QUOTE(swissprecision @ Jan 26 2011, 08:03 PM)
Dear members,
appreciate a proper feedback, my situation goes like that:
I bought a VW Eos in April 2010 from FA Wagen Jalan 222 and had a problem with the window mechanism on the passenger side. Salesman said "its like that wan". didnt argue with him and waited for another shipment of Eos (waited 8 months) to come in and made a comparison. Window mechanism confirmed faulty. this is the 9th month and they still haven't figured out what's wrong and don't seem to be very interested in getting it fixed. everytime i have to call them to chase up on this issue.
Anyways I would like to advise all Eos, Scirocco and Passat CC owners to check whether they have this problem as it will lead to a leaking roof for the Eos. Scirocco and Passat CC will get damaged window seals if this problem persist.
Is there anywhere i can do to speed up the process ? I am very frustrated in the way they are handling my problem.
thanks in advance.
whats the problem? imo you shouldnt have waited so long, u should have gone directly to the service manager/Branch manager and ask for a solution, failing which u approach VGM directly. Thier address and contact is listed on the vw site, its in bangsarappreciate a proper feedback, my situation goes like that:
I bought a VW Eos in April 2010 from FA Wagen Jalan 222 and had a problem with the window mechanism on the passenger side. Salesman said "its like that wan". didnt argue with him and waited for another shipment of Eos (waited 8 months) to come in and made a comparison. Window mechanism confirmed faulty. this is the 9th month and they still haven't figured out what's wrong and don't seem to be very interested in getting it fixed. everytime i have to call them to chase up on this issue.
Anyways I would like to advise all Eos, Scirocco and Passat CC owners to check whether they have this problem as it will lead to a leaking roof for the Eos. Scirocco and Passat CC will get damaged window seals if this problem persist.
Is there anywhere i can do to speed up the process ? I am very frustrated in the way they are handling my problem.
thanks in advance.
Jan 26 2011, 09:12 PM

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