermm..well, they sent me over to the sister company..
they told us they got few piles of insurance certs missing..
ask us (my fren and I) to find which is missing..
the list is not completed and they ask us to find out the missing ones...
we were just sitting there, not doing anything but chat... "

Going MV now. KThxBai

every company has lot of shit to clean up and they juz dun bother to clean up. when new ppl comes in there r ask to do it. nvm i done this N times alrdy

see u later


that's y i complained...
boss said no need to send anyone there, but she bengang wan ppl to help >.<

Tata sauce

hey u! u disappeared!
u going lateR?

go where?

yeah u can learn the guide and workflow if u in the system. manager is basically not working physically. wat he does is giving out instruction, guide and putting the best resources, workforce and wat so ever to complete a task, basically do talking more than work. operator juz follow (there are some is absolutely very good and patience to guide u and very willing to share their knowledge with u aka my gm but he talks too much lol)

wow.. new thread

oh yeah~~

lol....if the list is not completed, then how are u to find the one which is missing?

Haha....its rare to find someone who's willing to share knowledge. Its how you create new leaders. Leaders are born when he/she takes the initiative to teach and guide the rest what he/she knows/learned. From there, you create and harnest new leaders, hone their skills and thus, create new leaders. GM talks too much or mak cik meleter type?

got outing tonight?

they go mv

we didn't get to find out la.. "
sumore gave us 3 days...but the secretary nvr give us completed list >.<

yea girl...
u wanna come? dinner @ MV

I just reach home nia.. Eat what?

haven't decided O.o

PARROTMON!

IYAAAAAAAAAAAAAAAAAAAAA!!!!